Pankaj Wagadre
Wagholi
Summary
Results-driven professional with a strong track record in optimizing team performance and advancing organizational goals. Demonstrated expertise in collaboration and problem-solving, supported by a commitment to continuous improvement and adherence to ISO 27001 standards. Proven ability to leverage skills for strategic growth within reputable organizations.
IT professional with over 10 years of extensive experience, including 7+ years in Windows, Active Directory, and VMware Administration. Proven expertise in analyzing and troubleshooting operating system, application, and network issues across multiple Windows Server environments. Skilled in implementing ITIL processes combined with asset management and vendor coordination to improve operational efficiency. Equipped with strong team management abilities and a commitment to continuous improvement through automation and proactive communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Infrastructure & Business Information Security Officer – Team Lead
METRO Global Solution Centre Private Limited
02.2013 - Current
- Implementation of ISMS
- Planning for execution the ISMS as per the ISO 27001 clauses
- Audit and tack for any IT information security violence
- Coordination with department managers for implement the ISMS on their areas
- Monthly update sharing with the local board along with department head about the status of IT information security
- Providing smooth IT infra services to customers
- Making IT security guidelines and cascade to users
- Provide operational system administration support for Desktops in a high availability, 24x7x365 environment
- Perform 2nd level troubleshooting by analyzing and resolving moderately complex system problems
- Pre-requisites Installation and Configuration of Windows Servers environment for server commission and Handover process as per standard
- Installing, Configuring and Hardening of Windows 2016 & 2019 Servers for templates
- Installed and configure maintenance of Windows 2003, 2008 2012, 2016, 2019 Servers with Active directory Infrastructure, DNS, DHCP
- Handling, web consoles of Active Directory, MacAfee Console, SCCM web portal, Meraki Dashboard
- Having good technical skill in FSMO roles
- Good Knowledge of windows clustering
- Knowledge of storage technologies
- Incident/Problem Management and Resolution using ticketing tools, within SLA, Effective handling of Production Issues and Escalations
- Perform Change Management for IT infrastructure
- Assigning various levels of permissions to the users in Active Directory
- Managing & working on Shares & Security on Files Servers
- Perform Patch management as per the Schedule
- Handling Group policy Management
- Monitoring & resolving Alerts related disk space / CPU & Memory utilization and server functionality
- Configuring and managing two-factor authentication for VPN
- IP Phones, Video conference devices
- Creating and managing external User Accounts in Active Directory
- Working on network issues, troubleshooting & configuring Meraki Access/ core switches
- Software distribution through SCCM server
- PXE boot troubleshooting, Systems MAC adding in SCCM
- Software & hardware management in SCCM
- SCCM Patch Management & Deployment
- Good knowledge of SCCM remote Control & content check
- Good knowledge of SCCM for troubleshooting of OS deployment problems
- Leading a team with excellent interpersonal communication, time management, analytical, presentation, and problem resolution skill
- Working on Jira ticketing tool
Customer Support Engineer
Allied Digital Services Pvt. Ltd
Pune
08.2011 - 02.2013
- Installation of updates, patches, service packs on Desktop and servers
- Installation of OS Windows 7, Vista
- Providing L1 /L2 Technical Support for internal company projects and corporate people
- Remote Support/Monitoring by using, Remote Desktop Connection via SCCM remote viewer
- Managing file share and providing permissions
- Helping my peers and the escalated tasks assigned by my TL/Manager
- Configuration and troubleshooting in MS outlook 2007 &2010, 2013
- Escalating the issues to /clients/ Next Level team like Server Team, Network team, firewall team
- Installation Regular Check-ups for Antivirus Definition & Updating
- Hardening of operating systems issues
