Paparao Guttula
Lead systems Operations Engineer
Hyderabad
Summary
Overall 10+ years of experience on various tools and technologies like ServiceNow Platform, Azure Kubernetes, Microsoft IIS Administration, Venafi SSL certificate Management, ITRS, Apache server, Azure/AWS, Docker.
Seeking a challenging position as a lead system engineer in a renowned organization, Skilled in managing middleware systems, troubleshooting incidents, and implementing efficient job flow strategies. Proven ability to optimize system performance and ensure seamless integration of applications. Committed to delivering exceptional results and driving continuous improvement in system operations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Lead System Operations Engineer
Wells Fargo
Hyderabad
03.2019 - Current
- Having good hands-on experience on ServiceNow platform related activities
- Troubleshooting and resolving user related issues in ServiceNow platform
- Having good experience on creating cases and engaging ServiceNow vendor based on the priority of issue
- Having good experience on working with users on the slowness, application/module issues
- Worked on managing roles, users, groups and migrating data sets/data loads from lower to higher environment in ServiceNow
- Providing and managing ACL access to ServiceNow vendors/developers to desired instances.
- Having Sound Knowledge of Docker and containerization
- Containerizing applications with Docker
- Having Experience in creating Custom Docker images using Docker file and knowledge over Docker Networking
- Containerization the Infrastructure using Docker building images using Docker file
- Installation and server configuration and management of Apache
- Hands on Experience on Microsoft Azure cloud & Portal Features like creating a new VM, storage account, Configuring Web Apps, Azure AD, availability sets and Load Balancer
- Good knowledge on AWS services like S3, EC2, VPC, IAM, ELB, EB, Cloud watch and Auto-Scaling
- Creating un-managed and Managed disks on Azure portal
- Good Experience in uploading virtual hard disks (VHDs) to Azure storage accounts using Cloudberry and Azure storage explorer tools
- Hands on experience in creating availability set and Load balancer on Azure portal
- Have a very good knowledge on Autosys to schedule and monitor the jobs in both UNIX and CA workload
- Creating/Updating the JILs in Autosys as per the requirement
- Having good experience on troubleshooting and fixing the autosys job failures
- Having good experience in creating monitoring rules in ITRS for services, Processes, URL’s, CPU/ RAM, disk, File check, Autosys critical batch jobs etc.
- Having very good experience in onboarding apps to ITRS (Server access, netprobs installation, Gateways and ports allocation etc.)
- Created multiple PowerShell scripts- Report generation, Email notifications, Open incident ticket notification, Upcoming change notification, Service checker, Services auto restart
- Having very good experience in working with various application teams for apps transition as part of MTL (Move the line)
- Having very good experience in working with various teams to improve the existing process and eliminating manual efforts/unwanted proxy emails
- Having very good experience in analyzing and fixing the repeatable incident tickets as part of incident/toil reduction
- Identifying and providing the inputs to for the automations/process improvements/initiatives etc
- Leading the team in 16/7
Senior Associate
Synechron
Hyderabad
05.2017 - 03.2019
- Handled all the aspects of IIS administration tasks such as Installation, Configuration, Deploying Applications, Troubleshooting, Performance Tuning and Maintenance, day-to-day activities.
- Worked on SSL certificate procurement process (CSR generation, coordinating with CA authority, Completion of certificate, and .PFX and .PEM conversion)
- Had good experience on Venafi certificate management
- Created CAPI and IIS objects in Venafi and pushing certificates to servers
- Good experience on setting up the automation process of auto push certificates from Venafi to Servers.
- Handled all the aspects of IIS administration tasks such as Installation, Configuration, Deploying Applications, Troubleshooting, Performance Tuning and Maintenance, day-to-day activities
- Involved in Migrating the applications from 2008 to 2012 and 2012 to 2016 in IIS from one Datacenter to another
Senior Software Engineer
Mercer
Gurgaon
05.2015 - 05.2017
- Expert on understanding and working with IIS authentications (anonymous, basic, digest, integrated windows, passport)
- Good experience in troubleshooting IIS issues using event viewer logs and using tools like Debug diagnostic tool
- Worked on analyzing and fixing the various vulnerabilities at OS level and IIS level
- Good at reading the log files and understanding the issues and find out the root cause and prevent them.
- Had good experience on Digi-Sign certificate procure process.
- Good experience on understanding and troubleshooting VIP related issues at F5 level
- Good knowledge on setting up the end-to-end applications like Site setup at IIS level, VIP creation, Firewall requirement, DNS requirement
- Having good knowledge on working with ITIL processes
- Having good experience in working with Linux/Unix operating system
- Excellent experience on troubleshooting network related issues
- Having good experience in Apache webserver installation on Linux and Window platforms
- Enhanced application functionality by identifying and resolving complex technical issues.
Education
B-tech -
JNTUK University
Kakinada 08.2008 - 06.2011
Skills
Personal Information
- Father's Name: Venkanna
- Date of Birth: 03/06/89
- Gender: Male
- Nationality: Indian
Awards
- Champion Award, For the effort of implementing PowerShell script to eliminate manual effort
- Team Excellence Award, For onboarding new application and for the involvement in platform migration
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Lead System Operations Engineer
Wells Fargo
03.2019 - Current
Senior Associate
Synechron
05.2017 - 03.2019
Senior Software Engineer
Mercer
05.2015 - 05.2017
B-tech -
JNTUK University
08.2008 - 06.2011
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