PAPPA A
Punalur
Summary
Experienced in solving technical issues and providing exceptional customer service. Skilled in troubleshooting, communication, and teamwork. Quick to adapt, eager to learn, and committed to ensuring high standards of service. Confident in using problem-solving skills to deliver effective solutions and build positive client relationships.
Overview
6
6
years of professional experience
Work History
IOS Service Engineer
iplanetcare
06.2024 - Current
- Troubleshot complex mechanical issues, swiftly identifying root causes and implementing effective solutions.
- Complied with warranty procedures during repairs and with warranty material on repair completion.
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations.
- Restored and replaced damaged parts to eliminate further issues.
- Identified issues, analysed information and provided solutions to problems.
Customer Relations Executive
iPlanetcare
01.2022 - 05.2024
- Addressed and solved customer issues and complaints without difficulty.
- Developed and maintained strong relationships with key clients, leading to increased loyalty and repeat business.
- Received exceptional customer feedback regarding customer service, product knowledge and complaint resolution efficiency.
- Facilitated smooth transition during software upgrades, minimising disruption to customer service and maintaining operational continuity.
- Reviewed and updated service policies and procedures to comply with regulatory requirements, minimising legal risks.
- Developed and implemented customer satisfaction surveys, analysing results to identify areas for improvement in service delivery.
- Updated customer relationship management CRM systems with detailed interaction notes, improving future service personalisation.
- Introduced a CRM system to track customer interactions, resulting in a more personalised service and increased customer loyalty.
Customer Care Executive
ISON
01.2019 - 01.2020
- To handle customer queries, request and complaint (Idea Post-paid)
- Analysed customer complaints and feedback, developing strategies to reduce future issues.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
Education
BA - English
Annamalai University
01.2023
Diploma in Computer Engineering -
VM CSI Polytechnic College
Viricode, Marthandam01.2019
Skills
- Troubleshooting and Diagnostics
- Proficiency with Tools
- Repair and Maintenance
- Communication Skills
- Time Management
- Customer Service
- Adaptability
Personal Qualities
- Dedication to work
- Easily adjustable to situation & smooth handling of issues
- Good Interpersonal & Communication skills
- Able to Solve Problems
- Creativity
- Repair excellence
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Timeline
IOS Service Engineer
iplanetcare
06.2024 - Current
Customer Relations Executive
iPlanetcare
01.2022 - 05.2024
Customer Care Executive
ISON
01.2019 - 01.2020
Diploma in Computer Engineering -
VM CSI Polytechnic College
BA - English
Annamalai University
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