Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Interests
Quote
Timeline
Generic
Paramjeet Chauhan

Paramjeet Chauhan

Retail Business Head (DGM)
Gurgaon,Haryana

Summary

A Resilient professional with over 19 years of experience & aptitude for Start-up, GTM, Channel Development/Management, Project Mgmt & customer satisfaction. Keeping all stake holders at the forefront, I strive to bring Profitable business on table by applying learnings from "hits & miss" of the past, matured managerial acumen in present & zeal to plant new flags. Interested in Retail Business (EBO / MBO), Start-ups & Business Development

Overview

5
5
Languages
1
1
Certification
6
6
years of post-secondary education
19
19
years of professional experience

Work History

Retail Business Head

Volvo Group
Kolkata, West Bengal
06.2018 - 04.2020
  • Profitability : Reduced negative cashflow from 10% to 3.5%
  • Revenue : Improved by 40% (60 cr. to 100 cr.)
  • Sales & Market Share : 35% increase in overall sales volume. Doubled Market share of Heavy Duty segment from 1.2% to 2.5%.
  • Aftermarket Business - Segment-wise & Overall revenue improvement by 60%
  • Marketing- Launch of 8 new variant. 400+ ATLs & BTLs..
  • Customer Satisfaction : CSI scores > 98% on defined parameters
  • Network Development: Improved Sales & Service Network by adding 4 branch office & 10 additional service points.
  • Team Management: Resource management, trainings, optimization, productivity, attrition control & up-skilling. Team size : 55+
  • Secondary channel Development : Financiers/DSAs/body builders/Existing Key Accounts).
  • In addition : Prepare annual budget & business plan with strategy & direction to achieve the same.

Sr. Manager

Volvo Group
Gurgaon, Haryana
07.2010 - 06.2018
  • Market Mapping : Study industry volume for the country and prepare strategy to build network gaps through company owned Retail Outlets (COCO).
  • Business Case : Prepared 8 yrs business case projections for 18 retail locations, secured approval from board & rolled out execution plan
  • Site acquisitions & Infrastructure readiness : Identified & acquired sites for various formats (1000 sq. ft to 1,00,000 sq. ft) across country; long lease & outright purchase. Worked closely with technical teams, design teams, civil teams & various vendors for site readiness.
  • CAPEX Management : Planned & secured annual CAPEX approval (avg. of 30 MINR p.a) for new sites & up-gradation of existing sites.
  • Recruitment & Training : Closely engaged with HR in Retail's Manpower planning, selection process & onboarding ( Sales, after-sales, finance & admin). Developed team from 0 to 700
  • IT readiness & Digital Transformation : Worked closely with TCS, Wipro & Internal IT for digital transformation of Retail Operations through UDAAN the tangible output of which is swift operations, reduced TAT, effective capturing of data & improved review mechanism.
  • Sales Operations : Supported & Regulate inventory of vehicles & spares for all retail locations. Review & regulate P&L of each COCO location.
  • Marketing : Single handedly responsible for securing & managing marketing budget & activities for all retail locations. Annual budget managed was 45 MINR (ATL, BTL, Plant visits, launch etc).
  • Profitability : Review & regulate OPEX to improve bottom line. Annual OPEX managed was 480 crores.
  • Compliance management : Secure permissions/licenses/approvals (bldg plan approvals, factory license, pollution control board clearance, shop establishment act, labor license etc) for all Retail (COCO) locations.
  • Process & policies : Developed process & policies (authorization policy, credit policy etc) for Retail Business to smoothen operations & reduce complexities in taking customer centric decisions.

Retail Ops Managers

Castrol India Ltd
Mumbai, Maharashtra
05.2009 - 07.2010
  • Sales Operations : Supported pan India sales operations for ‘A’ category distributors; revenue of 60 crores.
  • Marketing & Activation : Planned ATLs for distributors & Retailers. Product launch, Merchandising & campaigns
  • GTM for Bikepoint & Car care : Engaged with brand & marketing for GTM strategy of the new business model, offerings & product range.
  • Business Plan & Budgeting : Worked with marketing, brand & sales team to consolidate annual spends on ATL/BTL & measure realization in business numbers.

