Papiya Paul
Pune
Summary
Certified in ACAMS and Crypto Currency investigatior, I am a versatile professional in KYC and anti-Financial crime. I am dedicated to driving the company towards achieving objectives and goals in the fight against money laundering and criminal activities. My primary focus is ensuring that financial institutions adhere to regulatory standards and maintain integrity. Currently seeking a challenging role where I can leverage my strong leadership and strategic planning skills. With a proven track record of driving business growth and enhancing operational efficiency, my aim is to make a significant impact and surpass organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vice President - Client Off boarding US & EMEA Region
BNY Mellon International Ltd, India
06.2022 - Current
- Acting as a service delivery lead for Centralised KYC Off boarding Risk & Governance process across regions, ensuring an optimal balance between commercial & compliance aspects
- Responsible for providing KYC/CDD triggered Suspension solutions to the global stakeholders
- Leading the Off-boarding automation solution project with product and Technology development team
- Managing day to day scrum and i-graphix integration with the workflow
- Leading a wider team to Co-ordinate off-boarding / client exit process for KYC
- To provide approvals to suspend accounts delinquent in KYC per Bank Procedure and Policy
- Leading dormant account analysis across the bank and managing service level agreement to ensure that periodic reviews are not affected by any dormant accounts
- Handling escalations and managing internal stakeholders and audit teams to provide resolution in a timely manner, keeping all stakeholders updated
- To support the team to develop a deep knowledge of the Bank’s clients and products to ascertain the impact on the business
- Build global relationships within the Middle Office and across functional counterparts
- Consistently adopting a proactive approach that requires close partnership with Investment Banking Know Your Client (KYCS) teams, Compliance & Audit teams
- Managing teams performance and strategic decisions along with hiring new employees in the organisation
- Vice President - Client On boarding US & EMEA Region : June2022 to December2023
- Principal Accountability:
- Heading a wider span of team performing New Client On-boarding for EMEA and US region
- Handling and ensure timely adherence of the Service level agreement with different lines of businesses and regions
- Building strategies to prioritize the prime client and providing the best in class client experience by working closely with different stakeholders across various verticals
- Responsible to implement and build a strong culture for Quality and setting benchmarks to achieve all the SLA
- To ensure all the risks are identified in the process on time and timely actions are taken to mitigate the same
- To provide key insights on improvement in quality and significant transformation that has taken place in the onboarding space in the senior leadership forums
- Heading the Global agenda meetings for Quality calibration in the new on-boarding space and providing solutions to improve the process and bridging any gaps
- To ensure all the stakeholders are updated regarding any major changes which are being implemented within the new on-boarding client space
Senior Process Manager - New Client On-boarding, KYC Periodic Refresh & Remediation UK Region
eClerx Services Ltd, India
07.2021 - 05.2022
- Responsible to manage a wider span of team performing New Client On-boarding, KYC Remediation & Periodic Refresh for Clients
- Analyzing & mitigating compliance risks associated with KYC functions while managing Client Remediation process
- Closely working with key stakeholders on day to day basis to ensure to provide best in class Customer service
- To ensure periodic controls are completed in a timely manner & identifying any risks to escalate the same as per LOB
- To ensure Team members are trained and providing high level of training where it’s required
- To ensure the Governance forum activities and MI’s are reported on time and guide team to update the requirements
- Responsible for performing periodic review MI’s and presenting it to relevant forums
- To liaise with Technology team to implement any integration that is required in the tool as per updated Policy & Procedure
- Conducting1:1 meetings to assess performance for team members and providing feedback on timely basis
KYC On-boarding Team Manager - KYC Client On-boarding & Group Financial Crime Operations APAC Region
Barclays Global Services Centre, India
09.2020 - 07.2021
- Manage and monitor due diligence programs, processes and controls to identify, assess and mitigate risk while on- boarding clients applying CDD, EDD, MDD or specific requirements as per Global/Local procedures
- To manage a team of KYC Analysts and SME’s on the execution of activities associated with client on-boarding, Screening & Quality Processes
- Responsible for work distribution management, ongoing production and workflow improvement efforts
- Responsible for ensuring adherence to performance standards, evaluating performance and training/coaching staffs
- Responsible to work with due diligence management to implement department policies, procedures and reporting to maximize individual and team results while providing an exceptional customer experience
- To lead implementation of multiple complex initiatives with low to moderate risks
- Frequently interact with Key Stakeholders - Front office, Quality Control, Quality Assurance & Relationship Manager’s
- Work with Stakeholders closely on day to day basis to ensure to provide highest Customer service and to clear any potential backlogs of Records and Cases
- Support the implementation of Training's programs and ensure that all the training's are completed within Stipulated time frame
- Classification of the correct client category and applying the appropriate approach when completing CIP for SIDD, STDD or EDD
- Clear understanding of FATCA, FATF, BSA, OFAC and USA Patriot Act and its requirements
- Address any kind of risk events and escalate the same as per the escalation matrix
- Organizing regular1:1 meeting with team members and discuss the performance and set short terms and long term goals for the team
- Encourage and motivate team members to adhere to any TAT and SLA’s decided by the Business
- Sending out the daily MI’s and accuracy report to Management teams
QC Manager (Quality Control Manager)
QC Manager (Quality Control Manager) – KYC SRR Refresh & On-boarding UK Region
03.2017 - 09.2020
- To manage a team to ensure the end to end quality checks on the Client KYC profiles are up to date adhering to all the standards of global procedures.
