Professional with experience in quality assurance management, prepared for leadership in ensuring product excellence. Known for strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in quality control processes, risk management, and process improvement. Valued for reliability, clear communication, and strategic problem-solving.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Assistant QA Manager (Formerly Project Lead)
Bizmatics: Harris Computer Company
01.2010 - Current
Led a QA team of 14–20 members through various phases of software development and testing lifecycle.
Owned and managed QA planning, including creation of test plans, execution, and reporting.
Coordinated with developers and business analysts for requirement understanding and gap analysis.
Performed risk-based testing, maintained test coverage metrics, and monitored test execution efficiency.
Conducted smoke, regression, and compatibility testing across platforms including iOS devices (iPhone/iPad).
Implemented QA best practices to reduce post-production defects by 25%.
Reported QA metrics and defect trends to senior leadership regularly.
Released QA and emergency patches, while ensuring minimal downtime and business disruption.
Maintained test environments and supported testing for healthcare domain applications.
Worked on automation testing by generating scripts through an automation plugin and creating automation drives using Playwright. These drives were executed to perform automated regression and functional testing, improving coverage and consistency.
Worked on performance testing initiatives using New Relic, identifying system bottlenecks and optimizing response time through performance insights.
Involved in security testing efforts using ZAP, validating application vulnerabilities and supporting secure release practices.
Test Engineer & Software Implementer
Omain Pharma Software Solutions
06.2009 - 01.2010
Involved in QA and software implementation for pharmaceutical retail and wholesale software (MediSmart).
Executed test cases, performed functional and regression testing for retail transaction modules.
Supported development team with defect identification, verification, and documentation.