PARAMJEET SINGH
Operation Manager
Delhi,Delhi
Summary
MBA in operation management 12 year Experienced Professional with a demonstrated history of working in Hotels, Gourmet Food Retail & E-commerce Logistics from past 12 years. Skilled in Catering & Hospitality Operations, Leadership, Team Management, Peak Planning, Customer Service, Profit Maximization & Profit & Loss Management. Strong command on Logistics parameters like capacity planning & productivity, good hold on people management & deep understanding of SOP’s & metrics in day to day operational life.
Overview
1
1
Language
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Amazon Sp Partner MATR
Operation Manager
Delhi, Delhi
07.2017 - Current
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
- Oversaw S&OP process, including demand planning, purchasing and logistics.
- Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.
- Guided production operations and met demand requirements by determining priorities, scheduling workers and overseeing prompt production equipment maintenance and repairs.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Amazon
Operation manager
Delhi, Delhi
09.2015 - 07.2021
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
- Oversaw S&OP process, including demand planning, purchasing and logistics.
- Challenged teams to improve performance within distribution network to meet inventory targets.
- Monitored performance of external vendor supply chains while handling internal logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Managed distribution network, including logistics, trade compliance and warehouse management.
Cafe Coffe Day
Store manager
Delhi, Delhi
02.2015 - 09.2015
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences at all stages by overseeing every area of operations.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [5]% revenue increase.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Dana Choga Kitchen Restaurant
Restaurant Manager
Delhi, Delhi
02.2014 - 02.2015
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Built, supervised and mentored 40 teams and leaders in receiving and inbound operations.
- Managed accounting system using Wave Accounting inventory software to enhance reporting and organizational analysis.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Monitored employee productivity and optimized procedures to reduce costs 1%.
- Helped build and review master service agreements for work eligibility.
- Mentored and guided employees to foster proper completion of assigned duties.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
PVR Cinemas
Duty Manager
Delhi, Delhi
01.2009 - 02.2014
- Drove operational improvements which resulted in savings and improved profit margins.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-day-day duties accurately and efficiently.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Arts
Delhi University
Delhi 01.2008 - 02.2012
MBA - Operations Management
Mahatma Gandhi University
Delhi 03.2012 - 04.2014
Diploma Hotel Management - Hotel Management
Ilam University
Delhi 10.2012 - 11.2013
Diploma in Computer Hardware And Networking - Computer Installation And Repair Technology
Jet King
02.2005 - 02.2006
Skills
SAP expertise
Risk analysis and management
Cost reduction strategies
Project development and life cycle
Work flow planning
Supply Chain Management
Relationship building
Staff Management
Flexible & Adaptable
Shipping and receiving
Distribution and warehousing
Warehouse Logistics
Customer Relationship Management
Loading and unloading
Safety and compliance
Sales proficiency
Customer-focused
Cash Handling
Complaint resolution
Accomplishments
- Got 2 promotion in 3 year at PVR cinemas
- Got Star manager Award in PVR Cinemas
- Six times zero punching in Audit and less then 3 present wastage DCK Restaurant
- Got Best Manager Award in Delhi Territory (Amazon
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Playing Cricket & Learning regularly basis making pair with experienced for batter career direction
Playing Cricket & Learning regularly basis making pair with experienced for batter career direction
Timeline
Amazon Sp Partner MATR
Operation Manager
07.2017 - Current
Amazon
Operation manager
09.2015 - 07.2021
Cafe Coffe Day
Store manager
02.2015 - 09.2015
Dana Choga Kitchen Restaurant
Restaurant Manager
02.2014 - 02.2015
Diploma Hotel Management - Hotel Management
Ilam University
10.2012 - 11.2013
MBA - Operations Management
Mahatma Gandhi University
03.2012 - 04.2014
PVR Cinemas
Duty Manager
01.2009 - 02.2014
Bachelor of Arts - Arts
Delhi University
01.2008 - 02.2012
Diploma in Computer Hardware And Networking - Computer Installation And Repair Technology
Jet King
02.2005 - 02.2006