Pankaja BS
Assistant Manager- Customer Success
Kengeri Upanagar
Summary
Dynamic professional with a proven track record at HerKey, adept at fostering customer success and streamlining operations. Excelled in building strong relationships and leveraging analytical skills to solve complex problems. Demonstrated proficiency in Excel and a commitment to enhancing team productivity and client satisfaction.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Asst Manager - Customer Success
HerKey Formerly Jobsforher
1 2015 - Current
- Created accounts for individual customers in company database system
- Coached and mentored staff, ensuring adherence to association policies and procedures
- Researched product history in database system
- Provided constructive feedback for product development
- Served as liaison between Sales and support staff
- Handled all correspondence; processed purchase orders and invoices
- Administered training for new employees as well as provided one on one training to ensure productive results
- Primary point of contact between sales teams, customer and 3rd party authorized service providers
- Provided timely response to customer inquiries on the status of invoices and pricing
- Develop strong relationships in order to provide excellent service delivery to account managers and customers
- Escalate all product complaints (technical) to the Quality dept create tickets
- Cross-functional Collaboration
Admin and Executive Export
Sunbiosis enterprise Pvt Ltd
01.2014 - 01.2015
- Responsible for handling calls
- Responsible for fixing meetings with clients and vendors
- Coordinating & controlling all admin activities such as Housekeeping, Stationery & printing & routine admin activities as & when required
- Responsible for stationeries
- Responsible for ordering Business cards to the vendors and follow up with them
- Responsible for collecting various quotations from vendors and sending quotations to the clients
- Arranging Cab for client visits
- Organizing Events and arranging hotels for parties and outings
- Export Related Documentation And follow ups related to inward and outward remittances
- Responsible for Purchase and Sales Invoices and payments of vendors’, PO’s Attendance & Time sheet Compliance management-keeping track on attendance record for timely salary process
Admin and Accounts Executive
Arokia IT Pvt ltd
06.2013 - 12.2013
- Responsible for handling incoming calls and transferring to the respective departments
- Responsible for fixing meetings with clients
- Coordinating & controlling all admin activities such as Housekeeping, Stationery & printing & routine admin activities as & when required
- Responsible for managing walk-in candidates, collecting bio-data and briefing them
- Attendance & Time sheet Compliance management-keeping track on attendance record for timely salary process
- Responsible for employee attendance maintenance and leave record maintenance
- Taken care of joining and Reliving formalities for employees
- Handling sales and purchase Invoices, Payments
- Transport arrangements for meetings, conferences & workshops
- Handle logistic bookings through Air, Train, and Hotel & Taxi
- Maintaining Inward & Outward Registers
- Co-ordinate planning, organizing and executing employee events such as birthday party planning, office outings
Research Associate
LEADGEN Technology Pvt Ltd
01.2012 - 01.2013
- Capturing the data by using the various search engines according to the rule and update in the Tools
- KOL Profiling, updates and full crawl
Education
Bachelor of Science - Biotechnology
VTU
Belgaum, India 04.2001 -
Skills
Ability to learn quickly
Willingness to obtain functional knowledge
Ability to build and maintain strong relationships
Proficiency in understanding customer needs
Providing solutions
Interest in helping customers succeed
Knowledge of MS Office
Proficiency in Excel
Ability to manage multiple tasks
Prioritization skills
Experience working with cross-functional teams
Ability to support and motivate team members
Good communication skills
Familiarity with CRM software
Analytical skills
Problem solving skills
Decision-making skills
Comfortable with numbers and calculations using Excel
Personal Information
- Date of Birth: 09/24/89
- Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Tools
MS Office, Zoho CRM, simple CRM, Asana, JIRA, ADP Workforce Now, Oracle HCM Cloud, Zoho People, iCIMS Talent Cloud
Timeline
Admin and Executive Export
Sunbiosis enterprise Pvt Ltd
01.2014 - 01.2015
Admin and Accounts Executive
Arokia IT Pvt ltd
06.2013 - 12.2013
Research Associate
LEADGEN Technology Pvt Ltd
01.2012 - 01.2013
Bachelor of Science - Biotechnology
VTU
04.2001 -
Asst Manager - Customer Success
HerKey Formerly Jobsforher
1 2015 - Current
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