Parag Patwardhan
Mumbai
Summary
Dynamic and results-oriented SSC leader with over 20 years of experience in finance and accounting (P2P, O2C, RTR, MDM), HR Ops - Payroll travel, and employee claims. Expertise in scaling captive SSC operations while seamlessly integrating third-party processes and driving operational excellence through continuous improvement initiatives. Skilled in fostering strong stakeholder relationships and managing change effectively to create collaborative environments that enhance service delivery. Proven track record in cross-functional leadership and successful deployment of strategic service solutions for shared service centers.
Overview
27
27
years of professional experience
1996
1996
years of post-secondary education
Work History
F&A Operations Lead { P2P-O2C-RTR-MDM- HRO}
DP World Global SSC
04.2024 - 12.2025
- Executed efficient transition for India F&A, covering P2P, O2C, RTR, T&E, MDM, and HRO for EMEA, APAC, and MENA regions.
- Led due diligence and feasibility analysis to validate SOPs and define project scope.
- Established Center of Excellence for AP, Billing, and AR processes to standardize upcoming transitions.
- Achieved seven percent FTE savings and $75K in Oracle license cost reduction during first phase.
Controller / COE Lead { P2P-O2C-MDM-GL}
NEC Software Solutions
Mumbai
05.2023 - 04.2024
- Successfully did Transition for India, EMEA, APAC, AU F&A Functions with framework of SLA KPI & Governance Service Ops
- Set up Process Controls to stabilization & reverse KT mechanism Transition Lead for Offshore to GBS for F&A estimated 200 FTE for P2P, O2C, R2R, MIS, Treasury Ops. MDM
- Acted as GPO for AP, AR Employee claims transition. Created the Billing & Collections vertical for effective OTC Cycle
- Closed SOP creation to validation for the GPO scope for entire F&A
- Created internal controls and corrective actions to reduce risk or deficiencies.
COO & Head F&A - Procurement- HR
Welspun GBS
09.2020 - 05.2023
- Established captive SSC with over 275 FTEs across F&A operations, HR, travel, and helpdesk.
- Oversaw budget to verify expenditures, assets and liabilities, maintaining low-costs with quality standards.
- Fostered a culture of continuous improvement, encouraging innovation and adopting best practices in operational management.
- Established clear and effective policies for standardisation across different areas of operations.
- Piloted risk management frameworks, identifying potential threats and developing mitigation strategies to protect organisational interests.
- Drove delivery management via SLA KPI matrix and standardization through COE model.
- Led automation initiatives to enhance F&A operational efficiency in P2P and OTC for 100 FTEs.
- Provided strategic leadership on process improvements, SOP adherence, and internal audits in travel and helpdesk.
- Acted as SME for employee expenses digitization, streamlining expense processing.
- Implemented variance analysis for P2P and O2C to support business P&L, enabling savings of INR 30 million.
- Reduced borrowing costs by INR 6 million annually through enhanced COE for O2C processes.
- Managed HR operations and payroll to foster a positive workplace environment and assess engagement impact.
Consultancy Assignments - Shared Services PMO- Strategy
Enhance Oman
Pune
04.2019 - 08.2020
- Transitioned Lift & Shift accounts payable and receivable processes for UK-Netherlands-APAC-India to establish Pune Captive SSC.
- Standardized purchase order processes and accounts payable workflows, enhancing timely payment cycles for approximately 65K invoices monthly.
- Streamlined intercompany processes, accruals, GRIR, and overdue aging schedules to improve operational efficiency.
- Ensured compliance ownership by reviewing standard operating procedures and managing audit-related processes.
- Developed governance model with third-party vendors and established service level agreement key performance indicators.
GM - Service Delivery - F&A,
Accenture
08.2017 - 04.2019
- Directed team of 300+ in P2P operations, including AP, AR, GL, and Master Data Management.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Selected and mentored senior staff, creating successful leadership team.
- Pioneered the adoption of agile methodologies, accelerating product development cycles and innovation.
- Established Interco and Customer Billing and Collections processes for OTC clients like Cipla and Sterlite.
- Executed automation initiatives for AP, GRIR, and O2C to enhance standardization and optimize DSO and DPO.
- Managed monthly closure activities for accruals, prepaid expenses, reconciliations, schedules, and operating expenses.
- Conducted stakeholder reviews providing insights on operational efficiency with an emphasis on governance and compliance.
- Standardized nearly 15K employee claims utilizing automated email notifications through helpdesk and digital updates.
Chief Accountant ( F&A - HR- TA- Procurement))
Estee Lauder Companies Inc
Mumbai
12.2011 - 07.2017
- Partnered with strategic team to start the ELC SSC in house to later move it to Accenture
- Owner of AP-AR-GL- Vendor Master- Sales Order with focus on DSO,DPO & Ownership of BS & PL Lines for review
- Successfully set up the Vendor /Customer Operations for India, Middle East UK Affiliates
- SME for SAP FICO & SD with emphasis on O2C, Order management, PO discipline as well as MDM
- Shared Services connect for India, Middle East, and US geographies for SOP, Global Internal Control, SOX and Statutory
- Implemented O2C process with stress on Cash applications, DSO tracking, Credit Management, Order review, Cash flow
- Coordinated month-end and year-end close processes, ensuring accurate and timely financial reporting.
- Streamlined accounting processes and systems, improving efficiency and reducing month-end close times.
- Oversaw payroll processing, including salary adjustments, bonuses, and deductions, ensuring accurate and timely payments.
Manager Accounts ( AP- AR)
Atos Syntel - Narangs Hospitality ( Red Bull )
09.2008 - 12.2011
- Accounting head for AP, AR & GL as well as Travel & Sales Accounting Claims, Billing to distributor margins, domestic
- Lead the Orcale Implementation as well as Distributor Claims modules, piloted the vendor & Customer Master data
- Drove PO implementation for logistics & Supply Chain for effective management of Payables and Cash flow & O2C Cycle
Various Executive Assignments - Accounting AP
09.1998 - 07.2008
- Expense accounting, Infra structure sharing, Inter Connect Usage accounting for M & G Circle - Oracle Implementation Team
- Completed Green Belt Projects on Expense Claims with substantial Savings to third party
- Secondary claims processing & Recon with Plant inventory & SAP vendor, Material Steward
- Bank Recons, Inventory recons and Transport Management
Education
B.com - Accounting
Mumbai University - R.A. Podar College
Mumbai07.1995
Skills
F & A- MDM
HR Operations, Payroll
Service Delivery
Continuous Improvement
Process & Operational Efficiency
Workforce management
Timeline
F&A Operations Lead { P2P-O2C-RTR-MDM- HRO}
DP World Global SSC
04.2024 - 12.2025
Controller / COE Lead { P2P-O2C-MDM-GL}
NEC Software Solutions
05.2023 - 04.2024
COO & Head F&A - Procurement- HR
Welspun GBS
09.2020 - 05.2023
Consultancy Assignments - Shared Services PMO- Strategy
Enhance Oman
04.2019 - 08.2020
GM - Service Delivery - F&A,
Accenture
08.2017 - 04.2019
Chief Accountant ( F&A - HR- TA- Procurement))
Estee Lauder Companies Inc
12.2011 - 07.2017
Manager Accounts ( AP- AR)
Atos Syntel - Narangs Hospitality ( Red Bull )
09.2008 - 12.2011
Various Executive Assignments - Accounting AP
09.1998 - 07.2008
B.com - Accounting
Mumbai University - R.A. Podar College