Parag D Raje

Having 21+ years of experience in Accounting and ERP implementation in manufacturing and service industries. Last 14 + years of experience in Microsoft Dynamics NAV implementations, Pre sales & Training on Finance, Logistics, Purchase/Sales, and Fixed Assets & CRM. 6months in BI Responsible of Managing Dynamics NAV & Ax application- Functionally, Technically (partially) and administratively. Leading a Team of 11 Functional/ 5 technical persons. Multiple project management ( TCS, E Invoice, Gst patches) Top management PNL reporting Experience of 20+ complete life-cycle implementation including design, development, and maintenance, enhancements, and Integration of MS Dynamics NAV solution. Strong experience in Accounting, Costing & Taxation practices privilege industry. Experience in MS Dynamics NAV configuration – including Set up, Financial Management, Sales, Receivables & Payables, Inventory and Warehouse, Project Accounting and HR & Payroll module. Focus on multiple tasking and aggressive deadlines along with instinctive grasp of new concept and technologies. Excellent in Interpersonal skills. Conducting Post go live Independent Cross evaluation Audit for various clients. Project Management skills for handling multiple level of data integration / Verticals/Projects/Teams.

• Company: ICICI One Source
• Designation: Customer Service Associate
• Location: Mumbai
• Period: June 2004 – Oct. 2004
• Description: the Second Largest BPO in telecommunication for Various clients like JM Morgan, Morgan Stanley Ebank, CCRT, Onetel ,Vodaphone, Masateck & Lyods TSB.
• Role & Responsibilities:
• Training A Batch of 25-30 Candidates to Navigated on 3 Inbuilt Packages/Programs (Ctrix) manhandling calls & data entry, updation etc.
• Undergone 1-month Voice & Accent Training.
• Scheduling the Test pattern for Performance (90 point score card One to one) to go live on Project “One Tel.”Client.
• Performance Report analysis, review, creating & underlining the areas of weakness & improvement in relation to Management Schemes. Handling calls management Database Training in relation Client Quote. Data Collation in various Systems at the same time.
• Time Management with Specific guidelines laid down .Training for Customer Support for technical support related matters also.

• At Tectura:
• Support Manager- Pan India (NAV & Axapta):
• Reporting to delivery head & Country Head for Client & Product profitability:
• -38 Nav Customer
• -11 Ax Customer
• -Handling a team of 12 functional & 7 technical.
• Project Scope documentation .Team sizing, resourcing/Project plan & Charter preparation.
• Project deliverables Vs Delivery tracking. Monthly MIS for project status reviews.
• Customization billing & Client follow-up .Time sheet tracking & approving
• Providing training to soft skills & Client handing to freshers/ new joinees. Team building
• Presales Demos in Nav.
• Client Discovery call & System Study for effort estimation for Migration/ fresh implementation/ re engineering of process. System enhancement
• -Implementation, on site n global support
• Pan india support for Nav 9 to Bc 26 , Server migration from Premise to cloud
• Monthly review with client for support status, Sending monthly Utilisation. Status report, Resource planning for movement Vs Learning & growth plan from Support to Implementation.