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Parag Laha
Deputy Sales Manager
Kolkata
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
Bharti Airtel Limited
Kolkata
01.2008 - Current
- Managed daily operations of the sales and collections department, ensuring smooth workflow and efficient processes
- Provided leadership and direction to team members, guiding them to achieve departmental goals
- Collaborated with senior management to make key decisions and drive business growth
- Oversaw budgeting and financial planning for the department, ensuring fiscal responsibility
- Negotiated favorable debt recovery terms and settlements with clients, ensuring maximum collection while maintaining positive client relationships
- De-escalated high-stress situations and resolved conflicts with customers while ensuring compliance with legal and company policies
- Proficient in analyzing debtor financial situations and proposing mutually agreeable solutions, ensuring optimal recovery while preserving customer relationships
Customer Service Executive
2 Coms Consultancy
03.2007 - 12.2007
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Informed customers of upcoming promotions and deals to boost sales.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Customer Service Executive
Kankei Relationship Marketing Services Pvt. Ltd.
08.2005 - 02.2007
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
B Com (H) -
Umesh Chandra College, CU, Kolkata
PGDSM - undefined
Bhavan’s College of Communication and Management, Salt Lake, Kolkata
Skills
Payment management
Marketing
Sales expertise
Channel Distribution
Process and procedure development
Staff training and development
Recruitment and hiring
Customer service and satisfaction
Interests
Travelling
Marital Status
Married
Personal Information
- Date of Birth: 06/01/82
- Gender: Male
Certification
Channel Coordination and Distribution Management
Master Distribution Management (Partner Management)
Completed the Certification from Udemy regrading Partner Management
Timeline
Channel Coordination and Distribution Management
08-2022
Deputy Manager
Bharti Airtel Limited
01.2008 - Current
Customer Service Executive
2 Coms Consultancy
03.2007 - 12.2007
Customer Service Executive
Kankei Relationship Marketing Services Pvt. Ltd.
08.2005 - 02.2007
PGDSM - undefined
Bhavan’s College of Communication and Management, Salt Lake, Kolkata
B Com (H) -
Umesh Chandra College, CU, Kolkata
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