Pankaj Verma
Delhi
Summary
Motivated Assistant Manager Credit Control bringing 14 years of experience. Expert in developing strategic and long-term business plans and providing directors with profit and data suggestions, sustaining company growth. Skilled at establishing team relationships to ensure the smooth operation of daily projects and activities.
Overview
15
15
years of professional experience
Work History
Assistant Manager Credit Control
EIH Limited (Oberoi and Trident Hotels)
Delhi
03.2023 - Current
- Responsible for PAN India Ageing and maintaining the same under control
- Responsible for Invoicing to Hotel Hotels for Management Fee/Royalty
- Responsible for Invoice for Shops/Tower Rental and Utilities
- Used outstanding communication and relationship building skills to develop positive, productive stakeholder relations
- Established and maintained productive client relationships
- Kept up to date with changes in financial regulations and legislation that may impact company or future financial decision-making
- Identified opportunities for cost-reduction and conducted reviews and evaluations to assess impact and feasibility
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to other departments regarding the development of new credit policies and procedures.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Developed and implemented strategies for effective debt collection, reducing delinquencies.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Monitored customer account details for payment activity.
Senior Credit Supervisor
EIH Limited(Oberoi and Trident Hotels)
Delhi
05.2022 - 02.2023
- Coordinated preparation of external audit materials and external financial reporting.
- Developed and maintained relationships with commercial customers.
- Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
- Monitored accounts receivable aging reports and took action as needed to collect payments on delinquent accounts.
Credit Supervisor
EIH Limited(Oberoi and Trident Hotels)
Delhi
02.2020 - 04.2022
- Evaluated existing internal controls related to accounts receivable processes.
- Reviewed customer credit applications and established credit limits.
- Reviewed credit card chargeback documents for accuracy before submitting them for processing.
- Prepared monthly departmental reports summarizing account activity, delinquency trends, and risk assessment results.
- Assisted in the development of annual budgets for the accounts receivable department.
Assistant Manager Credit and Collection
Le Meridien Gurgaon
Gurugram
01.2019 - 01.2020
- Responsible for Ageing of Debtors and maintaining the same under control
- Responsible for maintaining the debtor’s ledger with regular review of the aged accounts
- Administer credit processes and policies for other departments in the hotel
- Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis
- Ensure the timely credit collections of all outstanding payments
- Follow up on all overdue accounts and send to debt collectors, as required
- Monitor any unallocated payments from customers and apply the same with future bills
- Monitor credit limits of all outstanding accounts
- Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure
- Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate
- Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / timelines
- Schedule and precedes the monthly credit meetings
Assistant Manager Credit and Collection
Pride Hotels Limited
Delhi
05.2018 - 12.2018
- Responsible for Ageing of Debtors and maintaining the same under control
- Focus on minimizing the AR outstanding balance
- Responsible for maintaining the debtor’s ledger with regular review of the aged accounts
- Administer credit processes and policies for other departments in the hotel
- Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis
- Ensure the timely credit collections of all outstanding payments
- Follow up on all overdue accounts and send to debt collectors, as required
- Monitor any unallocated payments from customers and apply the same with future bills
- Monitor credit limits of all outstanding accounts
- Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure
- Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate
- Respond and resolve customer queries
- Reconcile all unpaid and short paid aged accounts
- Assign credit limit to the approved accounts
Credit Executive
The Leela Ambience Gurugram
Gurugram
08.2017 - 05.2018
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Performed regular audits of accounts receivable ledgers in order to identify any potential areas of concern or fraud risks.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Conducted periodic reviews of existing loan agreements in order to ensure compliance with terms and conditions set forth by lender.
- Prepared monthly financial statements and analysis reports regarding collections performance metrics.
- Established and maintained relationships with customers to facilitate collection of payments.
- Coordinated with external auditors during annual audit process as it relates to review of accounts receivable balance sheet reconciliations.
- Maintained up-to-date records of all transactions related to accounts receivable, including deposits received and credits issued.
Credit Supervisor
The Leela Ambience Gurugram
Gurugram
06.2015 - 07.2017
- Evaluated existing internal controls related to accounts receivable processes.
- Reviewed customer credit applications and established credit limits.
- Reviewed credit card chargeback documents for accuracy before submitting them for processing.
- Prepared weekly status reports detailing progress on resolving aged-out invoices.
- Performed periodic audits of accounts receivable transactions.
Night Auditor
Crowne Plaza Gurugram
Gurugram
03.2013 - 12.2013
- Assessed checklist on daily basis and planned shift accordingly.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Coded invoices to maintain organized and accurate records.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Maintained well-stocked and presentable complementary food and beverage station.
- Received payments from customers via cash or credit cards.
- Computed bills, collected payments and made change for guests.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
Finance Assistant
Vivanta By Taj Gurugram
Gurugram
03.2013 - 12.2013
Audit Assistant
Gupta Sharma and Srivastava Chartered Accounts
Delhi
03.2010 - 10.2012
Education
Bachelor of Arts -
Delhi University
New Delhi, India01.2012
Skills
- Staff expenses reviews
- Statutory accounts preparation
- Management accounts preparation
- Financial data analysis
- Logical and systematic thinking
- Variance analysis
- Team management and mentoring
- Invoice management
- Month-end close management
- Credit assessment
- Debt collection
- Accounts receivable
- Corporate social responsibility
- Decision-making
- Resource allocation
- Task delegation
- Staff supervision
- Customer service and satisfaction
Languages
- English, C2
- Hindi, C2
Personal Information
- Father's Name: Sh. Sushil Verma
- Date of Birth: 02/05/90
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager Credit Control
EIH Limited (Oberoi and Trident Hotels)
03.2023 - Current
Senior Credit Supervisor
EIH Limited(Oberoi and Trident Hotels)
05.2022 - 02.2023
Credit Supervisor
EIH Limited(Oberoi and Trident Hotels)
02.2020 - 04.2022
Assistant Manager Credit and Collection
Le Meridien Gurgaon
01.2019 - 01.2020
Assistant Manager Credit and Collection
Pride Hotels Limited
05.2018 - 12.2018
Credit Executive
The Leela Ambience Gurugram
08.2017 - 05.2018
Credit Supervisor
The Leela Ambience Gurugram
06.2015 - 07.2017
Finance Assistant
Vivanta By Taj Gurugram
03.2013 - 12.2013
Night Auditor
Crowne Plaza Gurugram
03.2013 - 12.2013
Audit Assistant
Gupta Sharma and Srivastava Chartered Accounts
03.2010 - 10.2012
Bachelor of Arts -
Delhi University