- External user administration and resolve user configuration / authentication issues
Education
Master’s degree - master’s in economics
Barkatullah University
Bhopal01.2007
Bachelor’s degree - Bachelor of Arts
Barkatullah University
Bhopal01.2005
HSC -
Madhya Pradesh State Board
01.2002
SSC -
Madhya Pradesh State Board
01.2000
Skills
- Windows 7
- Windows 10
- Windows 11
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Proficient in HP ProLiant DL580 Gen9 Management
- Proficient in HP ProLiant DL580 Gen10 Management
- Network Device Configuration
- Cisco Video Conferencing Devices
- Cisco IP Phones configuration
- Azure
- GCP
- GCP Console Management Skills
- VM instant creation
- On-Premises to Cloud Migration
- GCP service management
- OS deployment on GCP
- VMware ESXi 67 Administration
- Experienced in Hosting Solutions
- Configuration Maintenance
- vSphere Administration Skills
- P2P
- P2V
- VM Deployment Expertise
- VM storage issues
- VMware Update Manager
- Host upgrades
- Patches
- High Availability (HA)
- Distributed Resource Scheduler (DRS)
- VMotion Configuration Management
- Business continuity planning
- Two-factor authentication
- Identity and Access management
- Endpoint security
- Cybersecurity management
- Network security
- Security awareness training
- Vulnerability assessment
- Security policy development
- Threat intelligence
- Mobile security
- Malware analysis
Certification
- Microsoft Certified Professional
- Microsoft Certified Systems Engineer (MSCE)
- Computer Hardware & Networking Certificate
- Cisco Certified Network Associate (CCNA)
- VMware VCP 6.0
- Pursuing ISO 27001 lead implementation certification
- Pursuing Azure & GCP cloud certificate
Professionalsynopsis
10+ years, 7+ years, 2+ years, experience in ISMS Implementation Extensive experience in analyzing and troubleshooting of operating system level, application level and network level issues, Installing, Configuring and Hardening of Windows Servers, Extensive experience on Windows Active Directory Domain Services (AD DS) and Domain Controllers, Knowledge of Azure AD configuration, Knowledge of Office 365 installation, troubleshooting and admin console, Extensive experience in asset management and auditing
Personal Information
Date of Birth: 07/12/84
Languages
- English
- Hindi
- Marathi
Projects
Currently working on the ISO ISMS implementation to make the CISO compliant organization.
IT infra expansion & network building on Meraki devices
Exchange user’s migration from on-premises exchange server to exchange online
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Technicalskills
Windows 7, Windows 10, Windows Server 2008, 2012, 2016, 2019, HP ProLiant DL 580 Gen7, Gen9, Gen10, True, HP, Canon, Cisco, Cisco IP Phones configuration, True, True, True, True, True
Profile Snapshot
METRO Global Solution Centre Private Limited, IT Infrastructure & Business Information Security Officer – Team Lead, 02/18/13, Present, Information security ISO 27001 IMSM implementation, Core Windows Operating System (Server & Client), Active Directory, Networking, VPN, DNS, DHCP, SCCM, VMware, ESXi, GCP interfaces, Application integration, Access management & Server Performance, ITIL Service Support in Incident, Problem, Change management, Auditing and security management, MacAfee antivirus console, IT infra expansion, Meraki Dashboard monitoring
Timeline
IT Infrastructure & Business Information Security Officer – Team Lead
METRO Global Solution Centre Private Limited
02.2013 - Current
Customer Support Engineer
Allied Digital Services Pvt. Ltd
08.2011 - 02.2013
Master’s degree - master’s in economics
Barkatullah University
Bachelor’s degree - Bachelor of Arts
Barkatullah University
HSC -
Madhya Pradesh State Board
SSC -
Madhya Pradesh State Board
Similar Profiles
Smruti SwainSmruti Swain
Tribe Head at SOCIETE GENERALE GLOBAL SOLUTION CENTRE PRIVATE LIMITEDTribe Head at SOCIETE GENERALE GLOBAL SOLUTION CENTRE PRIVATE LIMITED
Sai Sathish KumarSai Sathish Kumar
Head - Transfer Agency Services at Societe Generale Global Solution Centre Private LimitedHead - Transfer Agency Services at Societe Generale Global Solution Centre Private Limited
LAKSHMI POTULA BOYANALAKSHMI POTULA BOYANA
Banking Associate at Société Générale Global Solution Centre Private Limited.Banking Associate at Société Générale Global Solution Centre Private Limited.