MS Word
PANKAJ KUMAR SINHA
Branch Manager
Ghaziabad,Uttar Pradesh
Summary
Rich experience (10+ years) in business process management, process improvement, people management, leadership, customer service estimating. Dedicated team player with analytical and problem-solving skills. Strongly self-motivated, enthusiastic, and committed to professional excellence with an ability to drive efficiency and improvements in related field.
Positive, optimistic, well-organized self-starter who excels under pressure and meets deadlines.
An analytical mind with the ability to think clearly and logically.
Overview
2
2
Languages
4
4
Certifications
7
7
years of post-secondary education
14
14
years of professional experience
Work History
BRANCH MANAGER
Infocom Network Ltd, Business Promotion Industry
Delhi, New Delhi
02.2017 - Current
- Achieves Branch sales operational objectives by contributing sales.
- Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Accomplishes Team sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets Branch sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
AREA SALES MANAGER
India Destination Mart, Business Promotion Industry
Noida, Uttar Pradesh
07.2013 - 02.2017
- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
- Ensuring quality of service by developing a thorough and detailed knowledge of product specifications and other features.
- Planning, developing, and implementing the India Destination Mart budget and obtaining competitive prices to ensure cost effectiveness.
- Identifying and developing new business through team members, courtesy, and follow-up calls.
- Identifying opportunities for further sales and new areas for development through detailed research of the specific industry or market.
- Forecasts a financial plan for the company and uses resources to meet these requirements through client recruiting and raising funds.
- Preparing and delivering customer presentations and demonstrations of the product, articulately and confidently;.
- Developing effective sales plans utilizing sales team effort.
- Providing advice to customers on all aspects of the product and their use, both before and after the sale.
- Networking with existing customers in order to maintain links and promote additional products and upgrades.
- Providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;.
- Reports to senior managers and executives about condition of the company through periodical and annual reviews.
- Constantly motivating the sales team to hit their targets and ensure company profitability.
- Analyzed market trends and statistics to determine potential of growth – monitored sales performance regularly.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Led targeted training programs to educate staff on product benefits and service capabilities.
SALES MANAGER
Indiamart Intermesh Ltd, Business promotion Industry
Noida, Uttar Pradesh
08.2009 - 06.2013
- Involved in Web sites and Hello Travel sale to the various Tour & Travel companies and service providers.
- Ensure excellent customer service by providing information, resolving problems, and answering questions from tour and travel companies.
- Working across specialist travel portal of IndiaMart.com.
- Providing guidance and motivating team members to achieve peak productivity and performance.
- Promote, teach, and follow-through on the 4 C's of Ultimate Exposure: cleanliness, customer service, communication, and consistency.
- Lead an active role in achieving sales targets.
- Maintain product presentation and information standards in all areas of the members in accordance with company policies.
- Providing the after sales Services to the existing Clients.
- Generating Revenue by selling value added services to the existing customers.
- Client Relationship Management.
- Ensuring quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
SR. EXECUTIVE
Infocom Network Ltd, Business promotion Industry
Meerut
03.2007 - 08.2009
- Involved in generation of new clients as different exporters and importers who will using the promotion services & trade fare services.
- Maintain relationship with manufacturers, exporters, and importers to generate revenue from them.
- Inform existing clients about the promotional offers by the company.
- Coordinating with the sales executive to achieve the monthly revenue target on time.
- Act as a first person responsible for the sales.
- Lead an active role in achieving sales targets.
- Research, plan and produce business presentations.
- Resolve customers' problems and queries.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Post Graduate - Business Management, Marketing
Institute Of Management Studies
Dehradun 08.2005 - 05.2007
BBA - Sales And Marketing Education
SRM-IMT
Modi Nagar 08.2002 - 05.2005
"O" Level - Computer And Information Sciences
DOEACC
Kolkata 02.2000 - 03.2002
Skills
B2B Marketing
Software
MS Excel
Accomplishments
Indiamart Intermesh Ltd rewarded as a “Pillar of Success ” in Oct' 10
Indiamart Intermesh Ltd. rewarded as an “ Employee of the Month ” In March'11
India Destination Mart rewarded as a “ Best Debut” in Jan'14
India Destination Mart promoted as an “ Area Sales Manager” in April'16
Certification
The Fundamentals of Digital Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
PERSONAL DETAILS
Father's Name : Shri Vijay Kumar Sinha
Marital Status : married
Date of Birth : 22nd march 1981
Timeline
Google AdWords essential Training
01-2021
Online Marketing Foundation
01-2021
Unconscious Bias
01-2021
The Fundamentals of Digital Marketing
02-2020
BRANCH MANAGER
Infocom Network Ltd, Business Promotion Industry
02.2017 - Current
AREA SALES MANAGER
India Destination Mart, Business Promotion Industry
07.2013 - 02.2017
SALES MANAGER
Indiamart Intermesh Ltd, Business promotion Industry
08.2009 - 06.2013
SR. EXECUTIVE
Infocom Network Ltd, Business promotion Industry
03.2007 - 08.2009
Post Graduate - Business Management, Marketing
Institute Of Management Studies
08.2005 - 05.2007
BBA - Sales And Marketing Education
SRM-IMT
08.2002 - 05.2005
"O" Level - Computer And Information Sciences
DOEACC
02.2000 - 03.2002
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