Parag Km
Operation Manager
Banglore,Karnataka
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Lead Operation Manager
Nucasa Infra Pvt Ltd
09.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Overseeing and directing construction projects from conception to completion
- Reviewing the project in-depth to schedule deliverables and estimate costs
- Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations
- Project manage a broad array of Interior Design projects and initiatives (e.g., large installations
- Manage throughput for the Interior Design team; prioritize design projects across Sonder markets, own the design queue, and track SLAs
- Manage daily team operations to ensure designers are constantly on track to meet our ambitious growth goals
- Build and manage strong relationships with vendors and design partners
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Lead Product Operations
JUSTDIAL
06.2022 - 08.2023
- Led operational initiatives to solve ongoing strategic operations challenges
- Collaborated with cross-functional teams to help improve operational workflow
- Managed product rollouts, user training, testing and internal communications
- Performed validation and testing of models to promote adequacy and reformulate models as necessary
- Conducted research and analysis to develop model-based solutions to complex operational problems
- Developed written documents and reports related to programs and operations
- Handling JD Xperts and Market place/Shopping Operations for Bangalore
- Makes process improvement to improve quality and drive efficiency
- Evaluate performance data on Key metrics and provide continuous performance feedback to Team
- Execute the Lead management to provide superior order fulfillment service to field operations
- Monitoring individually workload and making adjustment to account coverage so that order volume is balanced across desk
- Effective Build, Manage, Support and motivate direct- report to build order management team in branch.
Store Manager
GROFERS INDIA PVT LTD
11.2020 - 06.2022
- Overseeing DC operation in Bangalore for last mile delivery and day-to-day activities to identify and reduce in overall supply chain cost for city level
- Primary responsibility is to manage and handle Last Mile delivery operations
- Monitoring and supervising the field operations team to ensure that delivery operations are conducted as per the required SLA
- Developing, optimizing and managing a delivery network across all locations Formulating and executing strategies around growth plan, cost reduction and achieving profitability in operations
- Undertaking route planning, route optimization, order allocation and analytics around last mile operations Third party logistics operations, identifying operational gaps and driving key performance metrics
- Planning and developing manpower plans and conduct performance reviews to entail manpower planning, performance evaluation, formulating training and development programs
- Monitoring cash management across all the DC level to avoid mismanagement and recoveries
- Creating and enforcing policies and procedures for the entire logistics team
- Resolving employee conflicts in the most efficient manner and while following all company protocols
- Managing project implementation, action items, and milestones in collaboration with logistics, operations, systems, HR, and labor relations teams
- Training and development on new project launching to run a pilot process and successful completion to end with the results
- Ensuring proper collaboration among multiple dispatch centers
- Ensuring proper coordination and collaboration among different teams within the organization such as retail, technology, customer services to drive on ground operations
- Setting performance targets and take measures to improve different performance metrics
- Looking overall Bangalore's FM operation as well.
Supervisor
GROFERS INDIA PVT LTD
12.2019 - 11.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Conducted routine inspections to check quality and compliance with established specifications
- Developed and implemented customer service policies to enhance satisfaction
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Monitored workflow to improve employee time management and increase productivity
- Solicited customer feedback to identify and improve on areas of weakness
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
B-TECH - MECHANICAL
KALINGA UNIVERSITY
Raipur, CTDIPLOMA - MECHANICAL
MONARD UNIVERSITY
PUC - undefined
DRIEMS
HSE - undefined
A G BIDHYAPITHA
Skills
Linux
True
Sql
True
Python
True
Alteryx
True
Power Bi
True
Ms Office
True
Timeline
Lead Operation Manager
Nucasa Infra Pvt Ltd
09.2023 - Current
Lead Product Operations
JUSTDIAL
06.2022 - 08.2023
Store Manager
GROFERS INDIA PVT LTD
11.2020 - 06.2022
Supervisor
GROFERS INDIA PVT LTD
12.2019 - 11.2020
B-TECH - MECHANICAL
KALINGA UNIVERSITY
DIPLOMA - MECHANICAL
MONARD UNIVERSITY
PUC - undefined
DRIEMS
HSE - undefined
A G BIDHYAPITHA
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