PARAMANANDA BARIK
Senior Business Analyst and Solution Architect
PUNE
Summary
Over 19+ years of experience in Salesforce.com, including 14+ years as a Salesforce Business Analyst and Project Lead. Possess in-depth expertise across the full Salesforce implementation lifecycle, with a strong focus on Sales, Service, Finance, Community, Health, and Support modules. Proven track record in managing and delivering multiple projects on time and within scope.
Overview
20
20
years of professional experience
10
10
Certifications
5
5
Languages
Work History
SENIOR BUSINESS ANALYST
Persistent System
06.2022 - Current
- Project: - AbbVie Inc.
- Worked with a pharmaceutical company focused on developing and delivering new drugs to patients from diverse financial backgrounds, with an emphasis on benefit verification processes.
- Engaged in grooming discussions with the Product Owner and onshore Business Analyst to gather and clarify business requirements.
- Gained a deep understanding of business processes and synthesized information to establish clear direction and priorities for application enhancements.
- Created user stories and designed to-be process flows to support the design and development of Salesforce solutions.
- Collaborated with Solution Architects to design solutions that align with business requirements and address user stories effectively.
- Identified opportunities for process optimization, redesign, and the development of new processes or policies.
- Worked closely with developers to validate and test solutions, ensuring alignment with business needs.
- Acted as a subject matter expert throughout the Salesforce change lifecycle—from ideation through deployment.
- Participated in key client meetings, including requirement gathering sessions, system demonstrations, user acceptance testing, and end-user training.
- Partnered with business leadership to proactively identify challenges and deliver system or process improvements.
- Troubleshoot issues and proposed techno-functional workarounds to facilitate resolution.
LEAD BUSINESS ANALYST
Persistent System
08.2018 - 06.2022
- Project: - IDFC First Bank
- Partner with business and Operation representatives at all levels across PAN India, summarize, and prioritize customer.
- Business requirements
- Understand the details of the business, and synthesize them to set a clear direction and priority for enhancements to the applications
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions.
- Work collaboratively with solution architect to design a solution that will meet a client’s business requirements and fulfill user stories.
- Identify opportunities for process optimization, process redesign, or development of new process/policies.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Provide subject-matter expert’s input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage)
- Participated in key meetings with clients including requirement sessions, system demos, user acceptance, testing, and end user training
- Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
- Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds.
PROJECT LEAD – QA
Persistent Systems
04.2016 - 08.2018
- Project: - MOUNT SINAI COMMUNITY GATEWAY (A Multi Cloud Platform Application)
- Analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis
- Involved in full life cycle of the project, and Daily Scrums, Sprint Planning meetings, Retrospectives, Demos and Backlog grooming as part of Agile Methodology
- Resolving queries of the developer and QA
- Active participation in Sprint Planning and Backlog Grooming meetings and interaction with team members in review and estimating the User Stories.
- Involved the reviewing the test cases, test strategy, test plan.
- Involving the contributing to the test cases execution
- Prepared test plans and test summary reports for each release and reviewed with Line of business.
- Configuring and maintaining Salesforce.com system
- Perform detailed analysis of business and technical requirements.
- Responsible to manage adding new users, check system permissions on users to restrict or provide data access, and modify existing accounts.
- Created and implemented software quality processes and related documentation, coordinated and lead test status meetings and defect triage meetings.
- Participated in the customer demo.
QA LEAD
Persistent Systems
10.2009 - 03.2016
- Project: - BMC Remedyforce
- Interaction with various business team members to gather the requirements and documented the requirements.
- Create and maintain User Stories, UAT Test Cases
- Lead a team of 10 QA members, coordinated questions and answers between QA and onsite Business Analysts and Developers.
- Created and implemented software quality processes and related documentation, coordinated and lead test status meetings and defect triage meetings.
- Prepared test plans and test summary reports for each release and reviewed with Line of business.
- Conducted walk-through sessions with LOB and Business Analysts to evaluate the test scenarios.
- Ensured effective communication is being used between all parties to effectively move items through QA in a timely fashion and escalated to QA management when needed.
- Reported status updates to Project Managers and Project Coordinators daily
- Planned test design and test execution in a timely manner for effective test completion and accomplishing goals.
- Prepared test estimates and resources required to complete assigned tasks.
- Provided daily updates to the onshore team and directed the work for the team members.
- Used Share Point for sharing team’s workspaces and documents.
- Managed the defect processing system in HP Quality Center, assigned the defects when they are ready for retest, closed the defects when they are successfully retested.
- Ensured the validity of the newly opened bugs with Developers and Business Analysts in the daily defect triage meetings.
- Involved in new Org and Sandbox creation and the required configuration for the testing
- Involved in PUSH and manual upgrade testing for the different customers
QA ENGINEER
Persistent Systems Private Limited
09.2005 - 09.2009
- Project: - Openwave Voice Messaging (OVM)
- Interaction with various business team members gathering the requirements and documented the requirements.
- Create UAT Test Cases
- Created and implemented software quality processes and related documentation, coordinated and lead test status meetings and defect triage meetings.
- Prepared test plans and test summary reports for each release and reviewed with Line of business.
- Conducted walk-through sessions business to evaluate the test scenarios.
- Ensured effective communication is being used between all parties to effectively move items through QA in a timely fashion and escalated to QA management when needed.
- Reported status updates to Project Managers and Project Coordinators daily
- Planned test design and test execution in a timely manner for effective test completion and accomplishing goals.
- Involved in the review meetings as an when required.
- Provided daily updates to the onshore team and directed the work for the team members.
- Used Share Point for sharing team’s workspaces and documents.
- Managed the defect processing system in JIRA, assigned the defects when they are ready for retest, closed the defects when they are successfully retested.
Education
M Tech - Computer and Information Technology
Pune University
01.2018
M.S. - Software Engineering
BITS Pilani
01.2010
B.E. - Computer Science
Utkal University
01.2000
Skills
CRM & Platforms:
Salesforcecom (Sales Cloud, Service Cloud, Community Cloud, Health Cloud)
Salesforce Lightning Experience, Flow, Process Builder, Apex, Visualforce
Automation & Testing:
Selenium WebDriver, Robot Framework, TestNG, JUnit
Postman, REST/SOAP API Testing
Server-Side Testing, Automation Framework Development
DevOps & Version Control:
Git, GitHub, Bitbucket
Jenkins (CI/CD pipeline), Maven, ANT, Salesforce DX
Basic knowledge of Docker
Operating Systems & Environments:
Linux (Ubuntu, RedHat), Windows
Command-line tools and shell scripting basics
Certification
Salesforce.com certified Developer
Timeline
SENIOR BUSINESS ANALYST
Persistent System
06.2022 - Current
LEAD BUSINESS ANALYST
Persistent System
08.2018 - 06.2022
PROJECT LEAD – QA
Persistent Systems
04.2016 - 08.2018
QA LEAD
Persistent Systems
10.2009 - 03.2016
QA ENGINEER
Persistent Systems Private Limited
09.2005 - 09.2009
M.S. - Software Engineering
BITS Pilani
B.E. - Computer Science
Utkal University
M Tech - Computer and Information Technology
Pune University