Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Pankaj Soni

Business Analyst
Indore,MP

Summary

Driven by a results-focused approach, I leveraged my expertise in MySQL and problem-solving at VertiSystem Global Pvt. Ltd. to reduce incident resolution times by 50%. As a Certified Scrum Master, I excel in project management and have significantly enhanced system integration and user proficiency across multiple roles, demonstrating a strong blend of technical and leadership skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Analyst Intern

VertiSystem Global Pvt. Ltd.
05.2023 - Current
  • Supported in technical assistance for HGV software and systems, diagnosing and resolving issues.
  • Monitored and managed the incident lifecycle, ensuring all incidents were logged, categorized, and prioritized correctly.
  • Created dashboards in ServiceNow and ADO to track and manage incidents and performance metrics.
  • Updated documentation for internal processes and user guides to ensure accuracy.
  • Conducted training sessions and developed training materials for onboarding.
  • Collaborated with developers, analysts, and project managers to ensure seamless system integration.
  • Participated in project planning and execution for new initiatives and system enhancements.
  • Identified opportunities for process improvement and provided feedback.
  • Reduced incident resolution time by 50% through streamlined processes and effective troubleshooting.
  • Worked on enhancements to increase user proficiency and decrease system-related errors.
  • Conducted root cause analyses (RCAs) to resolve recurring issues.
  • Maintained up-to-date knowledge of HGV software and system updates.
  • Facilitated communication between support teams and other departments.
  • Assisted in developing and implementing new support procedures.
  • Tracked and reported on key performance indicators (KPIs) to measure support effectiveness.
  • Managed user access and permissions to ensure security.
  • Conducted regular audits of support processes to identify areas for improvement.

Senior Process Coordinator

Java R&D Pvt. Ltd.
05.2021 - 01.2023
  • Evaluated business requirements and developed comprehensive project documentation, including use cases, for various client projects.
  • Managed project responsibilities such as milestone setting, task management, client interview coordination, and timely plan execution.
  • Oversaw resource allocation and prioritized tasks to ensure smooth project operations.
  • Collaborated with cross-functional teams throughout all phases of the SDLC, maintaining and updating project documentation as needed.
  • Identified root causes of member returns, providing data-driven insights and recommendations to mitigate returns.
  • Managed data and analytical aspects of returns by utilizing analytical tools to extract and consolidate relevant data for reporting.
  • Coordinated and maintained relationships with key stakeholders, developing plans and initiatives to meet business needs.
  • Ensured data accuracy through rigorous cleansing and validation, creating, and evaluating returns data across various sources.
  • Built and maintained dashboards to monitor return trends and overall business health.
  • Promoted, mentored, and developed team members, fostering professional growth and development.

Key Account Manager

Corigami Technologies
04.2020 - 12.2020
  • Communicated with clients to gather comprehensive project details and ensure clear understanding.
  • Accurately documented technical and functional requirements within a complex application environment.
  • Identified business trends using real data and compiled analysis reports for developers.
  • Collaborated with the team throughout the entire Software Development Life Cycle (SDLC), including analysis, design, and requirement analysis.
  • Conducted SQL queries to support business users effectively.
  • Participated in key client meetings, including requirement sessions and system demonstrations.
  • Provided ongoing support for projects post-deployment to ensure successful operation for business clients.
  • Coordinated business stakeholders and project delivery to ensure alignment and timely completion.
  • Communicated requirements with both business and technical teams to ensure that product feature objectives were met.

Business Analyst

Redbox Technologies
03.2018 - 03.2020
  • Collaborated with clients to gather comprehensive project requirements and ensure alignment with business goals.
  • Developed detailed documentation of technical and functional requirements in a complex application environment.
  • Analyzed business trends using real data, providing actionable insights to developers.
  • Led teams through all phases of the SDLC, from analysis and design to requirement validation and implementation.
  • Conducted SQL queries to support business users and ensure data integrity.
  • Facilitated key meetings with clients, including requirement sessions and system demonstrations.
  • Provided post-deployment support to business clients, ensuring smooth project operation and addressing any issues.
  • Coordinated with business stakeholders to align project delivery with business objectives.
  • Communicated requirements clearly with both business and technical teams to ensure successful product development and implementation.
  • Identified root causes of issues and provided data-driven recommendations for improvement.
  • Developed and maintained dashboards to monitor project performance and business health.
  • Promoted team development through mentoring and skill-building initiatives.

Business Analyst

RRG Software
04.2016 - 02.2018
  • Communicate with clients to understand and gather comprehensive project requirements, ensuring alignment with business objectives.
  • Accurately document technical and functional requirements within complex application environments.
    SDLC Management: Lead teams through all phases of the
  • Software Development Life Cycle (SDLC), including analysis, design, and requirement validation.
  • Facilitate key meetings with clients, including requirement sessions and system demonstrations.
  • Coordinate with business stakeholders to align project delivery with business objectives.
  • Identify root causes of issues and provide data-driven recommendations for improvement.
  • Promote team development through mentoring and skill-building initiatives, fostering a collaborative and productive work environment.

Founder/Business Development

EnXeta Integrated Solutions
08.2013 - 02.2016
  • Develop and implement the company's strategic vision and business plan.
  • Identify new business opportunities and market trends to drive growth and profitability.
  • Establish short-term and long-term goals, ensuring alignment with the company's mission and objectives.
  • Build and maintain strong relationships with clients, partners, and stakeholders.
  • Identify and pursue new business opportunities through networking, partnerships, and market research.
  • Develop proposals, presentations, and sales pitches to attract and secure new clients.
  • Negotiate contracts and agreements to maximize profitability and ensure favorable terms.

Business Development Executive

Systematix Infotech Pvt. Ltd.
12.2010 - 02.2012
  • Identify and pursue new business opportunities through online channels such as social media, search engines, and industry forums.
  • Prepare and deliver persuasive proposals and presentations to prospective clients.
  • Build and maintain strong relationships with clients through regular online communication and follow-ups.
  • Address client inquiries and provide exceptional customer service to ensure satisfaction and retention.
  • Work closely with marketing, development, and sales teams to align business development efforts with overall company goals.
  • Coordinate with the IT team to ensure online tools and platforms support business development activities effectively.

Education

MBA - Foreign Trade

School Of Commerce (DAVV)
Indore, India
04.2001 -

Skills

MySQL, MS-SQL,

MS Power BI

Certified Scrum Master,Waterfall

Service Now, Azure (ADO), Jira,

MS Office

Documentation – Onboarding, Process, Knowledge Transfer, Technical, BRD

Project Management,

Problem Solving

Certification

• Certified Scrum Master - Certificant ID: 001454760

Timeline

Business Analyst Intern

VertiSystem Global Pvt. Ltd.
05.2023 - Current

• Certified Scrum Master - Certificant ID: 001454760

12-2022

Senior Process Coordinator

Java R&D Pvt. Ltd.
05.2021 - 01.2023

Key Account Manager

Corigami Technologies
04.2020 - 12.2020

Business Analyst

Redbox Technologies
03.2018 - 03.2020

Business Analyst

RRG Software
04.2016 - 02.2018

Founder/Business Development

EnXeta Integrated Solutions
08.2013 - 02.2016

Business Development Executive

Systematix Infotech Pvt. Ltd.
12.2010 - 02.2012

MBA - Foreign Trade

School Of Commerce (DAVV)
04.2001 -
Pankaj SoniBusiness Analyst