Open To Work
Paritosh Kumar
IT Generalist
Pune,JH
Summary
Certified in data analysis and automation, holding IBM Specializations in Python for Data Science, Data Visualization, and Data Analysis. Proven capability to leverage these programming skills for practical application, documented via professional GitHub projects to enhance ITSM reporting and identify process efficiencies. This technical foundation is built upon a strong background as a highly skilled IT Service Management Specialist and designated Subject Matter Expert (SME), proficient in the end-to-end delivery and system administration of enterprise ITSM platforms, particularly ServiceNow. Expert in driving continuous service operation by leveraging ITIL methodologies, configuring workflows, and managing access (SOC audit compliance) across key modules including CMDB, Incident, and Change Management.
Currently interested in leveraging system administration and process management expertise to secure a position in Data Engineering support or related Application support roles.
Overview
11
11
years of professional experience
Certification
Data Visualization Using Python
https://www.credly.com/badges/ad3633ce-61b6-4166-b26b-26ac184418a1/public_url
Data Analysis Using Python
https://www.credly.com/badges/737ce283-6799-44a0-82df-3c19e34a28db/public_url
Python for Data Science
https://www.credly.com/badges/e7528bd7-de0d-45ad-bdd6-a59edfca8cea/public_url
Work History
Technical Support Engineer II
Mitratech
03.2023 - Current
- Actively supporting custom Java based applications, to global customers.
- Managing and troubleshooting Data warehouse , BI(Sisense), BO related environment and reports.
- Issue Resolution: Diagnose and troubleshoot software application issues, document problems, and guide users through resolution steps.
- Escalate complex technical issues to higher-level support or development teams when necessary and follow up until resolution.
- Continuously update and expand knowledge of software applications to better assist users and share insights with the team.
- Focus on customer experience through driving best practice and survey tooling.
- Using SQL skills(DML/DDL/Joins) to troubleshoot BI/BO reports and data warehousing.
- Troubleshooting Webservices and REST API's using tools like SOAPUI and Postman.
- Learnings:
Application Support Specialist
Efficient Global Solutions
08.2022 - 01.2023
- Supporting users by fixing the bug issues, Activation, deactivation, adding/removing additional permissions, reassigning assets, welcome invite email etc for SaaS application .efficiently and earlelements.com.
- Perform testing and quality assurance checks on software updates and patches before deploying them to users.
- Replicating the issues in the application and testing the new features and tasks in Sandbox environments such as UAT and Staging to determine its functionality.
- Handled Jira E-portals and Post and Pre-Deployment activities for every release in sandboxes and PROD. ( Check manually and update the status of every E-portals)
- Adhere to SLAs and ensure customer service is timely and accurate such as First Customer Contact, First Contact Closure, Customer Satisfaction, Average Speed of Answer, Call Abandonment, etc. are met.
- Responsibilities:
Application Developer
BMC Software
06.2015 - 03.2018
- Excellent analytical and troubleshooting skills.
- Developing solutions based on SharePoint online and Nintex workflows and Kofax to meet user requirements by following scrum ceremonies with relevant stakeholders, BA and Product Owners.
- Supporting Kofax by monitoring the servers and testing the connection of Kofax with SharePoint libraries. Kofax was used to scan Account payable and Accounts Receivable invoices into SharePoint system.
- Collaborate with other Global Customer Support team members as well as members from cross-functional teams - including Engineering and Product Management to address complex issues.
- Responsibilities:
Assoc BSA
TRUGlobal
08.2014 - 06.2015
- Excellent analytical and troubleshooting skills.
- Supporting Kofax by monitoring the servers and testing the connection of Kofax with SharePoint libraries. Kofax was used to scan Account payable and Accounts Receivable invoices into SharePoint system.
- Developing solutions based on SharePoint online and Nintex workflows and Rest API to meet user requirements by following scrum ceremonies with relevant stakeholders, BA and Product Owners.
- Supporting Global customers with technical challenges on SharePoint and its applications following ITIL process and meeting SLA and great customer reviews.
- Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources.
- Adhere to SLAs and ensure customer service is timely and accurate such as First Customer Contact, First Contact Closure, Customer Satisfaction, Average Speed of Answer, Call Abandonment, etc. are met.
- (Placed in BMC)
- Responsibilities:
Software Engineer
Mphasis an HP Company
05.2010 - 10.2013
- C# debugging in production support on .NET applications.
- Build and Deployment in UAT, STG and Prod by taking the latest code from TFS version control.
- Solve and support workflows for business solutions in SharePoint using Nintex and InfoPath in SharePoint Environment.
- Designing and implementing software applications using ASP.NET Core, C#, REST API and SQL Server for developing commercial and financial software.
- Responsibilities:
Programmer
Arjuna IT Solutions
07.2008 - 05.2009
- Developing various modules in C# code.
- Developing SQL procedures.
- Assisting in creating Documentation.
- Using Jira for Tracking purposes.
- Responsibilities:
Education
No Degree - Data Science
InsideAIML
Pune, India03-2024
SSC -
VBCV
04-2001
HSC -
VBCV
05-1999
Skills
- Customer Support
- Application Support
- ITIL
- Data warehouse management
- BI report troubleshooting
- Java application support
- Jira project tracking
- ITIL process adherence
- Agile methodologies
- Data analysis
Career Highlights
- Mitratech Remote Technical Support Engineer II
- Efficient Global Solution Remote Application Support Specialist
- BMC Software Pune Application Developer
- TruGlobal(BMC Software) Pune Assoc BSA
- Mphasis Pune Software Engineer
- Arjuna IT Sol. Pune Programmer
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer II
Mitratech
03.2023 - Current
Application Support Specialist
Efficient Global Solutions
08.2022 - 01.2023
Application Developer
BMC Software
06.2015 - 03.2018
Assoc BSA
TRUGlobal
08.2014 - 06.2015
Software Engineer
Mphasis an HP Company
05.2010 - 10.2013
Programmer
Arjuna IT Solutions
07.2008 - 05.2009
No Degree - Data Science
InsideAIML
SSC -
VBCV
HSC -
VBCV