Pankaj Tyagi
Ghaziabad
Summary
Experienced professional in administrative and operations support, specializing in calendar management, travel coordination, PO processing, and expense management through SAP Concur, Fiori, and Ariba, with a strong focus on client support and workflow efficiency.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
WNS Global Services Pvt. Ltd.
Gurugram
04.2025 - Current
- Actively assisting London stakeholders- Partners, Principals & lProject leaders with the ongoing admin support related to Calendar management, Travel, Expenses and Timesheet.
- Calendar Management: Efficiently manage complex calendars for multiple stakeholders, scheduling meetings across time zones, resolving conflicts, and ensuring daily schedules run smoothly.
- Travel Coordination- Arrange domestic and international travel including flights, accommodation, ground transport, and visa documentation; ensure seamless travel experiences through proactive planning.
- Expense & Timesheet Management: Prepare and submit accurate weekly timesheets and expense reports using platforms like Chrome River, while ensuring timely approval and alignment with internal policies.
- Multi-stakeholder Support: Currently supporting 6-8 stakeholders simultaneously, balancing competing priorities, and adapting quickly to evolving needs with a proactive and service oriented mindset.
Administrative Assistant
CGM ARIA
Noida
03.2023 - 04.2025
- Oversaw client calendars, scheduled meetings, and streamlined daily appointments to enhance workflow efficiency.
- Coordinated complete travel logistics, including reservations and itinerary management.
- Streamlined PO creation and processing, supporting clients in prompt expense submissions via SAP Concur, Fiori, and Ariba.
- Managed day-to-day work-related inquiries, offering effective administrative assistance and promoting a smooth client experience.
Senior Process Associate
Infosys BPM Ltd.
02.2015 - 08.2022
- Reconciliation of 26AS, TDS certificate and compliances.
- Handling queries related to form 16 &16A.
- Ensure to provide timely support and resolution to customer as per their service request and SLAs.
- Helping deductors and Chartered Accountants
- regarding their defaults and helping them in filling correction on TRACES.
Education
B.B.A -
C.C.S. University
10th & 12th -
C.B.S.E. Board
Skills
- Project Management
- Enterprise resource planning (ERP) with SAP
- Calendar Management
- Data Reporting
- MS Office
Languages
- Hindi
- English
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Administrative Assistant
WNS Global Services Pvt. Ltd.
04.2025 - Current
Administrative Assistant
CGM ARIA
03.2023 - 04.2025
Senior Process Associate
Infosys BPM Ltd.
02.2015 - 08.2022
B.B.A -
C.C.S. University
10th & 12th -
C.B.S.E. Board