Pankaj Bahuguna
Business Analyst
Rudrapur,Uttarakhand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Analyst
People Strong
01.2021 - 08.2022
- Building automated systems for all offer letter and appointment generation. Building dashboards for HR analytics. Managing MIS of all recruiters.
- Development of the project’s KPI including task prioritization, strategic planning, and resource allocation.
- Execution and implementation of Project Strategies and Reporting with Executive Summary, maintaining leads, project numbers, and other key stats
- Co-ordination with multiple teams like TECH, Sales, and Client Services for data enhancements.
- Coordination with vendors and ensuring the data standards as per the quality benchmarks.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Developed SQL queries to obtain complex data from tables in on-site and remote databases.
- Analyzed operational improvements against KPIs to measure progress.
- Identified performance bottlenecks and devised strategies to solve recurring database issues.
- Interpreted and converted customer needs into functional or data requirements and process models.
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.
- Presented business leaders with ROI estimations to drive project planning.
- Investigated system issues and implemented resolutions to reduce downtime.
- Developed diagrams to describe and lay out logical operational steps.
- Educated stakeholders on data protection tactics to reduce breaches.
- Organized system operating procedures to strengthen controls.
- Assessed business requirements to create focused solutions.
Business Analyst
Rivigo Services Pvt Ltd
12.2017 - 12.2020
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Contribute to the design, development and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
- Retrieve and analyze data using SQL, Excel and other data management systems
- Assist in the development and presentation of analytical results, recommendations and plans to Regional Manager.
- Proactively identify continuous improvement opportunities to reduce costs and improve productivity
- With the help of data identified potential consignor and ensure that their consignment should be given more priority for healthy business'
- Completely monitoring ops matrices of entire 3 regions (Jaipur, Delhi, Ambala and same reports to Regional Manager on daily and weekly basis.
- Increased 2% util with the help of data at Delhi by identifying key holes as per load.
- Identifying of poor performance fields to improve customer service levels and working to take necessary actions for improvement
- Work with regional manager to identify trends in performance and opportunities for improvement.
- Provide administrative support to regional level, including grievance tracking, maintenance of evergreen and the publishing of various reports.
- Build up digitization and data management culture in ground team by providing internal workshop.
- Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies.
- Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics
- Diminished process gaps by closely supervising claims analysts and mail clerks to ensure optimal productivity.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Fulfillment Manager
Grofers India Pvt Ltd
07.2015 - 11.2017
- Monitored inventory levels and collaborated with vendors to meet needs.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts as well as kit packing, fulfillment packing, distribution and postal requirements with a strong customer focus.
- Responsible for order management of all new customer orders and ensuring a close loop process of processing all enrollments and shipping out products.
- · Analyses end-user requirements and potential improvements in coordination with logistics team.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Timely stock ordering with vendor partner planners
Education
Post Graduate Diploma in - Operations Management
G.L Bajaj Institute Of Management & Research
Gr.Noida Uttar Pradesh06-2015
B-Tech - Electronic & Communication
Shobhit University
Meerut06-2013
Skills
- Gap analysis
- Business process mapping
- Multi-tasking
- Operations analysis
- Continuous improvement
- Creative problem solving
- Reporting efficiency and accuracy
- Data analysis
- Performance metrics evaluation
- Advance Excel
- Process improvement/Project Management
- Performance Optimization
- Data Mining
- Business Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Lead Analyst
People Strong
01.2021 - 08.2022
Business Analyst
Rivigo Services Pvt Ltd
12.2017 - 12.2020
Fulfillment Manager
Grofers India Pvt Ltd
07.2015 - 11.2017
Post Graduate Diploma in - Operations Management
G.L Bajaj Institute Of Management & Research
B-Tech - Electronic & Communication
Shobhit University
Hobbies
- Cooking
- Travel
- Photography
- Reading
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