PAOMINSEI (JOHN) KHONGSAI
Bengaluru
Summary
Dynamic Senior Bartender with extensive experience at Toit Brewpub, excelling in cocktail preparation and customer service. Proven track record in upselling premium brands and enhancing guest satisfaction. Skilled in inventory management and conflict resolution, fostering a vibrant atmosphere while ensuring compliance with health regulations. Passionate about creating memorable experiences for patrons.
Overview
13
13
years of professional experience
Work History
Senior Bartender
Toit Brewpub
Indiranagar, Bangalore
05.2024 - 06.2025
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Monitored liquor consumption closely and enforced responsible drinking guidelines among guests.
- Managed cash drawer throughout shift to ensure accuracy of funds received and disbursed.
- Ensured compliance with health safety regulations in accordance with local liquor laws.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
- Conducted regular inventories of alcohol and mixers to maintain adequate supply levels at all times.
- Resolved customer complaints in a polite manner while adhering to company policies and procedures.
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Maintained bar inventory and restocked supplies as needed.
- Utilized Point of Sale system to accurately process transactions quickly and efficiently.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed regular bar inventories and daily requisition sheets.
Shisha Manager
Three Dots & a Dash
Indiranagar, Bangalore
03.2016 - 04.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Senior Bartender
Arbor Brewing Company
Magrath Rd. Bangalore
03.2014 - 02.2016
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Arranged bottles and glasses behind bar to make attractive displays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
Senior Steward
JSM Corporation
Mahadevapura, Whitefield
02.2012 - 01.2014
- Developed training materials and provided instruction to new staff members on food handling procedures.
- Provided guidance to junior stewards on general stewardship duties.
- Monitored stock levels and adjusted orders accordingly to meet customer demand.
- Ensured proper storage of food items in accordance with sanitation guidelines.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Answered questions about food and order statuses for waiting customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
High School Diploma -
Rayburn College
Churachandpur, Manipur06-2006
Skills
- Cocktail preparation
- Inventory management
- Point of sale systems
- Customer service
- Drink pairing
- Cash handling
- Conflict resolution
- Sales upselling
- Team leadership
- Point of sale
Timeline
Senior Bartender
Toit Brewpub
05.2024 - 06.2025
Shisha Manager
Three Dots & a Dash
03.2016 - 04.2024
Senior Bartender
Arbor Brewing Company
03.2014 - 02.2016
Senior Steward
JSM Corporation
02.2012 - 01.2014
High School Diploma -
Rayburn College