Pankaj Verma
Faridabad
Summary
My name is Pankaj Verma, and I am looking for challenging assignments where I can leverage my skills in AWS Cloud and Desktop Engineer and contribute effectively.
IT professional prepared to deliver impactful desktop support solutions. Adept at diagnosing and resolving technical issues, ensuring optimal performance of computer systems. Reliable team player with focus on collaboration and adaptability, proficient in software installation and network management. Valued for strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Level 2 IT Support Engineer
TCS (SVN Indian Pvt. Ltd.)
10.2023 - Current
- Client Site:- Max Life Insurance Ltd.
- Monitor and optimize CARS Portal for performance, and resolution Security.
- Troubleshoot issues and provide timely resolutions, ensuring high availability of software & Network applications.
- Working on Office 365 Administrator portal also Office 2016, 2019, 2021 & 2024
- Monitor incidents and service requests through the CARS ITSM Tools Application.
- Configuration Trend Micro Antivirus and its related Issue in the client system.
- Deploy and manage AWS services, including but not limited to EC2, S3, RDS and Lambda.
- Collaborate with cross-functional teams to understand project requirements and implement scalable cloud solutions.
- Working knowledge of TCP/IP and networking.
- Handling Asset Allocation and De-allocation on HO basis.
- DHCP server console management PAN India to reserve/add/remove IP and MAC addresses of the systems in network.
- TM, DLP utility installation, management & troubleshooting of end user laptops and desktops.
- Handling Video Conferencing connectivity and presentation related issue.
- Managing Active Directory for all the users and systems of the corporate level along with access management of user’s IDs and policy management.
Senior Desktop Engineer
TCS (Impact Infotech Pvt. Ltd.)
05.2022 - 10.2023
- Client Site:- Max Life Insurance Ltd.
- Supporting clients remotely with the help of Remote support tools such as, Remote Desktop Connection, SCCM tool and WebEx.
- Coordination with vendors for ticket logging mechanism regarding desktop/laptop related issues.
- Developed troubleshooting protocols, improving incident resolution time and user satisfaction ratings.
- Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
- Working to maintain AMS (Asset Management System) data for PB & HP where we have to maintain data of all assets like Laptop, Desktop servers Etc.
- Developed schedule for software maintenance and updates.
- · Experience in ticket/call logging process, adherence of SLA parameters and resolution to customer within the SLA timeline.
Desktop Engineer
Sequel One Solution Pvt. Ltd
09.2021 - 04.2022
- Maintain an IT oriented team with a rapid time response to troubleshoot issues and repair systems.
- Led desktop support initiatives, enhancing user experience and reducing downtime across departments.
- Collaborated with cross-functional teams to deploy new software solutions, aligning technology with business objectives.
- Administer office facilities, network issues, and customer computer problems in office, out of Office, Printer Issues, and Server Issues.
- Increased end-user satisfaction through proactive support, timely issue resolution, and effective communication.
Education
MBA -
Bharti Vidyapeeth Deemed University
Delhi01.2021
BCA - undefined
Manav Rachna International University
01.2017
Secondary High School - undefined
CBSE Board
Delhi01.2014
Skills
- Remote desktop management
- Data backup and recovery
- Help desk experience
- VPN configuration
- Knowledge of Ticket assigning and SLA, Categories of tickets
- Configurations of TM Antivirus and its related issue on client systems
- Troubleshoot issues and provide timely resolutions, ensuring high availability of cloud-based applications
Languages Known
Hindi & English
Personal Information
- Title: Desktop Senior Engineer & AWS Cloud Associate
- Date of Birth: April 24th 1995
- Gender: Male
- Marital Status: Unmarried
Timeline
Level 2 IT Support Engineer
TCS (SVN Indian Pvt. Ltd.)
10.2023 - Current
Senior Desktop Engineer
TCS (Impact Infotech Pvt. Ltd.)
05.2022 - 10.2023
Desktop Engineer
Sequel One Solution Pvt. Ltd
09.2021 - 04.2022
BCA - undefined
Manav Rachna International University
Secondary High School - undefined
CBSE Board
MBA -
Bharti Vidyapeeth Deemed University