Pankaj Soni
Business Analyst
Indore,MP
Summary
Driven by a results-focused approach, I leveraged my expertise in MySQL and problem-solving at VertiSystem Global Pvt. Ltd. to reduce incident resolution times by 50%. As a Certified Scrum Master, I excel in project management and have significantly enhanced system integration and user proficiency across multiple roles, demonstrating a strong blend of technical and leadership skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
VertiSystem Global Pvt. Ltd.
05.2023 - Current
- Supported in technical assistance for HGV software and systems, diagnosing and resolving issues.
- Monitored and managed the incident lifecycle, ensuring all incidents were logged, categorized, and prioritized correctly.
- Created dashboards in ServiceNow and ADO to track and manage incidents and performance metrics.
- Updated documentation for internal processes and user guides to ensure accuracy.
- Conducted training sessions and developed training materials for onboarding.
- Collaborated with developers, analysts, and project managers to ensure seamless system integration.
- Participated in project planning and execution for new initiatives and system enhancements.
- Identified opportunities for process improvement and provided feedback.
- Reduced incident resolution time by 50% through streamlined processes and effective troubleshooting.
- Worked on enhancements to increase user proficiency and decrease system-related errors.
- Conducted root cause analyses (RCAs) to resolve recurring issues.
- Maintained up-to-date knowledge of HGV software and system updates.
- Facilitated communication between support teams and other departments.
- Assisted in developing and implementing new support procedures.
- Tracked and reported on key performance indicators (KPIs) to measure support effectiveness.
- Managed user access and permissions to ensure security.
- Conducted regular audits of support processes to identify areas for improvement.
Senior Process Coordinator
Java R&D Pvt. Ltd.
05.2021 - 01.2023
- Evaluated business requirements and developed comprehensive project documentation, including use cases, for various client projects.
- Managed project responsibilities such as milestone setting, task management, client interview coordination, and timely plan execution.
- Oversaw resource allocation and prioritized tasks to ensure smooth project operations.
- Collaborated with cross-functional teams throughout all phases of the SDLC, maintaining and updating project documentation as needed.
- Identified root causes of member returns, providing data-driven insights and recommendations to mitigate returns.
- Managed data and analytical aspects of returns by utilizing analytical tools to extract and consolidate relevant data for reporting.
- Coordinated and maintained relationships with key stakeholders, developing plans and initiatives to meet business needs.
- Ensured data accuracy through rigorous cleansing and validation, creating, and evaluating returns data across various sources.
- Built and maintained dashboards to monitor return trends and overall business health.
- Promoted, mentored, and developed team members, fostering professional growth and development.
Key Account Manager
Corigami Technologies
04.2020 - 12.2020
- Communicated with clients to gather comprehensive project details and ensure clear understanding.
- Accurately documented technical and functional requirements within a complex application environment.
- Identified business trends using real data and compiled analysis reports for developers.
- Collaborated with the team throughout the entire Software Development Life Cycle (SDLC), including analysis, design, and requirement analysis.
- Conducted SQL queries to support business users effectively.
- Participated in key client meetings, including requirement sessions and system demonstrations.
- Provided ongoing support for projects post-deployment to ensure successful operation for business clients.
- Coordinated business stakeholders and project delivery to ensure alignment and timely completion.
- Communicated requirements with both business and technical teams to ensure that product feature objectives were met.
Business Analyst
Redbox Technologies
03.2018 - 03.2020
- Collaborated with clients to gather comprehensive project requirements and ensure alignment with business goals.
- Developed detailed documentation of technical and functional requirements in a complex application environment.
- Analyzed business trends using real data, providing actionable insights to developers.
- Led teams through all phases of the SDLC, from analysis and design to requirement validation and implementation.
- Conducted SQL queries to support business users and ensure data integrity.
- Facilitated key meetings with clients, including requirement sessions and system demonstrations.
- Provided post-deployment support to business clients, ensuring smooth project operation and addressing any issues.
- Coordinated with business stakeholders to align project delivery with business objectives.
- Communicated requirements clearly with both business and technical teams to ensure successful product development and implementation.
- Identified root causes of issues and provided data-driven recommendations for improvement.
- Developed and maintained dashboards to monitor project performance and business health.
- Promoted team development through mentoring and skill-building initiatives.
Business Analyst
RRG Software
04.2016 - 02.2018
- Communicate with clients to understand and gather comprehensive project requirements, ensuring alignment with business objectives.
- Accurately document technical and functional requirements within complex application environments.
SDLC Management: Lead teams through all phases of the - Software Development Life Cycle (SDLC), including analysis, design, and requirement validation.
- Facilitate key meetings with clients, including requirement sessions and system demonstrations.
- Coordinate with business stakeholders to align project delivery with business objectives.
- Identify root causes of issues and provide data-driven recommendations for improvement.
- Promote team development through mentoring and skill-building initiatives, fostering a collaborative and productive work environment.
Founder/Business Development
EnXeta Integrated Solutions
08.2013 - 02.2016
- Develop and implement the company's strategic vision and business plan.
- Identify new business opportunities and market trends to drive growth and profitability.
- Establish short-term and long-term goals, ensuring alignment with the company's mission and objectives.
- Build and maintain strong relationships with clients, partners, and stakeholders.
- Identify and pursue new business opportunities through networking, partnerships, and market research.
- Develop proposals, presentations, and sales pitches to attract and secure new clients.
- Negotiate contracts and agreements to maximize profitability and ensure favorable terms.
Business Development Executive
Systematix Infotech Pvt. Ltd.
12.2010 - 02.2012
- Identify and pursue new business opportunities through online channels such as social media, search engines, and industry forums.
- Prepare and deliver persuasive proposals and presentations to prospective clients.
- Build and maintain strong relationships with clients through regular online communication and follow-ups.
- Address client inquiries and provide exceptional customer service to ensure satisfaction and retention.
- Work closely with marketing, development, and sales teams to align business development efforts with overall company goals.
- Coordinate with the IT team to ensure online tools and platforms support business development activities effectively.
Education
MBA - Foreign Trade
School Of Commerce (DAVV)
Indore, India 04.2001 -
Skills
MySQL, MS-SQL,
MS Power BI
Certified Scrum Master,Waterfall
Service Now, Azure (ADO), Jira,
MS Office
Documentation – Onboarding, Process, Knowledge Transfer, Technical, BRD
Project Management,
Problem Solving
Certification
• Certified Scrum Master - Certificant ID: 001454760
Timeline
Business Analyst Intern
VertiSystem Global Pvt. Ltd.
05.2023 - Current
• Certified Scrum Master - Certificant ID: 001454760
12-2022
Senior Process Coordinator
Java R&D Pvt. Ltd.
05.2021 - 01.2023
Key Account Manager
Corigami Technologies
04.2020 - 12.2020
Business Analyst
Redbox Technologies
03.2018 - 03.2020
Business Analyst
RRG Software
04.2016 - 02.2018
Founder/Business Development
EnXeta Integrated Solutions
08.2013 - 02.2016
Business Development Executive
Systematix Infotech Pvt. Ltd.
12.2010 - 02.2012
MBA - Foreign Trade
School Of Commerce (DAVV)
04.2001 -