MS Word
PANKAJ KUMAR SINHA
Branch Manager
Ghaziabad,Uttar Pradesh
Summary
Rich experience (10+ years) in business process management, process improvement, people management, leadership, customer service estimating. Dedicated team player with analytical and problem-solving skills. Strongly self-motivated, enthusiastic, and committed to professional excellence with an ability to drive efficiency and improvements in related field.
Positive, optimistic, well-organized self-starter who excels under pressure and meets deadlines.
An analytical mind with the ability to think clearly and logically.
Overview
2
2
Languages
4
4
Certifications
7
7
years of post-secondary education
14
14
years of professional experience
Work History
BRANCH MANAGER
Infocom Network Ltd, Business Promotion Industry
Delhi, New Delhi
02.2017 - Current
- Achieves Branch sales operational objectives by contributing sales.
- Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Accomplishes Team sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets Branch sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
AREA SALES MANAGER
India Destination Mart, Business Promotion Industry
Noida, Uttar Pradesh
07.2013 - 02.2017
- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
- Ensuring quality of service by developing a thorough and detailed knowledge of product specifications and other features.
- Planning, developing, and implementing the India Destination Mart budget and obtaining competitive prices to ensure cost effectiveness.
- Identifying and developing new business through team members, courtesy, and follow-up calls.
- Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market.
- Forecasts a financial plan for the company and uses resources to meet these requirements through client recruiting and raising funds.
- Preparing and delivering customer presentations and demonstrations of the product, articulately and confidently;.
- Developing effective sales plans utilizing sales team effort.
- Providing advice to customers on all aspects of the product and their use, both before and after the sale.
- Networking with existing customers in order to maintain links and promote additional products and upgrades.
- Providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;.
- Reports to senior managers and executives about condition of the company through periodical and annual reviews.
- Constantly motivating the sales team to hit their targets and ensure company profitability.
- Analyzed market trends and statistics to determine potential of growth – monitored sales performance regularly.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Led targeted training programs to educate staff on product benefits and service capabilities.
SALES MANAGER
Indiamart Intermesh Ltd, Business promotion Industry
Noida, Uttar Pradesh
08.2009 - 06.2013
- Involved in Web sites and Hello Travel sale to the various Tour & Travel companies and service providers.
- Ensure excellent customer service by providing information, resolving problems, and answering questions from tour and travel companies.
- Working across specialist travel portal of IndiaMart.com.
- Providing guidance and motivating team members to achieve peak productivity and performance.
- Promote, teach, and follow-through on the 4 C's of Ultimate Exposure: cleanliness, customer service, communication, and consistency.
- Lead an active role in achieving sales targets.
- Maintain product presentation and information standards in all areas of the members in accordance with company policies.
- Providing the after sales Services to the existing Clients.
- Generating Revenue by selling value added services to the existing customers.
- Client Relationship Management.
- Ensuring quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
SR. EXECUTIVE
Infocom Network Ltd, Business promotion Industry
Meerut
03.2007 - 08.2009
- Involved in generation of new clients as different exporters and importers who will using the promotion services & trade fare services.
- Maintain relationship with manufacturers, exporters, and importers to generate revenue from them.
- Inform existing clients about the promotional offers by the company.
- Coordinating with the sales executive to achieve the monthly revenue target on time.
- Act as a first person responsible for the sales.
- Lead an active role in achieving sales targets.
- Research, plan and produce business presentations.
- Resolve customers' problems and queries.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Post Graduate - Business Management, Marketing
Institute Of Management Studies
Dehradun 08.2005 - 05.2007
BBA - Sales And Marketing Education
SRM-IMT
Modi Nagar 08.2002 - 05.2005
"O" Level - Computer And Information Sciences
DOEACC
Kolkata 02.2000 - 03.2002
Skills
B2B Marketing
Business development expertise
Corporate Sale
Digital Marketing
Client Relationship Management
Team Management
Analytical Skills
Conflict Management
Time Management
Software
MS Excel
Accomplishments
Indiamart Intermesh Ltd rewarded as a “Pillar of Success ” in Oct' 10
Indiamart Intermesh Ltd. rewarded as an “ Employee of the Month ” In March'11
India Destination Mart rewarded as a “ Best Debut” in Jan'14
India Destination Mart promoted as an “ Area Sales Manager” in April'16
Certification
The Fundamentals of Digital Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
PERSONAL DETAILS
Father's Name : Shri Vijay Kumar Sinha
Marital Status : married
Date of Birth : 22nd march 1981
Timeline
Google AdWords essential Training
01-2021
Online Marketing Foundation
01-2021
Unconscious Bias
01-2021
The Fundamentals of Digital Marketing
02-2020
BRANCH MANAGER
Infocom Network Ltd, Business Promotion Industry
02.2017 - Current
AREA SALES MANAGER
India Destination Mart, Business Promotion Industry
07.2013 - 02.2017
SALES MANAGER
Indiamart Intermesh Ltd, Business promotion Industry
08.2009 - 06.2013
SR. EXECUTIVE
Infocom Network Ltd, Business promotion Industry
03.2007 - 08.2009
Post Graduate - Business Management, Marketing
Institute Of Management Studies
08.2005 - 05.2007
BBA - Sales And Marketing Education
SRM-IMT
08.2002 - 05.2005
"O" Level - Computer And Information Sciences
DOEACC
02.2000 - 03.2002