Pankaj Verma
Nahan
Summary
Dynamic Accounting Assistant with hands-on experience at CA Firm, adept in Tally and GST compliance. Demonstrated strong communication and problem-solving skills while preparing financial statements and assisting clients with accounting queries. Committed to delivering accurate financial solutions and enhancing operational efficiency in e-commerce workflows.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Accounting Assistant (Internship & Training)
CA Firm
08.2023 - 09.2024
- Gained practical knowledge of Tally, MS Office, GST, and TDS.
- Assisted in preparing financial statements, invoices, and GST returns.
- Supported clients in resolving basic accounting and compliance queries.
Customer Service & E-commerce Support Executive
01.2022 - 01.2023
- Handled customer queries, returns, and order tracking via email, chat, and phone.
- Assisted customers with payment, refund, and exchange-related issues.
- Managed customer complaints and escalations, ensuring timely resolutions.
- Coordinated with logistics teams and sellers to resolve shipping or delivery issues.
- Maintained customer satisfaction scores (CSAT) through clear and empathetic communication.
- Gained hands-on experience with CRM tools and ticketing systems.
Education
Bachelor of Commerce (B.Com) -
IGNOU
01.2023
Diploma in Computer Applications & Tally (DCA + Tally) -
H.I.T.E
01.2019
12th (Commerce) - Nahan
A.V.N. Public Sr. Sec. School
Nahan01.2018
10th - Nahan
A.V.N. Public Sr. Sec. School
Nahan01.2016
Skills
- Strong communication
- Problem-solving
- Proficient in Tally
- GST
- Income Tax
- TDS
- Knowledge of MS Excel
- Knowledge of MS Word
- Knowledge of MS PowerPoint
- E-commerce workflows
- Basic knowledge of accounting
- Basic knowledge of financial operations
Certification
- Customer Service Essentials, Great Learning, 2024
- Customer Relationship Management (CRM), Great Learning, 2024
Languages
- English
- Hindi
- Punjabi
Self Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. I take full responsibility for the accuracy of the particulars mentioned in my resume.
Timeline
Accounting Assistant (Internship & Training)
CA Firm
08.2023 - 09.2024
Customer Service & E-commerce Support Executive
01.2022 - 01.2023
Bachelor of Commerce (B.Com) -
IGNOU
Diploma in Computer Applications & Tally (DCA + Tally) -
H.I.T.E
12th (Commerce) - Nahan
A.V.N. Public Sr. Sec. School
10th - Nahan
A.V.N. Public Sr. Sec. School