Pankaj Dhameja
C-5, New Cottage Road, Adarsh Nagar, Delhi
Summary
Senior Analyst with 4+ years of total experience, dedicated to meeting and exceeding expectations at every interaction. With the desire to take on new challenges, strong worth ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable Analyst
R1 RCM Global Private Limited
Gurugram
09.2021 - Current
- Analyzing the claims through logical ability and taking appropriate actions on them as per standard operating procedures provided by the company.
- Investigated problems regarding and resolved disputes promptly.
- Serving the required numbers in time with dedicated quality metrics.
- Provided guidance on inquiries from other departments from the AR cycle.
- Mentored a team of 15 people for my process.
- A total of 7 Rewards and Recognitions with an A rating throughout the year.
Advisor in Chat Support
Concentrix Corporation
Gurugram
06.2020 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensuring customer satisfaction under the authority of company's policies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in process and suggested changes accordingly.
- Developed strong relationships with clients.
Education
Master of Commerce - International Business
Indira Gandhi National Open University
01-2021
Bachelor of Commerce -
Satyawati College, University of Delhi
01-2019
Class XII -
St. Rosier Public School
01-2016
Class X -
St. Rosier Public School
01-2014
Skills
- Dispute Resolution
- Meeting deadlines
- Accuracy and Precision
- Customer Service
- Analytical and Critical Thinking
- Problem-Solving
- MS Office
- Excellent Communication
- AR Follow-up
- Eligibility Verification in US Healthcare Billing
Affiliations
- Served as Junior Coordinator (Team of 5), to Saksham : career counseling, placement and E-cell of Satyawati College.
- Served as Sponsorship Head, In Commerce Department's Annual Inter college fest.
- Served as Event Coordinator (Team of 14), at The Corporates: Commerce Department of Satyawati College.
Accomplishments
- Spoken English Course of Advance level and secured 'A' grade at Academy of British English.
- 10 days training programme on Entrepreneurship Development by MSME, Okhla.
Certification
- 7 times R1 Star of the Month.
- Mentor and Trainer for Coverage Manager process at R1 RCM.
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Accounts Receivable Analyst
R1 RCM Global Private Limited
09.2021 - Current
Advisor in Chat Support
Concentrix Corporation
06.2020 - 09.2021
Master of Commerce - International Business
Indira Gandhi National Open University
Bachelor of Commerce -
Satyawati College, University of Delhi
Class XII -
St. Rosier Public School
Class X -
St. Rosier Public School
- 7 times R1 Star of the Month.
- Mentor and Trainer for Coverage Manager process at R1 RCM.
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