Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Panneer Selvam Thangavel

Panneer Selvam Thangavel

Customer Success Manager
Chennai,TN

Summary

Experienced Partner Success and Customer Enablement leader with over a decade of expertise in B2B SaaS. Skilled in driving growth through onboarding, GTM execution, and partner engagement. Currently managing enterprise and mid-market accounts at ZoomInfo, focusing on adoption and retention strategies. Successfully led partner success initiatives across EMEA at Freshworks, enabling over 45 partners with scalable programs. Specializes in unlocking value through strategic enablement, consultative support, and data-driven growth. Well-suited for the Partner Success Manager role.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Customer Success Manager – Enterprise Accounts

ZoomInfo
10.2023 - Current
  • Managed a $13M+ strategic portfolio, partnering with key accounts like Snowflake, Smartsheet, Zoom, Amazon, Mastercard, etc., to drive adoption, retention, and expansion within Sales and Marketing teams.
  • Acted as a trusted advisor to executive stakeholders, guiding them through their customer success journey and product expansion.
  • Created and executed tailored strategic roadmaps aligned to customer goals, driving strong retention, and contributing to consistent revenue growth across accounts.
  • Partnered with cross-functional teams to identify and pursue expansion opportunities during renewal cycles, contributing to stronger account growth and retention.
  • Developed personalized success plans for each customer, establishing clear milestones and outcomes. Also, I conducted quarterly business reviews (QBRs) to align customer objectives with business outcomes, enhancing overall retention and growth.
  • Led customer success planning initiatives, helping clients identify new use cases, and best practices to maximize platform benefits.
  • Maintained a churn rate below 5% MoM by analyzing customer health scores and engagement metrics to proactively mitigate risk and enhance account expansion.

Senior Manager – Partner Success (EMEA)

Freshworks
06.2022 - 10.2023
  • Customized and delivered onboarding programs for new partners, covering the Freshworks product suite, sales processes, and go-to-market strategies.
  • Successfully executed over 100 unique partner enablement sessions across the EU and MEA regions via LMS and webinars.
  • Identified partner-specific training needs and collaborated with product, marketing, and enablement teams to deliver high-impact learning experiences tailored to partner success.
  • Worked closely with the internal LMS team to plan and launch timely updates of enablement content. Established recurring learning paths and certification programs to upskill partners, and drive continuous engagement.
  • Delivered both live and LMS-based product training sessions to partners and their end customers, enhancing product knowledge, improving partner readiness, and accelerating adoption.
  • Created scalable and market-relevant enablement assets (technical + functional) aligned with evolving product capabilities. Led knowledge management efforts around content utilization and reuse.

Senior Channel Sales Manager – Brazil

Freshworks
11.2020 - 06.2022
  • Scaled annual recurring revenue from $1.2M to $3.7M through a strong partner ecosystem of VARs, Alliances, and ISVs.
  • Led the go-to-market strategy for Brazil in LATAM, now contributing $3.7M ARR across 900+ accounts.
  • Initiated and expanded a Key Account Management program, transforming it into one of the region's fastest-growing revenue engines.
  • Conceptualized and executed impactful co-branded initiatives across LATAM, including customer meet-ups, digital campaigns, seminars, and tradeshows.

Regional Channel Sales Manager

Tech Data
04.2019 - 11.2020
  • Developed and executed business plans for key supplier product groups, including Automation Anywhere, Cloudera, and Checkpoint, aligning with overall revenue and growth objectives.
  • Managed the Tamil Nadu, Andhra Pradesh, and Telangana regions across all product line cards, creating territory strategies for account teams to drive maximum revenue and margin performance.
  • Worked closely with partners to build their sales capabilities, offering deal support, sales coaching, and joint customer engagement to accelerate closures, and improve win rates.
  • Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
  • Maintained strong relationships with Automation industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.

Business Development Engineer

EGS Computers India Pvt Ltd
04.2017 - 08.2018

Education

BE - Mechanical Engineering

Kumaraguru College of Technology
Coimbatore, India
01.2010 - 01.2014

MBA - International Business

Loyola Institute of Business Administration
Chennai, India
01.2018 - 01.2020

Skills

Partner relationship building

Certification

- ZoomInfo Sales Certification (2024)

Accomplishments

Recognized as Most Valuable Player at Freshworks in H2 2021, for outstanding contribution to partner success, revenue growth, and cross-functional collaboration in the Latin American region.

Timeline

Customer Success Manager – Enterprise Accounts

ZoomInfo
10.2023 - Current

Senior Manager – Partner Success (EMEA)

Freshworks
06.2022 - 10.2023

Senior Channel Sales Manager – Brazil

Freshworks
11.2020 - 06.2022

Regional Channel Sales Manager

Tech Data
04.2019 - 11.2020

MBA - International Business

Loyola Institute of Business Administration
01.2018 - 01.2020

Business Development Engineer

EGS Computers India Pvt Ltd
04.2017 - 08.2018

BE - Mechanical Engineering

Kumaraguru College of Technology
01.2010 - 01.2014

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Panneer Selvam ThangavelCustomer Success Manager