Pankaj Yadav
Hotel General Manager
Belgaum,KA
Summary
Results-driven leader with 24 years in hospitality operations, specializing in pre-openings. Skilled in increasing revenue, streamlining workflows, and fostering teamwork to enhance productivity. Strong communicator and negotiator, dedicated to creating a positive work environment and achieving budget goals. Committed to guiding teams to exceed expectations in fast-paced, guest-focused settings.
Overview
1
1
Language
3
3
Certifications
23
23
years of professional experience
Work History
GENERAL MANAGER
UK-27 The Fern
11.2024 - Current
- Directing end-to-end operations of a 125-room 5-star hotel portfolio (90-key flagship + 35-room preopening Beacon Hotel by Fern) in Belagavi, encompassing multiple F&B outlets and large banquet facilities.
- Led team leadership, financial performance, revenue optimization, sales & marketing, and exceptional guest experiences while upholding strict 5-star service standards and regulatory compliance.
- Assisted GM – South in rebranding South India hotels to 'The Fern-series by Marriott' through regular on-site inspections and ensuring compliance with Marriott brand guidelines across properties.
GENERAL MANAGER
Fortune Park
06.2023 - 11.2024
- Led full operations of 90-key luxury 5-star hotel with multiple food & beverage outlets and extensive banquet facilities, ensuring seamless guest experiences.
- Provided strategic direction and oversight for team leadership, financial planning, revenue management, sales & marketing, and guest experience excellence, ensuring regulatory compliance and overall profitability.
- Directed daily operations to enhance efficiency and drive revenue growth.
- Implemented strategic initiatives to improve customer satisfaction and loyalty.
- Oversaw budget management, ensuring resource allocation aligned with business goals.
GENERAL MANAGER
Ramee Royal Hotel
12.2022 - 04.2023
- Established Ramee Royal Hotel in Burj Dubai, strategically positioned near Al Maktoum Bridge to attract visitors. Managed 105 smart rooms, rooftop pool, five theme restaurants, and Time Café sports bar featuring 55 flat-screen TVs and dance floor to enhance guest experience.
- Directed operational strategies to enhance guest satisfaction and revenue growth.
- Streamlined staff training programs, improving employee retention and service quality.
- Implemented cost control measures, optimizing budget allocations across departments.
General Manager (Preopening)
Lemon Tree Hotels
04.2022 - 10.2022
- Led pre-opening activities for hotel, including Slounge recreation bar, Citrus Café coffee shop, and Life Fitness Gym. Oversee all hotel activities, including hiring, supervising employees and organizing pre-opening training to the staff.
- Directed operations for multiple hotel locations, ensuring exceptional guest experiences and service quality.
- Implemented strategic initiatives to enhance revenue generation and optimize operational efficiency across all departments.
- Led cross-functional teams in delivering key projects, improving service standards and operational workflows.
Hotel Manager (Preopening)
Lemon Tree Hotel
07.2020 - 03.2022
- Oversaw all hotel activities, including hiring, supervising employees, and training staff of more than 70 employees.
- Oversaw daily hotel operations to ensure exceptional guest experiences and service quality.
- Implemented staff training programs, enhancing team performance and operational efficiency.
- Developed and maintained budgets, optimizing resource allocation to maximize profitability.
Executive Assistant Manager
Lemon Tree Hotel Electronics City
02.2019 - 06.2020
- The centrally air-conditioned hotel offers an eclectic pan-Asian restaurant – Republic of Noodles, a hip recreation bar – Slounge, a 24x7 multi-cuisine coffee shop - Citrus Café, a business centre, a 4270 sq. ft. conference area, the rejuvenating spa – Fresco, a Life Fitness equipped gym and an outdoor swimming pool to keep you feeling fresh-as-a-lemon.
- Oversaw 175 furnished rooms and suites, presenting varied accommodation options to meet diverse guest preferences.
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical meetings
- Developed and implemented streamlined communication processes between departments to enhance collaboration
- Managed confidential documents and correspondence, maintaining high standards of confidentiality and integrity
Executive Assistant Manager (Preopening)
Lemon Tree Hotel
01.2018 - 02.2019
- Managed preopening operations for 85 rooms and suites, including vibrant atrium lobby, Slounge bar, Citrus Café, fitness centre, Tangerine Social conference room, business centre, and meeting room to meet guest needs.
