Software Services Delivery Operations leader with SAP technology background. Utilizing my 27+ years of extensive experience in customer project engagements, transformational strategy execution, innovation, global people, and stakeholder management in a multicultural workplace with a proven track record for generating business outcomes by taking accountability. Detail oriented, adapting the processes for evolving business models to make the organization future-ready in a dynamic business environment.
Managerial supervision having global responsibility of supporting customer projects delivery operations for SAP Customer Innovation Services business unit, driving SAP global initiatives, focus programs within the unit
Entrepreneurship in higher education sector - online experiential learning solutions (ERP simulation gaming software for MBA students)
Founding member of Global Custom Development Services unit, Projects delivery, People management, Establishment of project support methodology and distributed delivery model
As part of SAP International Consulting Group, provided consulting services in several implementation projects in Asia Pacific region for customers such as Reliance, TVS motors & Avaya Global Connect (earlier Tata Telecom) in India, CABAC & KPMG in Australia
SAP ERP implementation experience as a Technical/Development consultant for customers (Siemens, Reliance, and Bharat Petroleum Corporation Ltd).
Shop floor experience in ceramic tile manufacturing company in Production department
Founding member of SAP Custom Development Business Unit, performed different roles & responsibilities, contributed to the software revenue growth from nil to 450+ million EUR in 15 years with an attractive margin; retaining the IP rights of customer specific delivered solutions with SAP for productization