Hi, I’m
Pankaj Jain
Business Leader
Hyderabad,telangana
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
A results-driven professional with a distinguished career in contingent workforce hiring, IT staffing, team leadership, and P&L management, I have consistently excelled in nurturing C-suite relationships within the industry. My proven ability to manage large-scale deals with finesse has led to substantial revenue growth and operational efficiency. With a robust track record of building high-performing teams, I have streamlined talent acquisition processes while maintaining a sharp focus on the bottom line. My strategic acumen and adept negotiation skills have consistently positioned me as a trusted partner in the executive sphere, driving sustained business success and fostering lasting client collaborations.
Overview
24
years of professional experience
3
years of post-secondary education
1
Language
Work History
AmpcusHyderabad
Director, Sales
10.2022 - Current
Job overview
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored budgeting, forecasting, expenditures and performance for accounts.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Evaluated scripts to identify creative strategies and resource needs.
- Drafted and distributed reports to assist board members with critical business decisions.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Evaluated and improved financial records to make important business decisions.
- Handled day-to-day accounting processes to drive financial accuracy.
Optimum InfosystemsHyderabad
Vice President
04.2019 - 10.2022
Job overview
- Preparing a goal-based timeline acquisition and partnership plan
- Prepares forecasts and KPI reporting for the CEO and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning.
- Lead the sales team for execution of acquisition plan by setting weekly targets and tracking sales
- Lead the 2nd level of conversation with institutes after lead stage conversion by on-field sales manager.
- Conduct research to identify commercial opportunities
- Tracking of the goals on a weekly basis and piloting based on market requirements
- Deriving costs and bonus structures to be used for acquisition and retention of sales team
- Enhancement of on-field sales objectives
- Presentation of sales initiatives taken and objectives attained on a weekly basis to the CEO
- Steps for enhancement of branding, positioning, communications, and other sales issues
- Liaise with on-field vendors
- Work collaboratively across teams - including Engineering, Product and Marketing and Strategy
SwiftDeed Technologies Pvt LtdPune, Maharashtra, India
CEO
02.2014 - 10.2018
Job overview
- Responsible for Product Development, Fund raising, Ops management
- Operating as CEO
- Responsible for collaboration with Government
- Product aligned to property registration from Home
- Partnered with HDFC Bank for Kiosk at their ATMs in the city
Tata Consultancy ServicesBudapest
Business Leader
04.2013 - 12.2013
Job overview
- Conduct high-level industry research to develop effective sales solutions
- Promote the company’s products or services to prospective clients
- Participate in collaborative business meetings to update key stakeholders
- Provide continuous, constructive feedback to salespeople
- Review sales contracts to ensure they meet legal and corporate guidelines
- Interact with clients and respond to important inquiries about the company’s products or services
Capgemini Financial ServicesParis
Business Head
09.2010 - 04.2013
Job overview
- Builds market position by locating, developing, defining, and closing business relationships.
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
- Tracks individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners.
- Discovers and explores business opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, and financials.
- Evaluates options and resolves internal priorities.
- Recommends equity investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
- Examines risks and potentials for the business opportunities.
- Estimates partners’ needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
- Protects organization’s value by keeping information confidential.
- Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
- Explores opportunities to add value to job accomplishments.
- Solution Design Consultant responsible for anchoring consulting assignments for BPR and BPA initiatives across the Telecom Value Chain
- Sales Consulting required to work with account managers to design & execute strategies, propositions and provide subject matter expertise for existing and new accounts
Capgemini Financial Services
Business Leader
09.2011 - 04.2013
Job overview
- Responsible for handling operation-multiple towers (850+ people across geographies)
- Responsible for P & L of the respective operations
- Handling existing / new businesses within the towers
- MSA/SOW/LOI creation
- KPI Negotiation
- Pre-Sales Consultant with responsibility for Bid Response Management, Pricing &
- Presentation
- Process Design, Front Office – Back Office Split Design
- Solution Support: Identifying Solution for Process Implementation, Analyzing product features & mapping to solution requirement
- Supporting Migration/Transition implementation across locations
- Identifying opportunities & supporting Re-engineering, Re-design, Standardization of processes for Process Transformation
- Identification and implementation of Process KPI, SOW
- KPI Negotiation
- Supporting Business Processes Management (BPM) Projects
- Market Research for Best Practices in market for Process Consulting and Migration
- Identifying & training on tools and capabilities to enhance team offering
- Training Team on Methodology, KPI etc
Infosys LtdLondon
Account Manager/Presales and Sales/Program Manager
04.2005 - 04.2010
Job overview
- Creating development plans and forecasting sales targets and growth projections
- Identifying market opportunities through meetings, networking and other channels
- Meeting existing and potential clients and building positive relationships
- Liaising with colleagues to develop sales and marketing strategies
- Preparing financial projections and sales targets
- Attending events such as exhibitions and conferences
- Preparing sales presentations and participating in sales meetings
- Producing reports for management
- Training business developers and sales colleagues
- Working in a client’s business or in an office.
