Pankit Parikh
Key Accounts Manager
Ahmedabad,GJ
Summary
Dynamic Key Account Manager with 10+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
10
10
years of professional experience
4
4
Year of data-analysis experience
5
5
Certificates
4
4
Languages
Work History
Key Account Manager
EvaBot Inc.
NA, Remote
04.2022 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Produced regular ARR & MRR reports for review by Co-founder
- Managed portfolio of 220 accounts and $4M ARR
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Customer Success Manager
EvaBot Inc.
NA, Remote
10.2021 - 03.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Created customer support strategies to increase customer retention.
- Maintained financial accuracy when handling over $1M in revenue each day.
- Implemented process improvement initiatives within department.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Manager
infoAnalytica, Inc
Ahmedabad, India
11.2019 - 10.2021
- Manage all pre & post-sales activity for infoAnalytica’s top commercial customers, through strong relationship-building, product knowledge, planning and execution
- Maintain deep understanding of product and speak with customers about most relevant features/functionality for their specific business needs
- Drive engagement, strong adoption and churn mitigation
- Lead internal and customer facing meetings to prepare customers for success in production
- Helped boost net profit rate to over 64% at infoAnalytica for 3 consecutive quarters through implementation of innovative strategy for project execution & delivery
- Managed between $2-4 million in ARR and owned 15-20 strategic enterprise accounts
- Renewal rates at infoAnalytica: 91% of goal for Q1 2020 and 93% of goal for Q2 2020
Manager
TTEC
Ahmedabad, India
03.2018 - 11.2019
- Increased annual revenue by 2% by recommending improvements in efficiency.
- Identified process inefficiencies through gap analysis
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Recommended operational improvements based on tracking and analysis.
- Conducted interviews with key business users to collect information on business processes and user
requirements. - Researched and resolved issues regarding integrity of data flow into databases.
- Documented business processes and analyzed procedures to see that they would meet changing business
needs. - Drafted 14 project proposals per month.
- Conducted 2 knowledge sharing sessions per week to capture “Lessons Learned” and streamline product improvement process
Operations Team Lead
TTEC
Ahmedabad, Gujarat
08.2015 - 03.2018
- Helping senior managers solve challenges that might affect production or service delivery to customers
- To be a quick thinker with the ability to make good decisions on your feet
- Helping enhance organizational output, and as an operations team leader, it’s my duty to ensure staff members perform tasks in unison and respect each other
- Do this by choosing right people for the right roles, know the weaknesses and strengths of each member, set achievable goals, and promote sharing of ideas by enhancing effective communication among workers and rewarding outstanding individuals
- To address differences and conflicts among workers as they arise
- Coaching and motivating teammates to meet and exceed expectations goes a long way toward building the reputation
- Must prioritize assignments and delegate tasks on a daily basis
- Fulfilling these responsibilities effectively distinguishes veteran leaders from their novice counterparts
- To help improve internal processes and streamline business functionality
- This involves researching current industry trends and using that insight to form relevant, actionable solutions
- Also oversee facility management and maintenance
- It helps to have a working knowledge of local building codes, sanitation standards, and health and safety regulations that pertain to the industry.
Performance Coach/Mentor
TTEC
Ahmedabad, Gujarat
12.2014 - 07.2015
- Developing training programs
- Giving feedback on performance
- Assisting in development Page 3 of 5
- Evaluating performance
Customer Care Representative
TTEC
Ahmedabad
09.2013 - 11.2014
- Manage large amounts of inbound and outbound contacts in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Inside Sales Representative
Etech Global Services
Vadodara, India
08.2011 - 02.2012
- Answered customers' questions regarding products, prices and availability
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Used CRM software to maintain detailed contact logs and account records.
Program Coordinator Intern
VAYAM Archery
11.2010 - 02.2012
- VAYAM is an archery pioneer organization
- By saying that, I mean an organization which performs virtually every function required from 360 degree organization
- Equipment supply, distribution, spares, training, performance, tournaments, expansion, etc
- VAYAM has organized 200+ camps/workshops/events, with archery as its epicentre, and has successfully introduced archery to 9000+ participants, since 2008.
Education
Licentiate degree - Russian Language
Gujarat Vidyapith
Ahmedabad, GJ 01.2017 - 01.2018
High School Diploma -
Gujarat Technological University
Vadodara, GJSkills
Data Analysisundefined
Certification
Master In Microsoft Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Key Account Manager
EvaBot Inc.
04.2022 - Current
Senior Customer Success Manager
EvaBot Inc.
10.2021 - 03.2022
Master In Microsoft Power BI
09-2021
Senior Manager
infoAnalytica, Inc
11.2019 - 10.2021
Best Innovative Solution - 2019
10-2019
Lean Six Sigma Green Belt
04-2019
Manager
TTEC
03.2018 - 11.2019
Excellence in Leadership
02-2017
Licentiate degree - Russian Language
Gujarat Vidyapith
01.2017 - 01.2018
Operations Team Lead
TTEC
08.2015 - 03.2018
Performance Coach/Mentor
TTEC
12.2014 - 07.2015
Top Trainee
12-2013
Customer Care Representative
TTEC
09.2013 - 11.2014
Inside Sales Representative
Etech Global Services
08.2011 - 02.2012
Program Coordinator Intern
VAYAM Archery
11.2010 - 02.2012
High School Diploma -
Gujarat Technological University
Recognitions
Nominated for Agent of the Year 2014-15 – Motif India Infotech Pvt. Ltd.
For involvement in the projects assigned and going above the call of duty & for training more than 100+ On Job Trainings for New Hires & leading them to excellence.
Nominated for Employee of the Year 2016-17 – TTEC India
For successfully managing & exceeding client expectations throughout the year & for the innovative ideas and tools creations to increase efficiency at all levels of operations
Nominated for Employee of the Year 2017-18 – TTEC India For successfully managing & exceeding client expectations throughout the year & for the innovative ideas and tools creations to increase efficiency at all levels of operations
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