Pankaja K M
Bangalore
Summary
Highly skilled in designing, implementing, and managing complex computer networks tailored to meet organizational needs. Demonstrated ability to troubleshoot critical network issues, ensuring minimal downtime and optimal performance. Strong in collaborating with cross-functional teams to deliver projects on time and under budget, significantly improving operational efficiency. Applied innovative approaches to enhance system security and resilience against cyber threats, safeguarding company data and infrastructure.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior Cloud Infrastructure Engineer
LTIMINDTREE
Bangalore
06.2023 - Current
- Diagnosed problems quickly by analyzing logs from multiple sources including network devices, servers and applications running on the cloud.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Worked closely with development teams to ensure successful deployment of applications on the cloud platform.
- Configured and managed virtual machines in Azure Cloud Services.
- Migrated legacy systems to the cloud environment with minimal downtime.
- Deployed containerized microservices using Kubernetes clusters across multiple regions in Azure.
- Provided technical guidance and support to junior engineers regarding troubleshooting issues related to operating systems, networks or hardware components.
Senior Technical Associate
Tech Mahindra
Bangalore
11.2021 - 06.2023
- Coordinated communication between various departments within the organization regarding technical projects or changes in process flow.
- Managed user accounts and access rights according to organizational requirements.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Senior Operations Analyst
Concentrix
Bangalore, Karnataka
08.2020 - 10.2021
- Analyzed trend data to forecast operational needs and plan next course of action.
- Created custom reports and visualizations to support decision-making processes.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Instated defined analytical hierarchies to prioritize operational dependencies and interactions.
Technical Support Engineer
Microland
Bangalore, Karnataka
06.2019 - 07.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
BE - Mechanical Engineering
East Point College of Engineering And Technology
Bangalore 06.2015 - 05.2018
Skills
- Cloud architecture design
- Configuration management
- Virtualization technologies
- Azure cloud platform
- Linux administration
- Continuous integration
- Infrastructure automation
- Container orchestration
- Networking protocols such as BGP for path manipulation
Timeline
Senior Cloud Infrastructure Engineer
LTIMINDTREE
06.2023 - Current
Senior Technical Associate
Tech Mahindra
11.2021 - 06.2023
Senior Operations Analyst
Concentrix
08.2020 - 10.2021
Technical Support Engineer
Microland
06.2019 - 07.2020
BE - Mechanical Engineering
East Point College of Engineering And Technology
06.2015 - 05.2018
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