- Process Mapping / Process Flow Chart / Process Documentation
- Process Design, Front Office – Back Office Split Design
- Solution Support: Identifying Solution for Process Implementation, Analyzing product features & mapping to solution requirement
- Supporting Migration/Transition implementation across locations
- Identifying opportunities & supporting Re-engineering, Re-design, Standardization of processes for Process Transformation
- Identification and implementation of Process KPI, SOW
- KPI Negotiation
- Supporting Business Processes Management (BPM) Projects
- Market Research for Best Practices in market for Process Consulting and Migration
- Identifying & training on tools and capabilities to enhance team offering
- Training Team on Methodology, KPI etc
- Key Projects &
- Achievements
- In-sourcing of Supply-chain / Order fulfillment processes from 3 rd
- Party Vendor
- Designing the Front office-Back office Split, Identifying/Verifying Volume, Headcount, Job profiles, solution requirement, process mapping and documentation
- Support process implementation across locations
- Movement of processes from Czec Republic & France to Romania & India
- Process Design & Migration Support for order management, customer service Processes
- Documentation, redesign of procurement process migration of processes from different geographies to various location in the globe
- Identifying, solution, transition critical elements, process handshake changes, and coordination across teams for implementation support
- Identification & implementation of metrics for process performance tracking
- Project Management Tool Development
- Solution design, identification of product feature for developing Project management tool to track migration, Transformation and other live and potential projects
- Identifying Process Consulting Tools for consulting offering
- Identification and enhancement of Process Consulting offerings, tools and training requirement
- Identifying the key DFSS tools & methodology to enhance process design capabilities
- Setting up a Bank in Europe
- Involved in setting up a bank in Europe (multi location) for fortune 500 client
- Proposing end to end solution on entire WFT structure
- Hiring vendors and carrying out the transition and reverse transition from Vendor site
- Enhancement of Process Migration Methodology & Team Engagement Model
- Identifying transition best practices across companies and mapping with process design for transition and rolling engagement model for project delivery
- Key
- Responsibilities
- Responsible for the successful migration and transition of various processes under various verticals and horizontals
- Plan, develop and implement strategy for operational management and development so as to Meet and exceed Client Metrics & agreed organizational performance plans within agreed budgets and timescales
- Smooth Transition and Ramp-up of the process
- Maintaining Productivity & Service Levels
- Drive Continuous improvement in Teams Performance by implementing methodological tools
- Play and active role in collaborating with Workflow function to ensure all WFM related metrics are met
- Analyzing the achievement of the center against baseline set by the client
- Review the process of reporting the information and seek concurrence with the client requirements
- Monitoring variance in planned and achieved targets in real time and regular intervals and in turn reporting to Head Operations
- Design and implement corrective action plan to control the variance
- To organize regular conference calls and interaction over emails with the clients to understand their requirements, expectations and Center's
- Deliverables
- Developing and sustaining relationship with the client
- Facilitate feedback from the floor & track closure of issues raised
- Ensure Participation in R&R's launched and come up with new programs for employee motivation
- Ensure that KRA's are defined and communicated for each level
- Develop framework for employee development
- Sharing performance of the team and process while maintaining integrity of Data & Reports
- Implementing Best Practices from other BU's/ Process
- Mentor and develop direct reporting staff
- Manage & Control Attrition - Understand the factors that leading to staff turnover and how to improve retention
- Understanding what motivates staff and implements innovative R&R programs on the floor
- Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
- Pre Sales Job Responsibilities
- Production of responses to Requests for Information and Requests for Pricing
- Development of Industry specific and technical whitepapers
- Work with Sales Personnel to provide product, business and technical knowledge in support of pre-sales activities
- Liaison with Product Managers and Development to understand details of product direction and design and communicate information back to sales organization
- Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems
- This includes interacting with
- Product Management and Development on an on-going basis to stay current
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc
- Attendance at conferences and working with Subject Matter Experts, and research to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going
- Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors
- Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process
- Responsible for providing feedback from the market to Product Management and
- Development regarding products including coordinating gaps between product functionality and market/customer demands
- Responsible for working with Product Management to develop and deliver training on business problems, products, and messages (classroom and OJT) for new pre-Sales team members
- Coordinate requirements for proofs of concept with Product Management/Product
- Development
- In conjunction with Sales Personnel, develop and conduct transition briefing - communicate commitments, expectations, customer organization, etc.
