YOGESH KUMAR
DELHI
Summary
Having worked in sales and operation management for 10+ years collectively, my objective is now to achieve an upgrade in the same or equivalent hierarchy in a compatible industry where my skills can be fully leveraged and be an enormous benefit to the company I work for. A strongly motivated and efficient sales professional searching for a role where my broad range of sales expertise and abilities will improve sales revenue. A proven track record of expanding revenue into new spatial territories and optimizing sales by building trusting connections with clients has been a part of my professional journey. A strong work ethic and a resilient disposition helped me to meet challenging sales targets. Customer-oriented and analytical insurance agent, recognized for skills in sourcing and signing up new clients for policies. Leveraging previous sales and customer service expertise to evaluate each prospective client's need and recommend policies suited to them whilst providing them with ample information on insurance premiums, coverages, and claims information.
Overview
11
11
years of professional experience
Work History
STL (SENIOR TEAM LEADER)
POLICY BAZAAR INSURANCE BROKER PRIVATE LIMITED
Gurgaon
07.2016 - Current
- I have experience working in a variety of departments, including health core and renewal, two-wheeler with inbound and chat processes, car insurance core and renewal, and now managing the health core business team
- Began working for the company as an agent and had spent years 2016 - 2018, Sep as a Sales Executive
- 2018 - 2022 as a Subject Matter Expert
- Teams handled by me during the course of my service
- Managed the specialized COVID insurance team in 2020 before returning to the primary business of health in 2021
- In 2022, I was also elevated to team leader
- The NRI USA process (Night Shift) began in 2023
- Additionally, I was promoted to Senior Team Leader in 2024 during this time
- Currently, various lead sets have been implemented for managing the health process
- RETAINERS is a discrete procedure that operates alongside the health core business
- Attained the company's compliance protocols and operational procedures pertinent to departmental adherence
- Oversaw and managed the department's day-to-day activities
- Guaranteed the team's performance and productivity
- Principal point of contact for ordinary and complicated policyholder questions about benefits, claims, signature authorization, and general support
- Successfully provided excellent customer service by being prompt, dependable, confident, and professional
- Make use of your problem-solving and negotiation abilities to diffuse any tense situations with clients
Front Office Assistant
PRIYA VILLAGE ROADSHOW (PVR)
Delhi
11.2013 - 03.2015
- Welcome clients' visitors and staff and ensure their comfort
- Respond to direct calls on several phone lines; control and upkeep of office voicemail Accept and mail deliveries and goods
- Receive sort and route mail; maintain and deliver publication
- Accept and mail deliveries and goods
- Maintain and distribute publications; receive, sort, and route mail
- Send mail, retrieve and route incoming faxes, and maintain printers and other office equipment
- Manage the building security system's visitor input
- Oversee meetings and conferences
- Display reservations internally
- Help the executive assistant with extra office tasks as needed
Education
MBA - Operations Management
NMIMS
Mumbai01.2022
DELHI UNIVERSITY - SHYAM LAL COLLEGE
Delhi01.2013
HSC -
Govt. Boys Sr. Secondary School
Delhi01.2010
SSC -
Govt. Boys Sr. Secondary School
Delhi01.2007
Skills
- Knowledgeable about personal computers
- Word, Excel, PowerPoint
- Team assessment
- Meeting facilitation
- Decision making
- Teamwork and collaboration
- Interpersonal abilities
- Writing skills
- Verbal communication skills
- Telephone manners
- Proficiency with computers
- Typing skills
- Good communication
- Handling complaints
- Monitoring
- Filing claims
- Knowledge of insurance plans
- Capacity to assess client requirements
- People management
- Self-assured personality
- Amiable personality
- Updating accounts with patient data
Languages
- English
- Hindi
Personal Information
- Blood Group: O+VE
- Date of Birth: 04.05.1991
- Gender: Male
- Nationality: INDIAN
- Marital Status: UNMARRIED
Disclaimer
All information in this resume is true and correct to the best of my knowledge and belief.
Timeline
STL (SENIOR TEAM LEADER)
POLICY BAZAAR INSURANCE BROKER PRIVATE LIMITED
07.2016 - Current
Front Office Assistant
PRIYA VILLAGE ROADSHOW (PVR)
11.2013 - 03.2015
MBA - Operations Management
NMIMS
DELHI UNIVERSITY - SHYAM LAL COLLEGE
HSC -
Govt. Boys Sr. Secondary School
SSC -
Govt. Boys Sr. Secondary School
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