PARAMALLA SUDHAKAR
Hyderabad
Summary
Empathetic Customer Service Counselor known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication strategies. Excel in utilizing active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism in fast-paced environments.
Overview
1
1
year of professional experience
Work History
BPO CUSTOMER SERVICE
PINPOINT
HYDERABAD
05.2019 - 04.2020
- Identified potential problems and escalated them as needed to ensure resolution.
- Initiated contact with customers via telephone or email when necessary.
- Assisted team members with difficult calls or queries when required.
Education
Bachelor of Science - B.PHARMACY
SRI SARADA COLLEGE OF PHARMACY
Nalgonda, TG06-2018
INTERMEDIATE
APSWRSJC
MADHANAPURAM03-2011
High School Diploma -
ZPHS
VELTOOR03-2009
Skills
- Complaint Handling
- Promotional support
- Direct SaleS
- Communiction
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Hobbies
- Listemung to music
- Gardening
- Cooking
- Travelling to visit different kinds if places
Timeline
BPO CUSTOMER SERVICE
PINPOINT
05.2019 - 04.2020
Bachelor of Science - B.PHARMACY
SRI SARADA COLLEGE OF PHARMACY
INTERMEDIATE
APSWRSJC
High School Diploma -
ZPHS
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