Tata Business Services
Team Manager
10.2004 - 04.2005
Job overview
- Responsibilities
- Skilled with working knowledge of Six Sigma, COPC & PMP
- Been involved in setting up
- Contact Centres/BPO's - Vast experience in Process Transition & Technical Support businesses - Vast experience in serving Service industries inclusive of Telecom, Hardware, Logistics and Finacial Servicess domain
- Armed with skills of Managing Customer Expectations & Business Requirements
- Repeatedly lead and trained teams of diverse professionals to new levels of success through strong organizational skills
- Extensive managerial experience coordiantion accross geographies
- Client Interfacing & Relationship building.
AllServe SystemsPune, Maharashtra, India
Team Manager
09.2003 - 08.2004
Job overview
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Developing goals for the development team and business growth and ensuring they are met.
- Training personnel and helping team members develop their skills.
- Support production sites for projects, costs and other customer related matters through leadership and expertise
- Implemented appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce
- Monitored the actual costs incurred against the assumptions in a quote and ensure any additional costs due to change in scope of program are recovered from the customer."
- End to End transition of various processes
Convergys
Customer Care Officer
09.2002 - 08.2003
Job overview
- Assist with training and identify training needs within the group and provide feedback
- Act as a central point of contact to reporting and escalating system issues to technology & the senior management
- Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound/inbound status group and manual processes
- Monitor schedule adherence of the associates along with the regular customer service profile
- Answer escalated calls accordingly, assess customers support needs and handle
- Preparation of the daily and weekly Roster
- Taking calls for one of the US telecom giant on cross selling and customer service
Freelancer
08.1999 - 09.2002
Job overview
- Making softwares on VB and java and selling it in the market
- Worked with a event Management company to organize large scale shows
- Worked with BPL sales as a Freelancer
- Consulting on software selling to small software companies
Education
CBSE (DELHI
10
DELHI BOARD
12 CBSE
Harishchandra College
Bachelor of Science from Physics
06.1997 - 07.2000
Software Technology CollegeNew Delhi
Advanced Diploma from Web and E-commerce Technology
04.2001
Skills
Planning/ Productivity/ Process Improvement/ Policy & procedureDevelopment/Excellent Interpersonal & Communication Skills
Documentation, Client Management, and Program Management
Analytical and creative skills Managed Project spread across the globe under multi cultural and multi-lingualBlack Belt trained, PMP TrainedPolicy and procedure development
Business planning
Consulting
Budgeting
Negotiation
Problem-Solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director, Sales
Ampcus
10.2022 - Current
Vice President
Optimum Infosystems
04.2019 - 10.2022
CEO
SwiftDeed Technologies Pvt Ltd
02.2014 - 10.2018
Business Leader
Tata Consultancy Services
04.2013 - 12.2013
Business Leader
Capgemini Financial Services
09.2011 - 04.2013
Business Head
Capgemini Financial Services
09.2010 - 04.2013
Account Manager/Presales and Sales/Program Manager
Infosys Ltd
04.2005 - 04.2010
Team Manager
Tata Business Services
10.2004 - 04.2005
Team Manager
AllServe Systems
09.2003 - 08.2004
Customer Care Officer
Convergys
09.2002 - 08.2003
Software Technology College
Advanced Diploma from Web and E-commerce Technology
04.2001
Freelancer
08.1999 - 09.2002
Harishchandra College
Bachelor of Science from Physics
06.1997 - 07.2000
CBSE (DELHI
10
DELHI BOARD
12 CBSE