Pankaj Rai

• Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.

Built capacity and capability for partners to effectively engage in cosell motion.

• Oversaw firm's day-to-day administrative operations, provided guidance to support staff.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Connected to computer of client using remote link to install programs and applications.

• Evaluated and adopted new technologies to address changing industry needs.
• Investigated system issues and implemented resolutions to reduce downtime.