PANKAJ Pankaj
HR & Administration Manager
Ghaziabad,Uttar Pradesh
Summary
A seasoned professional with extensive experience in startups and established companies across multiple industries, including BPO, IT & healthcare, product-based technology, warehousing and logistics, and space satellite networking.
I bring a rich and diverse skill set, honed through years of thriving in dynamic and challenging environments.
I am seeking a position that allows me to leverage my multitasking abilities, overseeing and optimizing daily office operations to ensure efficiency and professionalism, while fostering growth aligned with my capabilities.
Overview
14
14
years of professional experience
Work History
HR & Admin Manager
Collance Technologies Pvt. Ltd.
11.2022 - Current
- Overseeing human resources and administrative functions, including financial budget preparation and discussions
- Managing recruitment processes, employee onboarding and offboarding, and documentation (both online and offline)
- Developing and implementing HR policies, procedures, and strategic plans to align with organizational objectives
- Conducting performance management and employee relations activities, ensuring compliance with labor laws and regulations
- Administering payroll and benefits programs, and creating policies, processes, and SOPs for company improvements
- Handling day-to-day administrative tasks and office management, with experience in working independently in startups
- Procuring necessary assets for the organization
- Managing HRMS software for over 100 Indian users
- Maintaining and updating the company's websites for India and the US, as well as managing the company's LinkedIn presence
- Overseeing office leasing, rent, maintenance, and extensions with corporate IT parks
- Addressing employee grievances related to salary, PF administration, and assets
- Managing vendor relationships, payments, invoicing, and coordination with the CA team.
Human Resources Manager
Script Technology
12.2021 - 10.2022
- In my role as Human Resources Manager, I managed the entire recruitment process, including sourcing and selection of candidates
- I conducted comprehensive employee onboarding, orientation, and training programs
- I developed and implemented HR policies and procedures to ensure smooth operations and compliance with employment laws and regulations
- Additionally, I handled employee relations issues and conflict resolution, administered compensation and benefits programs, and oversaw day-to-day HR operations and administrative tasks
- I effectively managed the team while working remotely, ensuring daily task monitoring and coordination
- I also collaborated with consulting firms to expedite the filling of critical positions.
Assistant HR & Admin Manager
AAJ Enterprises Pvt. Ltd.
07.2017 - 12.2021
- Managed the entire recruitment cycle, including job postings, screening, interview scheduling, and selection
- Handled labor contract vendor management and grievance resolution
- Coordinated regularly with the accounts department for invoices and payments
- Fostered employee relations and engagement
- Addressed grievances at various warehouse locations through monthly site visits
- Ensured compliance with environmental, health, and security standards for facility management
- Supervised maintenance and repair activities for machinery, equipment, and systems
- Developed and enhanced administrative systems, policies, and procedures
- Managed office supplies and equipment maintenance
- Led development projects within warehouse facilities
- Established and maintained vendor relationships for facility management
- Negotiated and finalized commercial proposals from vendors
- Implemented security protocols and procedures for warehouse operations
- Managed administrative affairs for manpower contractors
- Administered remote warehouse facilities across different states
- Supervised security and housekeeping teams at multiple locations
- Conducted safety initiatives such as fire drills and risk assessment programs
- Supervised day-to-day operations of the administrative department and staff
- Managed warehouse 5S and risk management to improve work culture and safety
- Oversaw the management of scrap materials at various warehouses and locations.
Assistant HR & Admin Manager
Titan Biotech Ltd.
04.2021 - 09.2021
- Procured packaging materials
- Managed office administration tasks
- Fostered employee relations and engagement
- Handled employee attendance and payroll
- Conducted hiring for both IT and non-IT roles
- Oversaw repair and maintenance activities
- Facilitated employee onboarding processes
- Managed HR teams across multiple plants
- Frequently visited manufacturing plants to address team grievances.
HR & Admin Executive
Space Link Pvt. Ltd.
01.2015 - 06.2017
- Managed employee onboarding and documentation
- Coordinated office administration and managed supplies
- Tracked field team performance and daily work routines
- Handled recruitment processes for new employees
- Addressed employee relations and workplace issues
- Processed payroll and administered employee benefits
- Conducted performance reviews and facilitated employee training
- Maintained and updated employee records and HR databases
- Organized company events and meetings
- Prepared HR reports and tracked key metrics.
Sr. Customer Support Associate (CSA)
Spice BPO Services Ltd.
12.2010 - 11.2014
- Started career in BPO as Customer Support Associate, handling inbound and outbound calls
- Promoted to Executive Lead role, responsible for training new joiners on the floor
- After just 2 years, promoted to Auditor role to audit calls and training sessions.
Education
MBA - Human Resources and Business
01.2024
Bachelor of Arts (B.A.) -
CCS University
01.2014
12th grade certification -
01.2010
10th grade -
01.2008
Skills
- Project management
- Administrative management
- People management
- Communication
- Negotiation
- Attention to detail
- Work ethic
- Decision-making
- Analytical skills
- Personnel management
- Adaptability
- Flexibility
- AI tools
- Strategic Planning
- Contract Management
- Performance Management
- Policy Implementation
- Expense Tracking
- Operations Management
- Financial Management
- Budget Control
- Time Management
- Human Resources Management
- Preventive Maintenance
Accomplishments
· 1. Warehouse Setup: Successfully established warehouses in Mumbai, West Bengal, and Bangalore from scratch, including finding space, negotiating leasing contracts, and hiring both blue and white-collar staff. Set up complete office administration at each location.
·
· 2. Startup Development: Played a key role in a startup, establishing HR culture, SOPs, policies, team building, administration, and procurement, contributing to its growth and success.
·
· 3. HRMS Implementation: Successfully implemented HRMS software to manage the entire employee lifecycle, including payroll, attendance, performance management, appraisal reviews, and employee grievances.
·
· 4. Financial Budget Planning: Developed and implemented financial budget planning for the organization, ensuring required funds for payroll, office administration, general expenses, upcoming costs, rent, and maintenance on a monthly, quarterly, and yearly basis.
·
· 5. Policy Development: Promoted and launched multiple organizational policies, such as Work-from-Home (WFH) policies, leave and time office policies, Rewards & Recognition (R&R) policies, food and travel reimbursement policies, Key Result Area (KRA) structures, and Performance Improvement Plans (PIPs).
·
· 6. Safety and Culture Improvement: Implemented 5S methodology, risk assessment checklists, and SOPs in warehouses to enhance safety and work culture, including training programs.
Timeline
HR & Admin Manager
Collance Technologies Pvt. Ltd.
11.2022 - Current
Human Resources Manager
Script Technology
12.2021 - 10.2022
Assistant HR & Admin Manager
Titan Biotech Ltd.
04.2021 - 09.2021
Assistant HR & Admin Manager
AAJ Enterprises Pvt. Ltd.
07.2017 - 12.2021
HR & Admin Executive
Space Link Pvt. Ltd.
01.2015 - 06.2017
Sr. Customer Support Associate (CSA)
Spice BPO Services Ltd.
12.2010 - 11.2014
MBA - Human Resources and Business
Bachelor of Arts (B.A.) -
CCS University
12th grade certification -
10th grade -
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