- Streamlined executive scheduling processes to enhance time management and operational efficiency.
- Coordinated communication between departments, facilitating smoother project execution and collaboration.
- Oversaw preparation of meeting agendas, ensuring alignment with organizational goals and strategic priorities.
Food & Beverage Manager
Lemon Tree Premier
10.2015 - 01.2018
- Managed operations of 388 rooms and various dining venues, including Republic of Noodles, Kebab Theatre, Slounge, Citrus Café, and a Tea Lounge, ensuring high-quality service and guest satisfaction.
- Directed food and beverage operations, ensuring compliance with health and safety regulations.
- Developed and implemented innovative menus to enhance guest experiences and drive revenue.
- Managed inventory control systems to optimize stock levels and minimize waste.
Resident Manager
Cotton County Club By The Verda
03.2015 - 09.2015
- Managed operations for prestigious resort spanning 7 acres, adjacent to 11 acres of sculptured lake, enhancing guest experience with scenic views. With 31 Guest rooms, 8 Lawns, 3 banquet halls, 1 restaurant and a bar, Where Prioritized guest satisfaction and hospitality a way of life.
- Supervised daily operations to ensure smooth facility management and member satisfaction.
- Developed and implemented strategic initiatives to enhance service delivery and operational efficiency.
- Trained and mentored staff to uphold quality standards and improve team performance.
Asst. Food & Beverage Manager
Hotel Green Park
03.2014 - 02.2015
- Situated in commercial Ameerpet road, Established location in Hyderabad, India. 148 well equipped guest rooms, with a specialty restaurant, 24 hours’ coffee shop, a lobby level lounge bar and Torque the Pub.
- Coordinated daily food and beverage operations to enhance guest satisfaction and streamline service delivery.
- Developed strategic inventory management practices, reducing waste and optimizing resource allocation.
- Implemented training programs for staff, improving service standards and operational efficiency.
Outlet In Charge
ITC Hotel, Kakatiya (The luxury collection)
06.2008 - 01.2014
- Oversaw outlet operations at hotel ITC Kakatiya in Hyderabad, enhancing guest satisfaction across 190 rooms. Managed Marco Polo coffee shop and Dublin bar, enhancing dining experiences for guests. Launched 24/7 in-room dining service, catering to diverse guest needs and improving overall guest experience. Coordinated events across six banquet halls, ensuring seamless execution and high guest satisfaction. Oversaw Dakshin restaurant renowned for authentic South Indian dishes. Directed Kabab & Kurries, focusing on high-quality North Indian cuisine.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Food & Beverage Executive
Minerva Grand
12.2006 - 05.2008
- Served as F&B Executive (Banquets) at Hotel Minerva Grand Secunderabad, part of the Viceroy Group of Hotels, which offered 145 well-appointed rooms, a multi-cuisine restaurant, a 24/7 coffee shop, four banquet halls, and round-the-clock room service.
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation according to restaurant standards.
- Maintained cleanliness and organization of dining areas and workstations.
Food & Beverage Executive
Swosti Plaza
12.2005 - 11.2006
- Executed the role of F&B Executive (Banquets) at Hotel Swosti Plaza Bhubaneswar, overseeing operations of 250 well-appointed rooms, one 24/7 coffee shop, an Indian restaurant, a Chinese restaurant, and a nightclub.
- Delivered exceptional customer service in fast-paced dining environment.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Trainee Captain to Senior Captain
Tuli International
03.2003 - 11.2005
- Promoted from trainee captain to senior captain at Hotel Tuli International Nagpur. Managed guest services for 105 well-appointed rooms, ensuring exceptional guest experiences. Oversaw operations for one 24/7 coffee shop, one North Indian restaurant, and two bars. Directed staff training and development to enhance service quality across all food and beverage outlets.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led training programs for new crew members, enhancing team performance and efficiency.
- Coordinated inventory management processes, optimizing resource allocation and minimizing waste.