Network & Sales Operations Manager

Castrol India Ltd
Pune, Maharashtra
11.2007 - 04.2009
  • Network planning & dealer appointment- Developed Channel network in ‘Rest of Maharashtra’ by appointing 20 franchisee partners.
  • Infrastructure Readiness : Drive S2S (sign to site) functions.
  • Process Layout : Prepared blueprint for Sales Operations & Retail Infrastructure.
  • Revenue Generation : Drive Sales through Marketing, tie-ups, promos etc to generate avg. annual royalty revenue of 5 crore.
  • Customer Experience : Improved customer experience by optimizing processes, effective parts inventory management, up-skilling of technical teams & reducing the TAT of service delivery. .

Managers

Essar Steel Ltd
Gandhidham, Gujarat
03.2006 - 11.2007
  • Start-up Planning : Start-up of Essar’s Steel Hyper-mart BU with first Retail Hypermart in Kutch- Gujarat & so on.
  • Network Expansion- Conducted market study, identified suitable ones, prepared business case & scaled network 0-14nos of COCO Hypermart.
  • Sales volume: Scaled annual turnover to 50 crores in first year of operations.
  • Process Layout : Designed processes for entire Retail operations
  • Inventory & receivables management.
  • Vendors/Customers grievance handling & Complain Closures to satisfaction.

Cluster Manager

Reliance Industries Ltd: Petroleum Retail. Kutch-Gujarat
, Gujarat
12.2003 - 03.2006
  • Contributed to start-up venture of Petroleum Retail outlets (COCOs & Dealer Operated).
  • Closely engaged in Market Study/Site finalization/Acquisitions/Readiness of Petroleum retail outlet.
  • Delivered 8 COCOs & 4 Private Dealerships in 2 yrs.
  • Sale (MS, HSD) & exceeded targets for core products & soft offerings.: Improved avg.
  • Monthly sale: MS- 20KL; HSD- 2400KL.
  • Inventory management of all petroleum products at Retail outlets under the given territory.
  • Measure & Improve customer experience.
  • BTL & Key Account Management.
  • Inspections, audits to assure service standards.
  • Responsible for entire legal compliance of Petroleum Retail Outlets: Factory License, Labor license, Trade License, Explosives Act, Weights & Measures act etc.
  • Pilferage control and SOPs adherence.

Sales Exec

Cargo Motors Pvt. Ltd
, Gujarat
01.2001 - 12.2003
  • Sales of all range of Maruti Cars at authorized dealership. –
  • Drive ATL & BTL activities (loan fare, reference schemes, loyalty schemes etc.).
  • Engage with vehicle financiers & DSAs towards funding for customers

Education

Post Graduate - General Business Management

IIM
07.2020 - Current

B.E -

University of Mumbai
06.1996 - 06.2001

Skills

    Startup Management

undefined

Accomplishments

  • Actively contributed to delivery 4 successful B2C startups; Petroleum Retail, Steel Hypermarts, Bikezone & Commercial Vehicles Retail Chain
  • Planned & executed Flagship Retail Stores in various parts of the country with Castrol India Ltd & Reliance Petroleum Retail & Volvo Group
  • Documented Bluebook for Retail infrastructure & process with Volvo Group.
  • Created Business & market share in adverse markets for Volvo Group

Software

SAP

Office Suites

Operating System

Digital marketing

Certification

Emerging Leaders Booster Program from S.O.I.L (School of Inspired Leadership)- Gurgaon

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Fitness

Training

Music

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Post Graduate - General Business Management

IIM
07.2020 - Current

Retail Business Head

Volvo Group
06.2018 - 04.2020

Emerging Leaders Booster Program from S.O.I.L (School of Inspired Leadership)- Gurgaon

07-2014

Sr. Manager

Volvo Group
07.2010 - 06.2018

Retail Ops Managers

Castrol India Ltd
05.2009 - 07.2010

Network & Sales Operations Manager

Castrol India Ltd
11.2007 - 04.2009

Managers

Essar Steel Ltd
03.2006 - 11.2007

Cluster Manager

Reliance Industries Ltd: Petroleum Retail. Kutch-Gujarat
12.2003 - 03.2006

Sales Exec

Cargo Motors Pvt. Ltd
01.2001 - 12.2003

B.E -

University of Mumbai
06.1996 - 06.2001

Similar Profiles

CREATE PROFILE
Paramjeet ChauhanRetail Business Head (DGM)