Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
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PANKAJ SINGH CHAUHAN

PANKAJ SINGH CHAUHAN

NEW DELHI

Summary

Driven Area Sales Manager with 7+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

9
9
years of professional experience

Work History

Area Sales Manager

Pebble
09.2021 - Current
  • Enhance store standards and brand visibility by collaborating with sales and business heads.
  • Expand and onboard client relationships, ensuring timely payment follow-ups and addressing complaints.
  • Manage premium accounts in Delhi-NCR, maintaining optimal inventory levels and conducting regular store visits.
  • Provide product and technical training to store managers and sales staff, resolving queries and discussing new launches.
  • Facilitate cross-functional team meetings to streamline operations and improve sales strategies.
  • Pioneered new customer engagement techniques, significantly reducing churn rates and improving client retention.
  • Customer Relationship Management
  • Analyzed sales data to identify trends and opportunities, driving a 10% improvement in quarterly revenue.
  • Spearheaded market penetration strategies, enhancing brand visibility and driving a 15% increase in new client acquisitions.
  • Conducted in-depth sales analysis to identify market trends, resulting in a 10% quarterly revenue boost.
  • Facilitated cross-functional team meetings to streamline operations and enhance sales strategies, fostering a collaborative work environment.
  • Worked with cross-functional teams to enhance supply chain efficiency, reducing delivery times by 20%.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

SALES & OPERATIONS MANAGER

OYO HOTEL & HOMES PVT. LTD.
09.2018 - 03.2020
  • Identifying ways to improve the revenue /Sales across verticals Room Revenue, F & B Rooms & Restaurants, MICE, Café, & Banquet Sales etc
  • Relationship Management, Owning end to end profit & loss of the portfolio of multiple Hotels, Drive off line sales through rigorous cold calling and meeting potential clients/corporate/organisation to sell OYO portfolio Maintained NPS & ARR along with Vendor's Management
  • Understand Client's requirements and tailor-pitch the product portfolio accordingly
  • Efficient planning and executing marketsite visits within assigned region
  • Maintain and Review monthly sales tracker of accounts and targets
  • Revenue Generation from Rooms, F & B, Wedding & Banquet, Corporate Clients & Walk-in
  • A Strong understanding of client, Market, Budget & P & L Statements that help in preparing the impactful strategies for developing the business.
  • Utilized cross-functional strategies between multiple divisions to systematize Coordinated meetings and logistics for national sales meetings and directed and supervised -50-member team.

Assistant Manager

Hotel Narendra Palace
03.2016 - 08.2018
  • Achieved 20% increase in room sales by developing new sales strategies and promotions
  • Developed short-term & long term brand strategy, amounting to 20% of incremental sales annually
  • Handling Team of Around 20+ employees and 4 supervisors
  • Managing Staffing Roster, Managing Petty Cash and sale transition Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan
  • Handle Sales of Banquet, Restaurant, Rooms, Mice e.t.c

GUEST RELATION EXECUTIVE

HOTEL RADISSON BLU
02.2015 - 02.2016
  • Hospitality Group Radisson Chain - Taking care of the guest experience: wine & food tastings and tours (increased Beverages revenue by suggestive selling)
  • Maintained social media marketing, developed a long-term publicity program and increased guest body by 19% (3-month result) Responsible for Oriental cuisine Restaurant Operations, upselling, cross-selling, Guest feedback e.t.c
  • Tracked data on 4,000 guest comment cards for the year 2015; identified marketing trends, needs for improvement and guest satisfaction CRM, Operating Micros for all orders Records
  • Received lowest guest complaints award in 2016 among 40 restaurants.

Education

BSC IN HOSPITALITY, CATERING & TOURISM MANAGEMENT -

IIHM, DELHI
09.2014

Skills

  • SALES
  • NET PROMOTER SCORE
  • ESCALATION HANDLING
  • OPERATIONS MANAGEMENT
  • REVENUE GENERATION
  • CRM
  • VENDOR MANAGEMENT
  • COMPLIANCE AUDIT CHECK LIST
  • P & L MANAGEMENT
  • MULTI TASKING
  • TEAM HANDLING
  • QUICK LEARNER & PROBLEM SOLVER
  • POSITIVE ATTITUDE & SMART WORKER
  • BUSINESS STRATEGY & DRIVEN
  • HUMAN CENTRIC & AMBITIOUS
  • RESILIENT & CRITICAL THINKER
  • RELATIONSHIP BUILDING
  • SALES PRESENTATION

Accomplishments

  • GOT APPRECIATION FROM THE MANAGEMENT IN HOTEL REVENUE OPTIMIZATION IN FIRST QUATER .
  • TOP REVENUE GENERATOR 2017 AS HOTEL SALES MANAGER
  • WINNER OF BEST SALES & OPS Manager in OYO HOTEL & HOMES Year 2019

Languages

ENGLISH
HINDI
SPANISH

Personal Information

  • Date of Birth: 10/03/93
  • Nationality: INDIAN

Hobbies and Interests

  • TRAVEL
  • BADMINTON
  • CREATIVE IDEAS THINKER

Timeline

Area Sales Manager

Pebble
09.2021 - Current

SALES & OPERATIONS MANAGER

OYO HOTEL & HOMES PVT. LTD.
09.2018 - 03.2020

Assistant Manager

Hotel Narendra Palace
03.2016 - 08.2018

GUEST RELATION EXECUTIVE

HOTEL RADISSON BLU
02.2015 - 02.2016

BSC IN HOSPITALITY, CATERING & TOURISM MANAGEMENT -

IIHM, DELHI

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