Parag Km

• Led operational initiatives to solve ongoing strategic operations challenges.
• Collaborated with cross-functional teams to help improve operational workflow.
• Managed product rollouts, user training, testing and internal communications.
• Performed validation and testing of models to promote adequacy and reformulate models as necessary.
• Conducted research and analysis to develop model-based solutions to complex operational problems.
• Developed written documents and reports related to programs and operations. Handling JD Xperts and Market place/Shopping Operations for Bangalore.
• Makes process improvement to improve quality and drive efficiency.
• Evaluate performance data on Key metrics and provide continuous performance feedback to Team.
• Execute the Lead management to provide superior order fulfillment service to field operations.
• Monitoring individually workload and making adjustment to account coverage so that order volume is balanced across desk.
• Effective Build, Manage, Support and motivate direct- report to build order management team in branch.

• Overseeing DC operation in Bangalore for last mile delivery and day-to-day activities to identify and reduce in overall supply chain cost for city level.

• Primary responsibility is to manage and handle Last Mile delivery operations.

• Monitoring and supervising the field operations team to ensure that delivery operations are conducted as per the required SLA.

• Developing, optimizing and managing a delivery network across all locations Formulating and executing strategies around growth plan, cost reduction and achieving profitability in operations.

• Undertaking route planning, route optimization, order allocation and analytics around last mile operations Third party logistics operations, identifying operational gaps and driving key performance metrics.

• Planning and developing manpower plans and conduct performance reviews to entail manpower planning, performance evaluation, formulating training and development programs.

• Monitoring cash management across all the DC level to avoid mismanagement and recoveries.

• Creating and enforcing policies and procedures for the entire logistics team.

• Resolving employee conflicts in the most efficient manner and while following all company protocols.

• Managing project implementation, action items, and milestones in collaboration with logistics, operations, systems, HR, and labour relations teams.

• Training and development on new project launching to run a pilot process and successful completion to end with the results.

• Ensuring proper collaboration among multiple dispatch centres.

• Ensuring proper coordination and collaboration among different teams within the organization such as retail, technology, customer services to drive on ground operations.

• Setting performance targets and take measures to improve different performance metrics.

Looking overall Bangalore's FM operation as well.

• DP level delivery associate follow-up.

• Delivery Associates Attendance update.

• Clear on time deliveries.

• Daily wise cash collection.

• Delivery associates 0n time report and safety follow-up.

• Daily basis return orders collect from delivery associates and same connect to warehouse.

• Daily wise check recon and clear on same day.

• Ware house vehicle follow up.

• Helps Managers to smooth operation on time delivery and clear maximum orders without Reschedule.