PANKAJ KUMAR JHA
DELHI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Airport Manager
Indigo Airlines
Bareilly, Uttar pradesh
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Manager
Indigo Airline
Delhi, Delhi
07.2017 - 12.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Senior Executive
Spicejet Airline
04.2012 - 06.2017
- Protect OTP by ensuring all controllable events are coordinated effectively and intervene when required.
- Giving opportunity to staff to come up with innovative ideas and implementing them unplanned contingencies.
- Develop and maintain excellent relationships and open communication with internal and external departments.
- Ensure high standard customer service standards are delivered to our VVIP/CIP passengers.
- Manage work flow to exceed quality service goals.
- Develop highly empathetic clisent relationships to earn a reputation for exceeding service standard goals.
- Investigate all handling discrepancies and customer complaints in timely manner.
Guest Service Agent
Kingfisher Airline
09.2007 - 03.2012
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handling Arrival flights, this includes raising mishandled baggage.
- Development of PR skill, Handling Different Situations and Customers.
- Liaising with local authorities like ATC, APRON, RAMP, CARGO etc. to ensure smooth operation and on time departure of flight.
- Flexibility in working hours and professional outlook towards job
Education
MBA - HR & OPREATION
IMT Ghaziabad Distance PGDM
New Delhi06-2014
B.COM - Accounting
Delhi University
Delhi05-2008
Skills
- P>Valid licence Indigo Airline in Delhi for Load and Trim (A320, A321, and ATR72)
- P>Undergone Aviation Training with KINGFISHsER AIRLINE in the month of Feb2012 in Delhi for Load and Trim (A319, A320, A321, ATR 42, and ATR72)
- P>Undergone Aviation Training with SPICEJET AIRLINE in the month of JUL2013 in Delhi for system automated Load and Trim (Boeing B737-800, B737-900, and Q400)
- P>Undergone Aviation Training with SPICEJET AIRLINE in the month of AUG2013 in Delhi for Naviater Training
- P>Undergone Aviation Training with KINGFISHER AIRLINE in the month of July 09 in Mumbai for Saber Reservation Training
Timeline
Airport Manager
Indigo Airlines
01.2023 - Current
Assistant Manager
Indigo Airline
07.2017 - 12.2022
Senior Executive
Spicejet Airline
04.2012 - 06.2017
Guest Service Agent
Kingfisher Airline
09.2007 - 03.2012
MBA - HR & OPREATION
IMT Ghaziabad Distance PGDM
B.COM - Accounting
Delhi University
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