Pankhuri Verma

Coordinated with community resources to enhance client services. Assigned, reassigned, and corrected calls as needed.

Followed up with engineers on call attendance and status updates.
Resolved high-aging complaints and escalated calls via WhatsApp or email.
Managed data and compiled reports.
Coordinated with accounts to fulfill service team spare requirements, requested challans for spares, and updated Google Sheets for timely dispatch and replacements.

Manage calls and follow-ups with channel partners and customers, coordinating escalations via phone and email with Pan India Area Managers. Oversee data management and daily report submissions, including billing coordination with Accounts. Collaborate with Field RSMs, ASMs, and sales staff for data collection and reporting. Escalate issues to Area Managers by email and address customer inquiries by generating tickets during calls.

• Team Management.
  Telecaller with 2 years of experience.