- Maintain the highest quality of standards while checking the refresh cases based on the cohorts
- Take the ownership of all the pending cases and mentor team to clear queue on regular basis
- Encourage the team to perform and deliver the best always
- Ensure timely provision of status updates, timely management of the workflow queue to mitigate the risk of any backlogs
- Regular liaison with the CSM teams and Relationship Directors to resolve any cases in the queue which is pending for client’s response and crossing the TAT
- To guide the team preparing KYC Due Diligence profiles on a wide range of entity types (Corporate, Listed Entities, FI’s Trusts, Funds LLP’s and Partnership)
- Have experience working and extracting details from Orbis, CapIQ, Companies house, MINT global, Recognized stock exchanges and Regulators website
- Identifying and verifying the clients, performing classification checks, and reviewing any political connections associated with the them (PEP)
- Retrieving the documents required to on board the client from various sources such as Google search, internal repositories and from public sources
- Performing Due Diligence and screening on the entity and related parties using various Internet tools (including SIBEL, Alacra, Google Search, Lexis Nexis, World checks)
- Adhering to all the Audit and Compliance requirement to ensure that there are no breaches and findings
- Understanding the customers background details (KYC – Know Your Customer), which includes identifying the sources of income, employment status, nationality and other account details
- Participate in all the SLA review calls with stakeholders and delegate work within the team members
- Set the target for the team and periodic review of the same to meet the SLA
Senior Process Expert
Senior Process Expert – Trade Services
10.2016 - 03.2017
- Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigating and resolved in a timely and professional manner and in line with departmental standards
- Adhering to all the Audit and Compliance requirement to ensure that there are no breaches and findings
- Understanding the customers background details (KYC – Know Your Customer), which includes identifying the sources of income, employment status, nationality and other account details
- Proactively inform RD’s about problems (System failures, market issues) and provide regular updates to resolution of issues
- Escalate customer feedback, processing delays and errors appropriately and timely recording response to all the complaints
Senior Executive – Trade Services
HSBC EDP India Pvt Ltd, Chennai, India
07.2014 - 09.2016
- To ensure that all the payments are processed and approved with guidelines and within appropriate time scales in order to minimize operational risks and customer complaints
- To be aware of the nature of our customers business and alert any unusual transactions to line management
- To liaise with RM team for the lack of fund transactions to ensure work is completed in accordance with appropriate procedures and standards
Process Associate – LC Imports Trade Finance operations
RBS Business Services Pvt Ltd, Chennai, India
06.2012 - 07.2014
- Handled Collections Import, collection Export, LC import and Export, Bill Handling, Payments Export and Import, Advising
- Experience in Import and Export Collections, payment transactions as per banking regulations for various regions (United Kingdom, Ireland)
- Handling customer queries and following up for document inconsistencies, tracing for long pending transactions by raising service request to client services
- Following up, replying to the queries from other banks, which are routed by the local offices to RBS GOI, Chennai
- Handled the team by guiding them in day to day processing and ensure that all transactions are processed and queries handled to facilitate seamless service to our client organizations under agreed turnaround time
Education
MBA - FINANCE & MARKETING
SRM UNIVERSITY,CHENNAI
Chennai01.2012
B. A. - Economics
Cotton College, Guwahati, Assam
Guwahati, Assam01.2010
SSC (Class XII) - undefined
Sankardev Junior College, Hojai,Assam
Hojai, Assam01.2007
HSC (Class X) - undefined
Desha Bandhu Bidyapith Girls’ High School, Hojai ,Assam
Hojai, Assam01.2005
Skills
- Tools & Software: Microsoft word2003,2007,2010 & SPSS SOFTWARE
- Operating Systems: Windows XP, Windows98, Tally, Power Point Presentation, Window10
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Certification
ACAMS, Six Sigma green belt, Cryptocurrency investor (CCI)
Timeline
Vice President - Client Off boarding US & EMEA Region
BNY Mellon International Ltd, India
06.2022 - Current
Senior Process Manager - New Client On-boarding, KYC Periodic Refresh & Remediation UK Region
eClerx Services Ltd, India
07.2021 - 05.2022
KYC On-boarding Team Manager - KYC Client On-boarding & Group Financial Crime Operations APAC Region
Barclays Global Services Centre, India
09.2020 - 07.2021
QC Manager (Quality Control Manager)
QC Manager (Quality Control Manager) – KYC SRR Refresh & On-boarding UK Region
03.2017 - 09.2020
Senior Process Expert
Senior Process Expert – Trade Services
10.2016 - 03.2017
Senior Executive – Trade Services
HSBC EDP India Pvt Ltd, Chennai, India
07.2014 - 09.2016
Process Associate – LC Imports Trade Finance operations
RBS Business Services Pvt Ltd, Chennai, India
06.2012 - 07.2014
MBA - FINANCE & MARKETING
SRM UNIVERSITY,CHENNAI
B. A. - Economics
Cotton College, Guwahati, Assam
SSC (Class XII) - undefined
Sankardev Junior College, Hojai,Assam
HSC (Class X) - undefined
Desha Bandhu Bidyapith Girls’ High School, Hojai ,Assam
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