Dynamic Managing Director at Nipankh Cosmetics Pvt. Ltd. with a proven track record in financial analysis and client relationship management. Spearheaded revenue growth initiatives and implemented process improvements, resulting in significant cost savings. Adept at coaching and training staff, fostering a culture of excellence and performance enhancement.
Overview
10
10
years of professional experience
Work History
Managing Director
Nipankh Cosmetics Pvt. Ltd.
Gurgaon
10.2019 - 02.2024
Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
Oversaw day-to-day operations of the company while coordinating with staff members.
Created strategies for increasing revenue streams by leveraging existing customer relationships.
Organized marketing campaigns to promote new products and services offered by the company.
Implemented process improvements initiatives across various departments within the organization.
Managed external communications such as press releases, media interviews.
Contributed to professional development of client staff through effective training and mentorship.
Senior Lead Business Analyst - DS&I (Data Strategy & Insights)
American Express Banking Corporation
12.2016 - 11.2017
Responsible for measuring and reporting performance of clients in different regions
Identification of regional (USA) cross/up sell opportunities by analyzing spend behavior, revenue and other key metrics of current clients
Part of pioneering team responsible for proactively seeking opportunities in implementing Cornerstone tools, Hive and process automation
Involved in the expansion of Mid-Market Sales Team for US region and supporting the sales & AD team in Merchant Verification, Lead Qualification and CID Reporting teams
Supporting the core team in creating Quality Check of Client Facing/ Internal reports and in the automation of the reports using VBA and SAS tool
Communicating with the field and supporting 8 US regions on a day to day basis to resolve queries and provide solutions and insights to the sales team
Involved in maintaining reports of end to end acquisition journey from prospecting and lead generation through pipeline management to account signups and BCV ramp up
Involved in generating Merchant Acceptance reports via SAS and VBA and weekly metrics dashboards (run via SAS)
Validating the acceptance of merchants with AMEX clients using SQL queries in Hive & Amex software (Cornerstone & Teradata)
Trend Analysis of the Dollar Value Impact and calculating the billed charged volume(BCV) by AMEX clients on the CORP Card and other B2B cards
Also involved in calculating the ROI with the help of SAS and SQL queries
Have been a part of the pilot batch and thus designed multiple macros to ease the processes
Been a SPOC to enriched data for further processing
Organised multiple training sessions for the new comers and the management in regards to the new process evolutions
Appreciated for going beyond BAU deliverables
Master CCP
American Express Banking Corporation
07.2015 - 11.2016
Responsible for handling only High Value Customers
Trained on Mainframe, Star Applications & Desktop+, NICE, GDM
Learnt transaction systems with handling many customers in a day
Client Base - India
Promoted as a Master CCP in September 2016
RTF YTD year 2016: 66.3% with Excellent YTD 88.89
Trained on Consumer TSC(Customer Service) and Save A Card Unit
Successfully handled irate card members and turned in wow experience
Successfully handled escalations within the team and with Save a Card Unit
Process updates shared as a Cascade within Team
Process Associate
InterGlobe Technologies
09.2014 - 07.2015
Inbound travel services for Expedia and Hotels.com
Trained on GDS-Amadeus
Asia pacific & North America based point of sale
Provided Resolution for both flight & hotel related queries
Trained on GDS
Exposure to North American and Asia Pacific client base
Sales Coordinator
Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014
Primarily Worked as a Trainee
Assisted the Sales team, focusing mostly on managing schedules and the distribution of any sales documentation
Generate new leads to BDEs to meet and pitch to
Set-up Follow on meetings as per City Heads Supervision
Miscellaneous data entry works as and when required
To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing standard responses as required
Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them
To follow up all enquiries, preparing proposals and facilitating with sales team
Education
Coaching Mastery Program 2025 - Coach
Puja Puneet
Chennai
03-2025
B.Com -
Ram Lal Anand
Delhi
01.2014
XII -
Loreto Convent
Delhi
01.2011
X -
Chiranjiv Bharati
Gurgaon
01.2009
Skills
Coaching techniques
Financial analysis
Data analysis
Project management
Client relationship management
Employee training
Effective communication
Problem solving
Process improvement
Administrative management
Staff training/development
Time management
Supervision and training
Performance improvements
Hiring and onboarding
Customer relations
Relationship building
Marketing strategy
Business administration
Multitasking
Human resources
Personal Information
Date of Birth: 05/07/93
Gender: Female
Achievements And Extra Curricular Activities
Organized many cultural events at school level with active participation.
Highest Score in 5th semester of B.com (87%).
Actively Participated in many sports events.
Affiliations
Coaching & Mentorship
Business Strategy & Consulting
Corporate Training & Facilitation
Public Speaking & Thought Leadership
Entrepreneurial & Business Management Experience
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Managing Director
Nipankh Cosmetics Pvt. Ltd.
10.2019 - 02.2024
Senior Lead Business Analyst - DS&I (Data Strategy & Insights)
American Express Banking Corporation
12.2016 - 11.2017
Master CCP
American Express Banking Corporation
07.2015 - 11.2016
Process Associate
InterGlobe Technologies
09.2014 - 07.2015
Sales Coordinator
Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014
Coaching Mastery Program 2025 - Coach
Puja Puneet
B.Com -
Ram Lal Anand
XII -
Loreto Convent
X -
Chiranjiv Bharati
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