PANKAJ BARUA

Work History

Senior Specialist

MediBuddy (Phasorz Technologies Pvt Ltd)

New Delhi

03.2024 - Current

Managing City Partnerships and smoothly handling operations End to End in a timely fashion, with real-time access to information.
Demonstrating strong negotiation and deal-closing abilities with clinics and hospitals, adept at resolving complex issues.
Building strong rapport with MD/CXO/FDs to enhance patients' experience and closing monthly AR.
Business development of assigned region with end-to-end ownership capabilities, including developing strategic partnerships with hospitals and cultivating relationships with key healthcare stakeholders.
Deep knowledge about the digital healthcare ecosystem and standard service operations norms and processes to enhance the experience for internal and external stakeholders.
Working closely with the Category team, Medical Directorate, and Doctors team to streamline operations and achieve the right patient experience.
Led and expanded the Business Development team, setting revenue and partnership goals, and effectively managing partnership pipelines for consistent growth.
Collaborated closely with cross-functional teams in Content, PR, and Communications, ensuring consistent messaging and optimizing the impact of marketing efforts.
Maintained and strengthened existing client relationships through structured management approaches, addressing client needs promptly, and fostering long-term partnerships.
Provided valuable market feedback to company leadership on competitive offerings and customer needs, contributing to market insights and product development.

International Business Development Manager

Pristine Care (GHV advanced care Pvt. Ltd)

Bangladesh

06.2023 - 03.2024

Spearheaded the engagement with key stakeholders and owners of healthcare institutions, particularly in major metropolitan areas, by delivering comprehensive business overviews and presenting the innovative concepts behind our services
Successfully secured their support and established strategic partnerships, particularly in Chittagong City
Implement a robust system for timely revenue collections, ensuring financial stability and growth for the organization
Utilized effective financial management strategies to enhance the overall fiscal health of the business
Orchestrated and maintained the seamless operation of business processes, guaranteeing optimal efficiency and performance
Leveraged strategic planning to identify and address potential operational challenges, resulting in a consistently smooth workflow
Managed diverse vendor and stakeholder relationships to facilitate business expansion initiatives
Effectively negotiated and collaborated with various partners, contributing to the sustained growth and development of the organization
Successfully initiated and managed multiple projects, demonstrating versatility and adaptability in handling varying responsibilities
Ensured each project adhered to established timelines and met quality benchmarks
Directed a team of managers, employing comprehensive training methodologies and proficient task allocation strategies
Fostered a collaborative and high-performing team culture to achieve organizational objectives
Leveraged my extensive expertise in business development and strategic planning to navigate the complexities of launching and expanding operations in Chittagong City
Successfully onboarded reputable hospitals and surgeons, solidifying Pristyn Care's presence in the region
Currently, as a dedicated professional overseeing supply and operations and networking in Dhaka City, I am instrumental in ensuring the seamless flow of resources
Additionally, I focus on building and strengthening partnerships to foster a robust healthcare network for Pristyn Care
Effectively communicated the unique value proposition of Pristyn Care to key stakeholders, consolidating relationships and positioning the organization as a trusted healthcare partner
Demonstrated a results-oriented approach in managing business development, operations, and strategic planning, contributing significantly to the overall success and growth of Pristyn Care in the healthcare sector.

City Operations Manager - Business Development & Expansion

Pristine Care

02.2022 - 06.2023

Assume direct responsibility for day-to-day activities, focusing on achieving key business metrics and driving continuous improvement initiatives
Implement strategic goals and manage operations with a targeted approach to maximize productivity and efficiency
Establish specific objectives and employ effective management systems to ensure optimal performance
Streamline organizational operations and enhance decision-making processes by applying problem-solving concepts, including quantitative methods and techniques
Prioritize continuous improvement to adapt to evolving challenges
Demonstrate proficiency in inventory management, optimizing processes to meet organizational needs effectively
Strive for operational excellence through strategic planning and execution
Achieved a noteworthy 70%+ take rate ratio within a fourteen-month timeframe, elevating organizational quality standards and reflecting a commitment to excellence
Assume responsibility for accounts receivable/payable, contributing to financial stability and ensuring adherence to fiscal policies and standards
Proactively engage with various stakeholders in the healthcare sector, fostering relationships with healthcare entities
Monitor and manage the cashless/Third Party Administrator (TPA) supplies for the region to enhance patient services
Represent the company in negotiations with Hospital Directors, Institutional Owners, and Stakeholders
Facilitate partnerships with hospitals on behalf of the organization, contributing to business growth and collaborative success.

Assistant Manager

Wild Mahseer

09.2021 - 01.2022

Assume a leadership role in managing and guiding teams, with a particular focus on overseeing housekeeping activities for resort cottages, as well as managing Food & Beverage operations and front office dealings at www.wildmahseer.co
Supervise a team of employees, including hiring, training, and ensuring adherence to company policies during day-to-day tasks
Provide elevated levels of customer support in situations requiring special attention, demonstrating a commitment to exceptional service
Implement and manage workflow procedures in accordance with the guidance of the General Manager
Contribute to the organization, planning, and execution of strategic initiatives
Ensure the quality and availability of products, contributing to a positive customer experience and reinforcing brand standards
Exercise oversight of retail inventory and maintain optimal inventory levels, ensuring efficient operations
Actively assist customers as needed, fostering positive interactions and addressing any concerns or inquiries
Organize and optimize employee schedules to ensure efficient staffing levels and coverage
Contribute to the establishment of objectives aimed at enhancing company productivity, actively participating in strategic planning and goal-setting processes.

Guest Relation and Tour Associate

The Assam Bengal Navigation Company (Bengal Cruise)

08.2018 - 08.2021

Summary

Overview

Work History

Senior Specialist

International Business Development Manager

City Operations Manager - Business Development & Expansion

Assistant Manager

Guest Relation and Tour Associate

Education

Bachelor of Arts (Honours) - English

MBA - Banking and Finance Management

Skills

Certification

Timeline

Similar Profiles

Avinash GarapatiAvinash Garapati

Kalpana H BKalpana H B

Josi Kiran ToppoJosi Kiran Toppo

Arindam BanerjeeArindam Banerjee

Akshitha GollapiinniAkshitha Gollapiinni