Pankhuri Kumari
Mohali
Summary
Training Specialist with extensive experience in customer support and mentoring medical scribes. Proven track record in designing and implementing training programs that enhance employee performance and improve clinical documentation standards. Skilled in managing multiple priorities while maintaining a positive approach, with a focus on maximizing team productivity and quality assurance. Committed to fostering collaboration and adaptability within teams to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Specialist/Chief Medical Scribe
IDS Infotech
Mohali
07.2023 - 08.2025
- Trained and mentored new hires over eight months, achieving Doctor Ready status for trainees.
- Guided trainees to enhance typing speed and foundational medical knowledge.
- Led a team of up to 20 trainees with strong leadership skills.
- Implemented strategic training programs, reducing onboarding times and boosting employee satisfaction.
- Conducted regular assessments and feedback sessions to evaluate trainee progress.
- Supported leadership in scheduling, quality assurance, and effective team transitions.
- Ensured accurate medical documentation for providers by instructing on content accuracy and grammar.
- Utilized EHR systems including eClinicalWorks, Sutter, Epic, HMA, Northern Lights, Core Physician, and iKnowMed.
Medical Scribe
IDS Infotech
Mohali
12.2021 - 09.2023
- Collaborated with U.S. providers to deliver precise documentation in EHRs.
- Maintained compliance with HIPAA policies and guidelines.
- Ensured high-quality English in all documentation to enhance provider satisfaction.
- Streamlined workflow processes to optimize efficiency throughout shifts.
Customer Support Associate
Tech Mahindra
Noida
08.2021 - 12.2021
- Resolved customer queries regarding applications, websites, and products efficiently.
- Achieved timely closure of all customer inquiries.
- Monitored customer satisfaction to maintain high service standards.
- Handled high volumes of calls daily to support customer needs.
Senior Debt Negotiator
Ooraa Debt Relief
Jalandhar
02.2019 - 03.2020
- Settled credit card, mortgage, and shark loans efficiently for clients.
- Represented clients to banks, facilitating smooth debt settlement processes.
- Ensured timely closure of debt accounts to enhance financial stability.
- Monitored client satisfaction regarding percentage reductions in closed accounts.
- Maintained accurate monthly records of account closures for compliance purposes.
- Provided guidance and support to junior negotiators concerning their inquiries.
Education
Master of Science - Pharmacy
Lovely Professional University
Jalandhar, Punjab, India06-2020
Secondary Education -
Sri Chaitanya Techno School
Vishakhapatnam, AP, India05-2014
Matriculation -
Good Shepherd School
Bagdogra, WB, India05-2012
Skills
- EHR systems management
- Medical documentation
- Quality assurance
- Compliance oversight
- Training program design
- AI training in medical scribe
- Typing proficiency
- Employee onboarding
- Creative and problem-solving
- Time management and teamwork
- Interpersonal skills and attention to detail
- Customer service and communication skills
- Presentation skills and computer literacy
Affiliations
- I received many rewards for working as an event manager in college
- Participated in a throwball competition at the school level and secured 2nd position
- Participated in the annual function at the school level and secured third position in the 400 meters race at the annual sports day
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
Himachali
Beginner (A1)
A1
Certification
- Certified POSH trainer
- Certified in leadership training
Timeline
Training Specialist/Chief Medical Scribe
IDS Infotech
07.2023 - 08.2025
Medical Scribe
IDS Infotech
12.2021 - 09.2023
Customer Support Associate
Tech Mahindra
08.2021 - 12.2021
Senior Debt Negotiator
Ooraa Debt Relief
02.2019 - 03.2020
Master of Science - Pharmacy
Lovely Professional University
Secondary Education -
Sri Chaitanya Techno School
Matriculation -
Good Shepherd School