Papiya Nandi
Gurgaon
Summary
Learning & Development specialist with expertise in training facilitation, program management, and learner engagement. Experienced in conducting daily virtual sessions for 500+ participants and managing events with 7,000+ attendees. Skilled in Google Workspace, LMS platforms, and CRM tools like FreshDesk, ensuring seamless training execution and support. Passionate about optimizing learning experiences through data-driven insights and process improvements
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Manager
Emmanuel Global Consultancy
06.2024 - Current
- Learning Program Enhancement & Stakeholder Collaboration
Partnered with instructional designers, SMEs, and internal teams to refine program delivery, ensuring engagement and measurable outcomes. - End-to-End Ownership of Learner Journeys
Led the learner experience from onboarding to completion, overseeing enrollment, mentorship, doubt sessions, assessments, certification and support. - Program Coordination & Delivery
Managed scheduling, webinars, assessments, and presentations in collaboration with senior managers, academicians, and industry leaders to maintain content quality. - Conducted daily online training sessions for 500+ participants, ensuring engagement, clarity, and learning effectiveness.
- Participant Support & Engagement
Addressed student inquiries across multiple platforms, including LMS, CRM, and FreshDesk, ensuring a smooth and positive learning experience through timely and effective support. - Large-Scale Event Management & Data-Driven Improvement
Successfully managed large-scale events with 7,000+ attendees, achieving a 70% data collection rate and leveraging insights for continuous program improvement. - Data-Driven Performance Monitoring & Improvement
Utilized analytics tools to track learner engagement and progress, providing personalized interventions that improved completion rates and learner satisfaction. - Process Optimization for Operational Excellence
Implemented streamlined processes to enhance efficiency, remove bottlenecks, and improve the overall learner and stakeholder experience. - Cross-Functional Team Collaboration
Coordinated with multiple teams to manage resources, timelines, and workflows, ensuring smooth program execution.
International Business Developer's
Park Hospital
05.2023 - 05.2024
- Cultivated relationships with international clients, enhancing satisfaction
- Conducted market analysis to identify growth opportunities
- Facilitated Visa processes and managed international patient care schedules
Business Developer
Lagom Healthcare Services Pvt Ltd
10.2022 - 04.2023
- Coordinated international patient care, ensuring seamless transitions
- Fostered partnerships with healthcare providers to enhance patient experiences
- Designed and executed business strategies, achieving target goals
International Marketing Intern
Artemis Hospital
Education
MBA - Marketing
Symbiosis Centre For Distance Learning
Pune12.2024
BHA -
Guru Nanak Institute of Technology
Kolkata12.2021
Skills
- Learning & Development Program Management
- Virtual & In-Person Training Facilitation
- Learning Management Systems (LMS)
- Google Workspace (Docs, Sheets, Slides, Meet, Forms)
- CRM & Support Tools
- Performance Tracking & Data-Driven Insights
- Survey Analysis & Training Feedback Optimization
- Process Improvement & Automation
- Stakeholder Management & Cross-Functional Collaboration
- Strong Communication & Presentation Skills
Certification
Program Management
Microsoft Power BI
Microsoft Excel Advance
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Arabic
Beginner
A1
Timeline
Program Manager
Emmanuel Global Consultancy
06.2024 - Current
International Business Developer's
Park Hospital
05.2023 - 05.2024
Business Developer
Lagom Healthcare Services Pvt Ltd
10.2022 - 04.2023
International Marketing Intern
Artemis Hospital
MBA - Marketing
Symbiosis Centre For Distance Learning
BHA -
Guru Nanak Institute of Technology
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