Education
3 years’ degree - Hotel Management & Catering Technology
Durgapur Society of Culinary Skills and Management Sciences
Durgapur, West Bengal03-2003
Higher Secondary - undefined
Kendriya Vidyalya CMERI
Durgapur, West Bengal01-2000
Secondary School certificate - undefined
Kendriya Vidyalya
Andal, West Bengal01-1998
Skills
Operations management
Service industry management
Sales strategy development
Operational leadership
Leadership development
Leadership and team building
Problem resolution
Certification
Hotel General Manager in Making Successfully completed “General Manager in making” program an initiative taken by Lemon Tree company to highlight and speedy growth of the hi potential Managers in the company. April 2017
Interests
Cricket, Music & Movies
ROLE & RESPONSIBILITY
- Study and participating in making of Profit & Loss statements & Annual Operating Plan.
- Maintaining the overall cost for the hotel throughout the year.
- Effective promotion, sales & Marketing
- Event planning & tie-up with various companies for special packages, sponsorship for up selling and achieve the target.
- Making strategies for the promotion & business enhancement for all the F&B outlets.
- To monitor daily hygiene and work practices in both service and production.
- Event planning with the collaboration of various liquor companies.
- Ensure that at all times that the standards set in the SOP’s should be followed.
- Monitoring that all the training and refresher classes are followed at correct procedures.
- Monitor daily hygiene and work practices in both service and production.
- Build good relation with guest.
- Coordinate with all operational departments for smooth operation of the Outlets.
- Lead subordinates successfully into productive working methods by setting an example and utilizing all available Management tools.
- To ensures that all colleague’s activities adhere to and support System.
- Setting a personal example for right conduct and behaviour for an open eyed, respected and effective Supervision.
- Provide hands-on support, direction and assistance to colleagues on all areas of their assigned to ensure.
- Ensuring that an effective link is maintained between all the team members to provide prompt service.
- Gives specialist advice to team which helps in maximizing the hotel revenue.
- Perform any other duty that may be assigned by the corporate management.
PERSONAL DETAIL
- Date of Birth: 10th March 1983
- Marital status: Married
- Languages known: English, Hindi & Bengali
- Height: 5.8"
- Nationality: Indian
- Interests: Cricket, Music & Movies
- Permanent address: Santi-Anandi Cottage, Thana Road P.O.-Andal, Distt-Paschim Bardhaman Pin- 713321, West Bengal, India
Disclaimer
I hereby declare that the above information is true and correct to the best of my Knowledge.
TRAINING EXPERIENCE
- Successfully completed six months of industrial training at HOLIDAY INN, SURAT (Now undertaken by Taj group of hotels.) in all four major departments.
- Undergone One-month vocational training at STERLING RESORTS, PURI for the summer vacations in Food and Beverage Service.
Accomplishments
Awarded for the recognition achievement in hospitality sector and leadership by the prestigious Global Research Foundation, USA
Timeline
GENERAL MANAGER
UK-27 The Fern
11.2024 - Current
GENERAL MANAGER
Fortune Park
06.2023 - 11.2024
GENERAL MANAGER
Ramee Royal Hotel
12.2022 - 04.2023
General Manager (Preopening)
Lemon Tree Hotels
04.2022 - 10.2022
Hotel Manager (Preopening)
Lemon Tree Hotel
07.2020 - 03.2022
Executive Assistant Manager
Lemon Tree Hotel Electronics City
02.2019 - 06.2020
Executive Assistant Manager (Preopening)
Lemon Tree Hotel
01.2018 - 02.2019
Food & Beverage Manager
Lemon Tree Premier
10.2015 - 01.2018
Resident Manager
Cotton County Club By The Verda
03.2015 - 09.2015
Asst. Food & Beverage Manager
Hotel Green Park
03.2014 - 02.2015
Outlet In Charge
ITC Hotel, Kakatiya (The luxury collection)
06.2008 - 01.2014
Food & Beverage Executive
Minerva Grand
12.2006 - 05.2008
Food & Beverage Executive
Swosti Plaza
12.2005 - 11.2006
Trainee Captain to Senior Captain
Tuli International
03.2003 - 11.2005
Secondary School certificate - undefined
Kendriya Vidyalya
Higher Secondary - undefined
Kendriya Vidyalya CMERI
3 years’ degree - Hotel Management & Catering Technology
Durgapur Society of Culinary Skills and Management Sciences