Pankaj Verma

Insightful Leader with 16 years of experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proven abilities in strategic planning, managing projects, transformations, process optimization, streamlining operations & team building. Thrive in a deadline-intensive environment, multitask, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment. Promotes team spirit and works collaboratively to achieve team goals.

Gold Award, 2024 & 2023

Silver Award, 2022

Bronze Award, 2021

Client Excellence Awards, 2019, 2018, 2015, 2012 & 2009

• Supervised migration from legacy ERPs to SAP S4 Hanna for US region - Managed implementations including “Functional Integration test” and UAT. Shared observation and
  suggested changes required. Created SOPs and conducted training on the new ERP
• BPMS (Business Process Management System) - Workflow automation, Improved efficiency, reduced errors, enhanced collaboration, and great visibility into B&R operations through enhanced reporting capabilities
• Designing and Implementing Collection strategies for Corporate and FIT customers - This improved overall monthly portfolio coverage from 64% to reach more than 95%, resulting in reduction of OD%>90 days by 12%. Overall PD improved by 16Mn, with DSO impact of 3 days
• DDO Project - Dedicated team of dispute specialists targeting Corporate customers disputes. Quick reduction in disputes resulted in better CSAT and cash flow
• EDI Billing and automated extraction of invoice status from AP portals - It helped collections team to save efforts equivalent to 2.5 FTEs
• Restructuring Collections teams to align with sales org. - Resulted in better collaboration between sales, Operations and Collections team. It helped in improving resolution TAT for disputes resolution by ~30%, from appx. 46 Days to 32 days.
• Transition of New Projects for OTC, ITC and STC