Summary
Overview
Work History
Skills
Languages
Additional Information
Accomplishments
Timeline
Generic

Parag Shah

Mumbai

Summary

Career Objectives: To be capable of putting people’s ideas into reality and in the process, realizing my goals and thus be a value addition to the organization.

Overview

4
4
years of professional experience

Work History

CTDO – Client Tax Documentation Team

Associate
Mumbai
07.2023 - Current
  • Processing client (domestic and international) tax forms accurately is crucial to ensure compliance and prevent withholding issues.
  • Writing a script to communicate system enhancements effectively, especially to help processors with their BAU activities, requires clarity and focus.
  • Liaising with a technology team to ensure they understand the requirements for system enhancements, especially when using tools like Jira, it is important to communicate clearly and effectively.
  • Coordinating with the operations team to ensure they understand a new system upgrade and receive proper training is crucial for a smooth transition.
  • Creating a 'GREEN EMAIL' that effectively communicates the transition from an old process to a new one, complete with screenshots, is a great way to ensure clarity and facilitate approval from your US counterparts.
  • Creating a SOP with detailed instructions and screenshots to ensure that even new team members can perform tasks efficiently and accurately.
  • Successfully led the implementation of regulatory change( including OCM, corporate Tax etc ), which was needed for multiple tax forms due to version change.
  • Conducting monthly analysis for Quality Control reports and errors, and presenting the findings to senior management and the BAU team,
  • Preparing Capacity planning(Monthly) is indeed a crucial process for ensuring department has the right number of FTEs to meet the needs for smooth BAU.
  • Managing a team that covers both EMEA and WHEM hours with a total of around 14 FTEs, including 5 direct reporting, along with monitoring Productivity with Good Quality.
  • Handling escalations on the BAU front, especially during a client migration process, requires effective communication, collaboration, and problem-solving skills.
  • Being consistently involved in UAT and PVT across the CTDO process for ensuring that systems and processes meet business requirements and function correctly in a live environment.
  • Introducing controls within operations to mitigate errors is a crucial step in enhancing process efficiency and ensuring quality.
  • Successfully implementing automation for (BAU) functions using Alteryx is a significant achievement that can lead to substantial time savings and efficiency improvements.

Associate

JP Morgan
Mumbai
02.2022 - Current
  • Recon of trades booking between two systems one client facing and internal JPM
  • Complete reconciliation for all the breaking trade attributes such as notional , cash entry, value date etc
  • Investigating and clearing breaks between two system - markit wire and Kapital, depending on desk.
  • Due to our system limitation, liaising with stake holders to help them clear breaks
  • Handling escalation for aged breaks.
  • Worked varied hours to meet deadlines of different regions on days of short staff and business needs.
  • Completed daily logs for management review.
  • Daily define work plans in alignment with stakeholder requirements.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified Stakeholder needs to enhance team bonding and reduce the breaks.
  • Managed relations with different desk through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project as an when required..
  • Escalation to senior management when there is potential financial impact due to breaks not resolved by the owner desk.

Associate

Jp morgan
Mumbai
10.2020 - 02.2022
  • Migration of clients from one system to other within JPM
  • Onboarding new client in to JPM systems
  • Complete reconciliation of all components like position, cash etc
  • Preloading activates of capital, expenses etc.


Team Leader - Global Pricing Operations

JP morgan
Mumbai
  • Successfully migrated pricing process from London & Edinburgh to Mumbai for one of our Blue print client.
  • Direct interaction with the Client, to manage flawless BAU and to maintain relationship.
  • Managing Team of 7 people to manage day to day BAU activities
    Ensuring Timely and accurate sign off of pricing to Fund Accounting and Middle office team.
  • Working on efficiency projects to improve quality and reduce time on pricing.
  • Ensure the maintenance of Strong internal control environment. Monitor control
    reports to ensure accuracy of Data for P&L validation and downstream process.
  • Ensure adherence to daily schedule and service level agreements (SLAs).
  • Ensure Process compliance as per the regulatory guidelines and audit requirements.
  • Identify Process improvement opportunities.
  • Respond to and resolve issue arising out of interactions with business and service team.
  • Ensure open communication and address issues /concerns raised.
  • Establish and maintain effective working relationship with key stakeholders across business served.
  • Ensure escalation of issues to management on timely basis
  • Build close working relationship with Front-Office, Middle-Office, Operations and Risk departments
  • Actively participate in the UAT testing of the product / enhancement to ensure coverage and functionality.
  • Risk and Control Self-Assessment (RCSA) has been spoke for my team.

Operations Analyst With Global Derivative Services

JP morgan
Mumbai
  • To book the trades with the trade tickets sent by client.( CFD and OTC Trades)
  • To upload the finance from the broker statement.
  • To process reconciliation between broker statement and our system.
  • To upload the values for the trades booked..
  • Finally sign off the fund to the client.

Credit Card Division

JP morgan
Mumbai
  • To handle disputes on credit cards raised by Card Holders, via email.
  • Calling Credit Holders to do a Balance Transfers.
  • Solving Credit Card queries.
  • Have also managed to train people in batches for the new hires.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.

Skills

  • Team handling
  • Strong written and verbal communication
  • Capable of multiple processes, along with the team assigned
  • Adaptable Work Schedule
  • Team building
  • Strong attention to detail

Languages

Proficient in English, Hindi, Marathi and Gujarati

Additional Information

  • Date of Birth: , August 31, 1981 Academics: Bachelor of Commerce - University of Mumbai with 2002

Accomplishments

    ➢ Awarded for best performance in the month of November and January.
    ➢ Selected as SME and also been through OTO training (Awarded for best training
    imparted to new hires.)
    ➢ Awarded as best sales performance for Q3-Q4, Q4-Q5.
    ➢ Awarded as best performance in up selling across sites.
    ➢ Continuous target achiever as required in Quality and Upselling.

Timeline

CTDO – Client Tax Documentation Team

Associate
07.2023 - Current

Associate

JP Morgan
02.2022 - Current

Associate

Jp morgan
10.2020 - 02.2022

Team Leader - Global Pricing Operations

JP morgan

Operations Analyst With Global Derivative Services

JP morgan

Credit Card Division

JP morgan

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