Paramjeet Singh
Senior Executive - Crew Control And Logistics (Operations Control Center)
Delhi
Summary
Multi-talented and knowledgeable about operations, sales and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Senior Executive - Crew Control & Logistics
Indigo Airlines (Inter Globe Aviation LTD.)
Gurgaon
08.2022 - Current
- Ensure all Crew comply with the Indigo FDTL(Flight Duty Time Limitations) Scheme
- Ensure all crew comply with Indigo Fatigue Risk policy.
- Cover and Ensure all Indigo flights are crewed to the correct crew compliment.
- Ensure all crew are legal and current to fly.
- Prepare overview of the daily operation.
- Act on any Aircraft delays/diversions/operational changes quickly and efficiently.
- Be aware and make changes in case of any current and potential future issues with crew legality.
- Responsible and accountable for identifying safety risks in accordance with risk assessment process, and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
- Ensure that FDTL, Company policy, process and guidelines are being followed at all times pertaining to crew control & logistics.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed effective business strategies to capitalize on emerging market trends.
Customer Service Manager
Sodlan Tech Pvt Ltd.
Dehradun
06.2019 - 07.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
Inflight Service Officer- Cabin Crew
Air India Ltd
Delhi
06.2017 - 04.2019
- Resolved problems, improved operations and provided exceptional service.
- Guide and assist for safety and comfort to passengers
- Present emergency equipment and give instructions to passengers on how to use the equipments.
- Monitor, Manage and secure the cabin.
- Adhere to all Aviation rules and regulations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked personnel for proper uniforms and safety equipment.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
Customer Service Assistant
Jet Airways (I) Ltd.
Delhi
08.2015 - 05.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Ensured Smooth Operations
- Prepared and maintained daily and monthly reports.
- Handled and verified all travel documents according to requirements
- Controlled the Flight and supervised Staff with Check-in process and documents verification.
- Handled departures and arrival areas in order to facilitate passengers.
- Accommodated all passengers in case of disruptions such as delays, Diversions etc.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Direct Sales Executive
AAA Vehicleades Pvt. Ltd.
Delhi
06.2014 - 05.2015
- Drove team revenue totals by bringing in top sales numbers.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Kendriya Vidyalaya
Delhi, India 04.2010 - 05.2011
Skills
Quality control procedures
Hobbies
Travelling, Playing sports, Cooking and Going to the Gym
Timeline
Senior Executive - Crew Control & Logistics
Indigo Airlines (Inter Globe Aviation LTD.)
08.2022 - Current
Customer Service Manager
Sodlan Tech Pvt Ltd.
06.2019 - 07.2021
Inflight Service Officer- Cabin Crew
Air India Ltd
06.2017 - 04.2019
Customer Service Assistant
Jet Airways (I) Ltd.
08.2015 - 05.2017
Direct Sales Executive
AAA Vehicleades Pvt. Ltd.
06.2014 - 05.2015
High School Diploma -
Kendriya Vidyalaya
04.2010 - 05.2011
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