Pankaj Tuli
Hyderabad,TS
Summary
Senior Director with 20+ years of experience leading large-scale global operations across HCM, Sales Operations, and Commercial Enablement. Proven track record in driving modernization, analytics-led decision making, and business transformation at scale. Currently leading Worldwide Commercial Operations (WWCO) India, enabling modern sellers through Sales Planning, Analytics, and operational excellence. Known for building high-performing teams, delivering measurable cost and productivity gains, and partnering with global leadership to execute strategy.
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
29
29
years of professional experience
Work History
Sr. Director – WWCO (Worldwide Commercial Operations | Sales Ops)
Automatic Data Processing (ADP)
09.2024 - Current
- Transitioned to Worldwide Commercial Operations (WWCO), establishing and leading the India WWCO charter effective July 2025. Responsible for end-to-end WWCO India functions, supporting global sellers and enabling a shift to modern, data-driven selling.
- Key Contributions:
- Lead WWCO India operations supporting global Sales organizations across regions
- Enable sellers through Sales Planning, Forecasting, Pipeline Management, and Performance Analytics
- Build analytics-driven operating models to improve seller productivity, predictability, and execution rigor
- Drive standardization and modernization of Sales Ops processes aligned to global GTM strategy
- Act as a strategic partner to Sales, Finance, and Technology leaders to deliver scalable commercial outcomes
Sr. Director – Small Business Services (SBS)
ADP
07.2016 - 09.2024
- India business leader for multiple global groups including Small Business Services (SBS) and earlier WWCO Sales Support, managing a total organization of ~980 FTEs. Supported businesses with combined revenues exceeding $3B.
- Key Achievements:
- Led multi-domain HCM operations covering Payroll, Benefits (401K & Insurance), Client Contact Centers, Reporting, and Implementation.
- Delivered multiple modernization initiatives generating ~$10M in savings while significantly improving client experience
- Achieved best-in-class tNPS and NPS scores consistently exceeding 90% (Top 2 Box) across regions
- Elevated teams up the value chain by introducing higher-impact roles focused on client outcomes
- Awarded Spirit of ADP (2019) for leadership of PRIDE initiatives and community engagement
- Recognized for Product–Service collaboration delivering Implementation Automation for 401K, saving over 9,000 hours
Director – Retirement Services & Canada Operations
ADP
12.2011 - 06.2016
- Led operations and strategy for Retirement Services and Canada businesses, managing large service and implementation teams.
- Owned service delivery and implementation operations across Canada and Mid-Market segments
- Managed 400+ associates, driving operational efficiency and service excellence
- Led modernization initiatives reducing 18 FTEs from a 38-FTE implementation team through automation and process redesign
Sr. Manager / Manager
ADP
08.2005 - 11.2011
- Joined ADP to establish and scale the first Mid-Market Implementation team (50–999 employees).
- Impact:
- Built and scaled teams supporting multi-client implementations
- Led cross-functional initiatives improving service delivery and cost efficiency
- Mentored leaders and established best practices for operational governance
Manager
HSBC
06.2001 - 08.2005
- Managed Chargebacks operations for Credit Cards.
- Improved operational controls and performance metrics
- Prevented losses exceeding GBP 10,000 by avoiding write-offs
Duty Manager
Taj Group (IHCL)
04.1997 - 06.2001
- Oversaw daily hotel operations and guest experience
- Represented management and ensured service excellence
Education
Bachelor - Humanities
Jammu University
1998
Diploma - Hospitality Management
NCHM
1997
Certificate in Leadership Development - undefined
IIM Bangalore
01-2011
Skills
Worldwide Commercial Operations Sales Operations & Seller Enablement
Commercial & Performance Analytics
Operating Model Transformation
Strategic Planning & Execution
Collaborative leadership
Stakeholder relations
Team management
Organizational development
Process improvement
Timeline
Sr. Director – WWCO (Worldwide Commercial Operations | Sales Ops)
Automatic Data Processing (ADP)
09.2024 - Current
Sr. Director – Small Business Services (SBS)
ADP
07.2016 - 09.2024
Director – Retirement Services & Canada Operations
ADP
12.2011 - 06.2016
Sr. Manager / Manager
ADP
08.2005 - 11.2011
Manager
HSBC
06.2001 - 08.2005
Duty Manager
Taj Group (IHCL)
04.1997 - 06.2001
Certificate in Leadership Development - undefined
IIM Bangalore
Bachelor - Humanities
Jammu University
Diploma - Hospitality Management
NCHM