Pankti Pandya
Vapi
Summary
Motivated, diligent and responsible. Certified in Technical systems and Big data analytics, with a strong ability to interpret, analyze, and present findings using various analytical tools. Passionate about leveraging technical expertise and customer-focused strategies to deliver impactful solutions and drive project success.
Overview
4
4
years of professional experience
Work History
Freelancer
Twebmi
Team Member
Remark Fresh Markets
12.2022 - 09.2023
Provided exceptional customer service, handling inquiries and resolving issues, resulting in a high level of customer satisfaction.
Developed strong interpersonal and communication skills through daily interactions with customers and team members.
Team Member
Toyota Motor Manufacturing
11.2021 - 09.2022
Trained new team members by effectively communicating company procedures and safety requirements, fostering a knowledgeable and compliant team.
Successfully balanced part-time work with academic responsibilities, showcasing effective time management and organizational skills.
Technical Support
P9 Labs
09.2019 - 12.2019
Managed customer follow-ups using CRM tools to ensure satisfaction and gather feedback, enhancing client relationships and retention.
Implemented SEO strategies to enhance website visibility and search engine rankings, driving organic traffic to client websites.
Analyzed market trends and customer data to inform marketing strategies and product development, ensuring relevance and competitiveness.
Education
Post Graduation - Computer Science
Fanshawe College
Canada04.2023
Post Graduation - Computer Science
Conestoga College
Canada04.2022
Bachelor of Science - Computer Engineering Technology
Parul University
Vadodara, India06.2015
Skills
Familiarity with defect tracking tools (Jira)
API Testing (Postman)
Agile QA Understanding
Test Case Creation
MySQL Rstudio
Azure, AWS, Google Cloud Platform (GCP)
Analytical and Problem-Solving Skills
Attention to Detail and Risk Assessment
Projects
Comprehensive Market Analysis for Strategic Investment in the Used Car Business
Conducted data collection and integration using Azure Data Lake Storage, performed data analysis and modeling with R Studio, and created visualization and reporting using Tableau. This approach provided actionable insights to guide strategic investment decisions.
Identified high-potential market segments and strategic investment opportunities, leading to informed decision-making and optimized investment strategies.
Healthcare Patient Data Management System
Utilized MongoDB for secure data integration. Conducted data analysis with R Studio and developed predictive models for clinical decision-making. Utilized Tableau to craft interactive dashboards and reports. Orchestrated the project with Jira, fostering collaboration across teams to enhance patient care and operational efficiency.
Timeline
Team Member
Remark Fresh Markets
12.2022 - 09.2023
Team Member
Toyota Motor Manufacturing
11.2021 - 09.2022
Technical Support
P9 Labs
09.2019 - 12.2019
Freelancer
Twebmi
Post Graduation - Computer Science
Fanshawe College
Post Graduation - Computer Science
Conestoga College
Bachelor of Science - Computer Engineering Technology
Parul University
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