Parag Chitre
Gandhinagar
Summary
Analytical and detail-oriented professional with 8+ years of experience in Facilities Management and Administration operations. Proficient in customer complaint resolution, daily site management, resource optimization, recruitment, and attendance & leave management. A collaborative team player with a strong sense of ownership and a proven track record of delivering high-quality strategic solutions. Seeking to leverage expertise in FM and Administration to enhance organizational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager - City Administration
Gujarat International Finance Tec-City Company Limited
Gandhinagar
11.2023 - Current
- Issuing Shop and Establishment License to the entities.
- Responsible for overall fleet management.
- Vendor management
- Reports and Documentations.
- Providing administrative support during events and concerts.
Facility Lead
Adani Realty
Ahmedabad
04.2018 - 10.2023
- Facility management (FM) operations.
- Customer meeting and interaction.
- Customer complaint management.
- Maintenance invoice generation and payment collection.
- Staff recruitment.
- Admin to society management applications.
- Reporting and documentation.
- Customer communication.
- Event organizing.
Front Office Associate
Oberoi Hotels & Resorts
Mumbai
07.2016 - 04.2018
- Front desk operations.
- Guest check-in and check-out.
- FIT reservations.
- Rooms controller.
- Executive lounge (F&B services) and reception in charge.
- Cashiering
- Reporting and Documentations
- Guest paging.
- Pegasus report and process.
- Concierge
Internship Student
JW Marriott
Dubai
10.2014 - 04.2015
- Banquet services.
- Restaurant services.
- Outdoor catering events.
- In-room dining.
Internship Student
Courtyard by Marriott
Ahmedabad
12.2013 - 01.2014
- Bell boy
- Room service.
- Concierge
Education
Advance Diploma in Hospitality Management and Hotel Management - Hotel Management
International Institute of Hotel Management
Ahmedabad10-2016
B.Sc. in Catering Science and Hotel Management - Hotel Management
Bharathiar University
Ahmedabad10-2016
B.A. in Hospitality Management - Hotel Management
University of West London
Ahmedabad01-2016
Skills
- Communication and Customer relationship management
- Budget assistance
- Reporting and documenting
- Time Management and Multitasking
- Flexibility and adaptability
- Problem Solving and Critical Thinking
Accomplishments
- Outstanding Leadership Award for Administration – Received at the 2023 Gujarat Leadership Award Summit, organized by Procon Media.
- Customer Excellence Initiative – Participated in Adani Realty's Learning & Development program focused on enhancing customer service.
- Road Safety Training – Completed training on road safety protocols (Feb 2023, Adani Realty).
- First Aid & Disaster Management – Certified in First Aid training for disaster preparedness (Sep 2024, GIFTCL).
- Presentation & Communication Skills Training – Attended specialized training to enhance professional presentation and communication skills (Dec 2024, GIFTCL).
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Assistant Manager - City Administration
Gujarat International Finance Tec-City Company Limited
11.2023 - Current
Facility Lead
Adani Realty
04.2018 - 10.2023
Front Office Associate
Oberoi Hotels & Resorts
07.2016 - 04.2018
Internship Student
JW Marriott
10.2014 - 04.2015
Internship Student
Courtyard by Marriott
12.2013 - 01.2014
Advance Diploma in Hospitality Management and Hotel Management - Hotel Management
International Institute of Hotel Management
B.Sc. in Catering Science and Hotel Management - Hotel Management
Bharathiar University
B.A. in Hospitality Management - Hotel Management
University of West London
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