Pankhuri Chandak
Nagpur
Summary
Dynamic Managing Director at Nipankh Cosmetics Pvt. Ltd. with a proven track record in financial analysis and client relationship management. Spearheaded revenue growth initiatives and implemented process improvements, resulting in significant cost savings. Adept at coaching and training staff, fostering a culture of excellence and performance enhancement.
Overview
10
10
years of professional experience
Work History
Managing Director
Nipankh Cosmetics Pvt. Ltd.
Gurgaon
10.2019 - 02.2024
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Organized marketing campaigns to promote new products and services offered by the company.
- Implemented process improvements initiatives across various departments within the organization.
- Managed external communications such as press releases, media interviews.
- Contributed to professional development of client staff through effective training and mentorship.
Senior Lead Business Analyst - DS&I (Data Strategy & Insights)
American Express Banking Corporation
12.2016 - 11.2017
- Responsible for measuring and reporting performance of clients in different regions
- Identification of regional (USA) cross/up sell opportunities by analyzing spend behavior, revenue and other key metrics of current clients
- Part of pioneering team responsible for proactively seeking opportunities in implementing Cornerstone tools, Hive and process automation
- Involved in the expansion of Mid-Market Sales Team for US region and supporting the sales & AD team in Merchant Verification, Lead Qualification and CID Reporting teams
- Supporting the core team in creating Quality Check of Client Facing/ Internal reports and in the automation of the reports using VBA and SAS tool
- Communicating with the field and supporting 8 US regions on a day to day basis to resolve queries and provide solutions and insights to the sales team
- Involved in maintaining reports of end to end acquisition journey from prospecting and lead generation through pipeline management to account signups and BCV ramp up
- Involved in generating Merchant Acceptance reports via SAS and VBA and weekly metrics dashboards (run via SAS)
- Validating the acceptance of merchants with AMEX clients using SQL queries in Hive & Amex software (Cornerstone & Teradata)
- Trend Analysis of the Dollar Value Impact and calculating the billed charged volume(BCV) by AMEX clients on the CORP Card and other B2B cards
- Also involved in calculating the ROI with the help of SAS and SQL queries
- Have been a part of the pilot batch and thus designed multiple macros to ease the processes
- Been a SPOC to enriched data for further processing
- Organised multiple training sessions for the new comers and the management in regards to the new process evolutions
- Appreciated for going beyond BAU deliverables
Master CCP
American Express Banking Corporation
07.2015 - 11.2016
- Responsible for handling only High Value Customers
- Trained on Mainframe, Star Applications & Desktop+, NICE, GDM
- Learnt transaction systems with handling many customers in a day
- Client Base - India
- Promoted as a Master CCP in September 2016
- RTF YTD year 2016: 66.3% with Excellent YTD 88.89
- Trained on Consumer TSC(Customer Service) and Save A Card Unit
- Successfully handled irate card members and turned in wow experience
- Successfully handled escalations within the team and with Save a Card Unit
- Process updates shared as a Cascade within Team
Process Associate
InterGlobe Technologies
09.2014 - 07.2015
- Inbound travel services for Expedia and Hotels.com
- Trained on GDS-Amadeus
- Asia pacific & North America based point of sale
- Provided Resolution for both flight & hotel related queries
- Trained on GDS
- Exposure to North American and Asia Pacific client base
Sales Coordinator
Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014
- Primarily Worked as a Trainee
- Assisted the Sales team, focusing mostly on managing schedules and the distribution of any sales documentation
- Generate new leads to BDEs to meet and pitch to
- Set-up Follow on meetings as per City Heads Supervision
- Miscellaneous data entry works as and when required
- To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing standard responses as required
- Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them
- To follow up all enquiries, preparing proposals and facilitating with sales team
Education
Coaching Mastery Program 2025 - Coach
Puja Puneet
Chennai03-2025
B.Com -
Ram Lal Anand
Delhi01.2014
XII -
Loreto Convent
Delhi01.2011
X -
Chiranjiv Bharati
Gurgaon01.2009
Skills
- Coaching techniques
- Financial analysis
- Data analysis
- Project management
- Client relationship management
- Employee training
- Effective communication
- Problem solving
- Process improvement
- Administrative management
- Staff training/development
- Time management
- Supervision and training
- Performance improvements
- Hiring and onboarding
- Customer relations
- Relationship building
- Marketing strategy
- Business administration
- Multitasking
- Human resources
Personal Information
- Date of Birth: 05/07/93
- Gender: Female
Achievements And Extra Curricular Activities
- Organized many cultural events at school level with active participation.
- Highest Score in 5th semester of B.com (87%).
- Actively Participated in many sports events.
Affiliations
- Coaching & Mentorship
- Business Strategy & Consulting
- Corporate Training & Facilitation
- Public Speaking & Thought Leadership
- Entrepreneurial & Business Management Experience
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Managing Director
Nipankh Cosmetics Pvt. Ltd.
10.2019 - 02.2024
Senior Lead Business Analyst - DS&I (Data Strategy & Insights)
American Express Banking Corporation
12.2016 - 11.2017
Master CCP
American Express Banking Corporation
07.2015 - 11.2016
Process Associate
InterGlobe Technologies
09.2014 - 07.2015
Sales Coordinator
Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014
Coaching Mastery Program 2025 - Coach
Puja Puneet
B.Com -
Ram Lal Anand
XII -
Loreto Convent
X -
Chiranjiv Bharati
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