Summary
Overview
Work History
Education
Skills
Personal Information
Achievements And Extra Curricular Activities
Affiliations
Languages
Timeline
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Pankhuri Chandak

Pankhuri Chandak

Nagpur

Summary

Dynamic Managing Director at Nipankh Cosmetics Pvt. Ltd. with a proven track record in financial analysis and client relationship management. Spearheaded revenue growth initiatives and implemented process improvements, resulting in significant cost savings. Adept at coaching and training staff, fostering a culture of excellence and performance enhancement.

Overview

10
10
years of professional experience

Work History

Managing Director

Nipankh Cosmetics Pvt. Ltd.
Gurgaon
10.2019 - 02.2024
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Created strategies for increasing revenue streams by leveraging existing customer relationships.
  • Organized marketing campaigns to promote new products and services offered by the company.
  • Implemented process improvements initiatives across various departments within the organization.
  • Managed external communications such as press releases, media interviews.
  • Contributed to professional development of client staff through effective training and mentorship.

Senior Lead Business Analyst - DS&I (Data Strategy & Insights)

American Express Banking Corporation
12.2016 - 11.2017
  • Responsible for measuring and reporting performance of clients in different regions
  • Identification of regional (USA) cross/up sell opportunities by analyzing spend behavior, revenue and other key metrics of current clients
  • Part of pioneering team responsible for proactively seeking opportunities in implementing Cornerstone tools, Hive and process automation
  • Involved in the expansion of Mid-Market Sales Team for US region and supporting the sales & AD team in Merchant Verification, Lead Qualification and CID Reporting teams
  • Supporting the core team in creating Quality Check of Client Facing/ Internal reports and in the automation of the reports using VBA and SAS tool
  • Communicating with the field and supporting 8 US regions on a day to day basis to resolve queries and provide solutions and insights to the sales team
  • Involved in maintaining reports of end to end acquisition journey from prospecting and lead generation through pipeline management to account signups and BCV ramp up
  • Involved in generating Merchant Acceptance reports via SAS and VBA and weekly metrics dashboards (run via SAS)
  • Validating the acceptance of merchants with AMEX clients using SQL queries in Hive & Amex software (Cornerstone & Teradata)
  • Trend Analysis of the Dollar Value Impact and calculating the billed charged volume(BCV) by AMEX clients on the CORP Card and other B2B cards
  • Also involved in calculating the ROI with the help of SAS and SQL queries
  • Have been a part of the pilot batch and thus designed multiple macros to ease the processes
  • Been a SPOC to enriched data for further processing
  • Organised multiple training sessions for the new comers and the management in regards to the new process evolutions
  • Appreciated for going beyond BAU deliverables

Master CCP

American Express Banking Corporation
07.2015 - 11.2016
  • Responsible for handling only High Value Customers
  • Trained on Mainframe, Star Applications & Desktop+, NICE, GDM
  • Learnt transaction systems with handling many customers in a day
  • Client Base - India
  • Promoted as a Master CCP in September 2016
  • RTF YTD year 2016: 66.3% with Excellent YTD 88.89
  • Trained on Consumer TSC(Customer Service) and Save A Card Unit
  • Successfully handled irate card members and turned in wow experience
  • Successfully handled escalations within the team and with Save a Card Unit
  • Process updates shared as a Cascade within Team

Process Associate

InterGlobe Technologies
09.2014 - 07.2015
  • Inbound travel services for Expedia and Hotels.com
  • Trained on GDS-Amadeus
  • Asia pacific & North America based point of sale
  • Provided Resolution for both flight & hotel related queries
  • Trained on GDS
  • Exposure to North American and Asia Pacific client base

Sales Coordinator

Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014
  • Primarily Worked as a Trainee
  • Assisted the Sales team, focusing mostly on managing schedules and the distribution of any sales documentation
  • Generate new leads to BDEs to meet and pitch to
  • Set-up Follow on meetings as per City Heads Supervision
  • Miscellaneous data entry works as and when required
  • To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing standard responses as required
  • Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them
  • To follow up all enquiries, preparing proposals and facilitating with sales team

Education

Coaching Mastery Program 2025 - Coach

Puja Puneet
Chennai
03-2025

B.Com -

Ram Lal Anand
Delhi
01.2014

XII -

Loreto Convent
Delhi
01.2011

X -

Chiranjiv Bharati
Gurgaon
01.2009

Skills

  • Coaching techniques
  • Financial analysis
  • Data analysis
  • Project management
  • Client relationship management
  • Employee training
  • Effective communication
  • Problem solving
  • Process improvement
  • Administrative management
  • Staff training/development
  • Time management
  • Supervision and training
  • Performance improvements
  • Hiring and onboarding
  • Customer relations
  • Relationship building
  • Marketing strategy
  • Business administration
  • Multitasking
  • Human resources

Personal Information

  • Date of Birth: 05/07/93
  • Gender: Female

Achievements And Extra Curricular Activities

  • Organized many cultural events at school level with active participation.
  • Highest Score in 5th semester of B.com (87%).
  • Actively Participated in many sports events.

Affiliations

  • Coaching & Mentorship
  • Business Strategy & Consulting
  • Corporate Training & Facilitation
  • Public Speaking & Thought Leadership
  • Entrepreneurial & Business Management Experience

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

Managing Director

Nipankh Cosmetics Pvt. Ltd.
10.2019 - 02.2024

Senior Lead Business Analyst - DS&I (Data Strategy & Insights)

American Express Banking Corporation
12.2016 - 11.2017

Master CCP

American Express Banking Corporation
07.2015 - 11.2016

Process Associate

InterGlobe Technologies
09.2014 - 07.2015

Sales Coordinator

Locon Solutions Pvt. Ltd. (Known as Housing.com)
06.2014 - 08.2014

Coaching Mastery Program 2025 - Coach

Puja Puneet

B.Com -

Ram Lal Anand

XII -

Loreto Convent

X -

Chiranjiv Bharati
Pankhuri Chandak