Pankaj Pandey
New Delhi
Summary
Accomplished Assistant Manager with a proven track record at EXL Services Pvt Ltd, enhancing operational efficiency and employee productivity. Expert in Invoice Processing and Client Relationship Management, I spearheaded a team to optimize processes, achieving a significant improvement in client satisfaction. Skilled in fostering professional development and streamlining accounts payable, my approach consistently delivers beyond expectations.
Overview
12
12
years of professional experience
Work History
Assistant Manager
EXL Services Pvt Ltd
Noida
02.2023 - Current
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Oversaw employee recognition programme to encourage professional development and high performance
- Supervised and delegated tasks to employees to meet key productivity targets
- Fostered strong rapport with prospective clients and stakeholders to aid negotiations
- Helped senior management plan and carry out daily operations and meet key objectives
- Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences
- Scheduled weekly projects, anticipating timelines for milestones and completion dates
- Implemented a new process and build a team of 5 members by providing knowledge transfer to the team given by the clients
- Handling escalations by providing the root cause, also given new ideas in order to smoothen the process
Assistant Manager
Via Software
New Delhi
10.2022 - 01.2023
- Responsible for Vendor invoices Processing
- Responsible for Managing Office Operations and monthly accounts Reports
- Handling Team of 4 members
- Responsible for working end to end of AP (Accounts Payable)
Management Trainee
GENPACT
New Delhi
01.2022 - 10.2022
Senior Executive
EXL Services Pvt Ltd
New Delhi
12.2017 - 01.2022
- Responsible for working end to end of AP (Accounts Payable)
- Managing helpdesk (query resolution via calls and emails) and weekly helpdesk reporting
- Handling bank reconciliation
- Have experience of Vendor Payment, Invoice processing (PO and Non-PO), Travel and Expense along with Reconciliation of P card and C Card, Vendor Reconciliation, Help Desk (Resolving queries via Emails and Calls)
- Analyzing month end reporting activity which involved SLA's and TAT's reports and daily reconciliation activity of bank statement with Oracle entries/postings
Accounts Executive
Shivam Agricultural Implements Pvt Ltd
New Delhi
09.2014 - 09.2017
- Maintaining the Finance records of dealers
- Checking the details of payment and rectifying in software
- Preparing the bills and taking the follow up of payment
- Taking care of the goods in goods supply
Process Associate
Accenture
New Delhi
12.2012 - 07.2014
- Worked in SAP transaction and providing the solution to clients
- To solve the Customer queries within timeframe to his entire satisfaction
- Maintained daily, monthly attendance tracker of team also preparing monthly MIS reports
- Maintained the floor 5s responsibilities and send the reports to Team lead end of the month
Education
MBA -
Amity University
Noida07.2010
B.Com -
CCS University
Meerut07.2007
Skills
- Helpdesk Operations Management
- Client Relationship Management
- Invoice Processing
- Reporting
- Vendor Reconciliation
- Bank Reconciliation
- Travel & Expense Management
- Accounts Payable
- Payments
Timeline
Assistant Manager
EXL Services Pvt Ltd
02.2023 - Current
Assistant Manager
Via Software
10.2022 - 01.2023
Management Trainee
GENPACT
01.2022 - 10.2022
Senior Executive
EXL Services Pvt Ltd
12.2017 - 01.2022
Accounts Executive
Shivam Agricultural Implements Pvt Ltd
09.2014 - 09.2017
Process Associate
Accenture
12.2012 - 07.2014
MBA -
Amity University
B.Com -
CCS University
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