PANKAJ KR PUROHIT
KOLKATA,WEST BENGAL
Summary
Achievement-driven professional, targeting assignments in Retail Branch Banking To pursue my career with an organization ofrepute B.COM in MARKETING with Total of 7 year’s of experience in Team Handling & Sales Summary ǁǁǁǁǁǁ A competent professional with over 7 years of experience in, Sales and Marketing. Area of expertise includes Branch Banking operations, Customer Service, Audit, Compliance & Team Handling. Experience in negotiating, developing and executing business initiatives that drive customer growth and deliver on operational objectives. Experience in identifying prospective Retail, Govt and HNI clients from banks existing database, assessing their needs and cross sell to them. A multifaceted personality passionate about Retail business process excellence alongside customerservice. Hands on experience in working on various banking software such as Finacle, Flex cube, CRM, SALES FORCE. Excellent leadership skills and the capability to multitask in a complex industrial environment; possess strong communications skills and excellent interpersonal relationships with staff as well as customers. Always carry a positive approach and works as a team player leading the way. Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process.
Overview
7
7
years of professional experience
4
4
Language
Work History
Deputy Area Manager
BAJAJ FINANCE LIMITED
SIKKIM
12.2019 - Current
- Managing the entire Branch sales, Audit and compliance, Customer service, Team handling and Cross selling
- Handled a Team of 2 Onroll Sales Manager and 6 Offrole members as direct reporting and handling entire Sikkim, Siliguri, Jalpaiguri locations.
- Also responsible for overall Branch merchandising, marketing strategy and customer service meetings time totime
- Ensured compliance with statutory requirement laid by acts governing banking regulations
- Executed loan operations, undertook pre & part payment of personal loans
- Also guide the customer how to drawdown the amount from the application
- As well as guide the customer for the benefits of Bajaj online applications
- Addressed and resolved the complaints of customers and sorting them outimmediately
- Organized regular meeting with the team to keep an update of the sales and compliance functions
- Visited all NTB clients sourced by the sales team and branch inbound staff for deepening of relationship and value build up as well as cross sell.
Assistant Manager
HDFC Bank Ltd
SIKKIM
05.2019 - 12.2019
- Responsible for overall Branch operations, cross selling and Audit & compliance activity
- Handling a portfolio of 3cr
- Addressed and resolved the complaints of customers and sorting them out immediately
- Implemented retail trade & forex operations including purchase and sale of foreign currencies, travel cards, processed letter of credit documents & emphasized to generate fee to scale up the revenuemargin
- Executed few retail loan operations, undertook pre & part payment of consumer loans, processed gold loans, resolved customer queries on various loan related issues
- Maintained key account relationship with high-net-worth customers, ensured an efficient sale through service is in practice, mapped the client’s requirements & offered them expert advisory services pertaining to selection of right products
- Visited all NTB clients sourced by branch inbound staff for deepening of relationship and value build up as well as cross sell
- Ensured compliance with statutory requirement laid by acts governing banking regulations
- Implemented self audit trial on monthly basis to effect prudent control over day-to-day banking activities
- Worked as a single point contact to offer prompt resolution to the banking needs of NRIs’ that also helped in maintaining a sound relationship with them & to earn a substantial inflow of CASA
Assistant Manager of Operations
Axis Bank Ltd
Gangtok
09.2018 - 05.2019
- Responsible for overall Branch operations, cross selling and Audit & compliance activity
- Addressed and resolved the complaints of customers and sorting them out immediately
- Implemented retail trade & forex operations including purchase and sale of foreign currencies, travel cards, processed letter of credit documents & emphasized to generate fee to scale up the revenuemargin
- Executed few retail loan operations, undertook pre & part payment of consumer loans, processed gold loans, resolved customer queries on various loan related issues
- Maintained key account relationship with high-net-worth customers, ensured an efficient sales through service is in practice, mapped the client’s requirements & offered them expert advisory services pertaining to selection of right products
- Visited all NTB clients sourced by branch inbound staff for deepening of relationship and value build up as well as cross sell
- Ensured compliance with statutory requirement laid by acts governing banking regulations
- Implemented self-audit trial on monthly basis to effect prudent control over day-to-day bankingactivities
- Worked as a single point contact to offer prompt resolution to the banking needs of NRIs’ that also helped in maintaining a sound relationship with them & to earn a substantial inflow ofCASA
Branch Sales Officer
HDFC BankLtd
08.2016 - 09.2018
- Open Market Sales
- Customer service
- Addressed and resolved the complaints of customers and sorting them out immediately
- NTB sourcing and cross selling
- Maintained key account relationship with high-net-worth customers, ensured an efficient sale through service is in practice, mapped the client’s requirements & offered them expert advisory services pertaining to selection of right products
Education
Certificate And Diploma - Financial Accounting System
West Bengal youth Computer training Center
Bachelor of Commerce - Marketing Hns
Calcutta University
Skills
KeySkillsundefined
Accomplishments
- NISM Series VA-Mutual Fund Distributors Certification ǁ Trainings Attended ǁǁǁǁǁǁ
- Attended HR trainings on Personal Effectiveness, Team Handling,Customer first, and Foreign Exchange ǁ ITSkills ǁǁǁǁǁǁ
- Knowledge of Windows, MS-Office & Internet Applications
- Expertise in banking softwares like Finacle, Flexcube, Finware and CRM Sales Force
- Personal Details ǁǁǁǁǁǁ
- DateofBirth: 2nd
- November 1994
- Address: 1/34 Shantigarh Colony Kolkata 700040
Additional Information
- , Certificate of Achievement of Health Card at the time of Pandemic.2020 ACE AWARD award at the time of Pandemic. 2020 Life Insurance Champion from Bajaj Allianz Life Insurance. 2020
Timeline
Deputy Area Manager
BAJAJ FINANCE LIMITED
12.2019 - Current
Assistant Manager
HDFC Bank Ltd
05.2019 - 12.2019
Assistant Manager of Operations
Axis Bank Ltd
09.2018 - 05.2019
Branch Sales Officer
HDFC BankLtd
08.2016 - 09.2018
Certificate And Diploma - Financial Accounting System
West Bengal youth Computer training Center
Bachelor of Commerce - Marketing Hns
Calcutta University
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