PANKAJ RAMDAS KUMAVAT

• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Implemented data-driven decision-making to inform business strategies and drive operational excellence for 18 spine clinics across India.
• Led Knee, a new vertical launch operation via decompression treatment.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.

• Responsible for overall operations and revenue for the Mumbai location.
• Driving B2B business via corporate, diagnostics, and warehouses.
• Identifying and reviewing potential communities for free medical camps to generate leads.
• Monitoring and ensuring smooth compliance with FDA protocols.
• Managing P&L for the region.
• Identification and tie-up with an NABL-accredited lab for tabs for prospects and leads.
• Recruitment, training of CPs, sales, pharmacist profiles, phlebotomists, and warehouse profiles.
• Problem Solving
• Reporting to the director.

1. Managed a grocery shop on account of health issues for the family.

• Managing entire operations for ROM for 34 pharmacies as of now of team size 105 pharmacist
• Recruitment and training of pharmacists on software and compliance.
• Setting up a business strategy and propelling it for both online and offline pharmacy businesses.
• Property Identification for new store launch.
• Identifying locations and evaluating forecasted business to propose.
• Closely working with cross-functionals like finance, HR, procurement, training, IT, logistics, marketing, and the B2C team.
• Identifying hospitals to propose an in-house pharmacy for Reliance to lead the engagement.
• Engage corporations, societies, and banks to avail pharmacy.
• Evaluating the product range as opening stock and subsequent replenishment, with improved margin.

• Managing P & L for region
• Daily/ weekly/ monthly reporting to management
• Vigorous coordination with warehouses /DC for right stocking & supply with ongoing improved TAT.
• Local vendor identification to share procurement with VRFs
• Smooth coordination with logistics for improved B2C orders.
• Ensuring timely/ daily PIS to the bank.
• Driving festive offers in association with the grocery team to boost pharmacy revenues.
• Reporting to Regional Head & Head of Operations.

• Operations and sales for medical equipment and pharmaceutical products for the West Zone, Mumbai, Pune, Indore, and Ahmedabad.
• Ensuring improved business volumes of 9.8 Cr per annum for the West Zone.
• Managing a team size of 31 individuals for B2B and B2C sales, rental business for critical medical equipment, and end-user business for pharma products.
• Forecasting inventory and budgeting it to achieve control, and to have margins.
• B2B tie-ups for business development in the West Zone.
• Setting up an SKU-wise strategy to achieve volumes and profitability.
• Driving B2B and B2C teams for demand generation.
• SOP finalization and TOT signing for B2B business for an efficient process flow.
• Periodic audits within the Zone, with a checklist, to achieve control.
• Conducting product training for the B2B team.
• Corporate tie-ups, PBM business development.
• Managing P&L for the West Zone.
• Reporting to the VP of Operations.

• Managing pharmacy business development and operations for 32 pharmacies in Mumbai, Pune, Bangalore, and Gurugram.
• Handling a team size of 62 (pharmacists and assistants) directly to achieve desired goals.
• Ensuring month-on-month growth to achieve a 7.2 Cr turnover per annum, with limited space within centers.
• Responsible for designing a business strategy to achieve margins.
• Setting SOPs and process control to achieve a high level of compliance.
• Closely working with cross-verticals like medical operations and diet physio to identify products to promote gain and improve volumes.
• Vendor tie-ups to achieve TAT, improve service delivery, and revise margins.
• Identifying and engaging corporations to avail pharmacy services.
• Conducting camps at banks /societies to acquire a customer base.
• Managing smooth B2B supplies (Corporates OHCs like Asian Paint Prestige, Johnson & Johnson.
• Governance of all business and finance processes.
• Wellspring Healthcare Pvt Ltd is an innovative primary healthcare start-up with a pharmacy that is a vital service across Mumbai, Pune, Bangalore and Gurugram. Healthspring is also into corporate and OHC services for various health needs.

• Complete training, recruitment, and managing complete setup from identifying location to getting licenses from the FDA.
• Warehouse management logistic management for effective TAT to service.
• Market research, delivering budgeted top line along with P & L accountability for the pharmacy vertical.
• Cross-vertical management and demand generation.
• Relationship management and employee engagement
• Reporting to the Director, retail head, and CFO.